โรงแรมใกล้สวนมินเลนเนียม, Grand Rapids

"We were greeted kindly and were able to have two rooms right next to each other. "

"Air wasn’t working in first room. The night front desk worker was great and moved us. Then the next room we seen a few big black ants but was late and just needed to go to sleep."

"The hotel seemed fine when we got there. However, our bathroom was not clean. It had urine and hair on the toilet bowl and the floors were sticky."

"Eggs were “gritty”"

"They cancelled my reservation because I wasn’t there at 3pm!!!!!!!!! Unreal!!! No joke said we were suppose to be there on the dot when you CAN get your room! Left us stranded as we have an EV and planned our trip to charge there upon arrival. Front desk lady was HORRID and hateful."

"I had to wait over 2 hours to get a room."

"Parking and finding the lobby was confusing we expected bigger signs. I tried checking in 3 times each time my room wasn’t ready we finally got a room around 5:30-6pm. One staff member was great the other seemed overwhelmed/stressed and made us feel not welcome/ annoyed with us the way we were talked to just because i booked a wheelchair room through a 3rd party so she couldn’t change my booking but i didn’t want to change i booked that room because i had a family member in a wheelchair. The...

"Perfect location to downtown and the amphitheater."

"Breakfast was delicious, staff was super nice and so was the area "

"Very disappointed. The hotel was extremely clean but could not get maid service on the second night after three requests. They had no clean towels untill 8PM. The shades would not go down and they would not fix them. Pool and fitness center were not very nice at all. When I asked to change rooms, they told me that I would have the pack up, come down with my luggage, check out and then check back in. Expensive property for what you get. Could have stayed at a less expensive hotel and got...

"The room had a great layout for our family of 4. I chose this hotel specifically because they typically have a gluten free option for breakfast and was very disappointed to find at this location they had zero options besides an apple or banana. So I had to sit and watch my family eat instead . The front desk rep stated she did the ordering and asked what room I was in and said she would try to get me something for the following day but never followed through. The pool chlorine levels were so...

"Convenient."

"We've stayed there 2 years in a row for a Girls' Weekend in downtown Grand Rapids. We even booked the same room the second time! Just loved it! Close to everything in Downtown! All the restaurants we went to were great, reasonable, and within walking distance (and I highly recommend Tupelo Honey, which is right across the street). We stayed in a 2 bed / 2 bath with a kitchen, living room, dining table, and the city view. Aside from creaky floors, it's a fantastic unit! Plenty of space for...

"Great stay as always, great restaurants and fun hotel!"

"Everything was great"

"On the day of my check in (it was a Sunday) there weren't enough rooms available to accommodate all the guests also waiting for to check in. The lobby got pretty crowded, maybe more than three dozen waiting in line just to check in. I think the process took about an hour to 1 hour and 30 minutes before a room was available for me. After the check in process, everything else was fine. It would have been great if I was able to purchase my overnight parking at the same time I booked my room....

"We had a invasion of ants in our room."

"The lighting system was confusing. For cost the service was not the best but great for why we were in town."

"When we got back to our room after the concert we were looking forward to ordering room service for dessert! None were available 🙁"

"I always request my hotel rooms to be as scent free as possible, no perfume sprays, ect. When we got to our room it had a very strong dog smell, that was something I could deal with, when I went into the bathroom there was lots of black mold in the shower. I went down to front desk and the young lady was very kind and helpful, said we could move to a different room, I went to check it out but there was an overwhelming perfume smell in the new room, I told her we would just keep our original...