Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

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Luxury
4.5 star property
9.2

Wonderful

Luxury hotel by the lake

You can look forward to a free breakfast buffet, a poolside bar and a rooftop terrace at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly. For some rest and relaxation, visit the hot tub. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double or Twin Room, Balcony

A hotel room with a bed, bedside tables, a TV, a balcony with curtains, and a view of the outdoors.

Standard Double or Twin Room, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Double or Twin Room, 1 Bedroom, Mountain View (Elegance)

A hotel room with a large bed, a TV, a desk with a chair, a table with a glass of wine, and a view of a mountainous landscape through the window.

Executive Double or Twin Room, 1 Bedroom, Mountain View (Elegance)

  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite, Balcony

A modern hotel room with a sofa, two chairs, a small round table with a vase and fruit, and a bed.

Suite, Balcony

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Doppia Junior Suite Deluxe, terrazza

A modern hotel room with a large bed, a small table with a bottle and glasses, a chair, and a wooden floor.

Doppia Junior Suite Deluxe, terrazza

  • Lake view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Room, Balcony

A modern hotel room with a wooden panel wall, a large flat-screen TV, a round coffee table, two chairs, and a large window with curtains.

Junior Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Terrace

A modern hotel room with a large bed, a TV, a minibar, and a view of the outdoors.

Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room...

A hotel room with a large bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Deluxe Double or Twin Room...

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room

A modern hotel room with a large bed, wooden paneling on the walls, a bedside table with a lamp, and a chair.

Deluxe Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
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About the area

Located in Riva del Garda, Hotel Kristal Palace - Tonelli Hotels - Adult Friendly is on a lake. Limone Sul Garda Harbour and Porto San Nicolo are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Spiaggia dei Sabbioni and Old Ponale Road Path. Arboretum of Arco and Cooperativa Agricola Possidenti Oliveti are also worth visiting. Kayaking and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Riva del Garda travel guide
Map
Via Confalonieri, 8, Riva del Garda, TN, 38066

What's nearby

  • Porto San Nicolo
    5 min walk - 0.4 km
  • Spiaggia dei Sabbioni
    8 min walk - 0.7 km
  • Old Ponale Road Path
    14 min walk - 1.2 km
  • Congress Centre
    14 min walk - 1.2 km
  • La Rocca
    17 min walk - 1.5 km

Getting around

  • Mori Station
    31 min drive

Restaurants

  • The One - Restaurant Café
    11 min walk
  • Pizzeria Sud
    2 min walk
  • Punta Lido bar gelateria
    12 min walk
  • Ristorante Mediterraneo
    15 min walk
  • Gelateria Flora
    3 min walk

About this property

Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

  • Luxury hotel by the lake
  • You can look forward to a free breakfast buffet, a poolside bar and a rooftop terrace at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly. For some rest and relaxation, visit the hot tub. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Additional perks include:
    • A seasonal outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Free bike hire, an electric car charging station and beach towels
    • Luggage storage, coffee/tea in reception and tour/ticket information
  • Room features
  • All 58 individually furnished rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with showers and bidets
    • 32-inch flat-screen TVs with cable channels
    • Heating, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Gym
  • Hot tub
  • Piano
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number IT022153A1D23YIUWX

We should mention

All guests must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 13 May to 23 September

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Hotel Kristal Palace - Tonelli Hotels - Adult Friendly have a pool?

Yes, this property has a seasonal outdoor pool.

Is Hotel Kristal Palace - Tonelli Hotels - Adult Friendly pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?

Self-parking is free at this property.

What time is check-in at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?

Checkout is at 11 AM.

Where is Hotel Kristal Palace - Tonelli Hotels - Adult Friendly located?

Situated on a lake, this luxury hotel is within a 10-minute walk of Porto San Nicolo and Spiaggia dei Sabbioni. Garda Fortress and Old Ponale Road Path are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Kristal Palace - Tonelli Hotels - Adult Friendly Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 75 out of 109 reviews
Rating 8 - Good. 27 out of 109 reviews
Rating 6 - Okay. 5 out of 109 reviews
Rating 4 - Poor. 1 out of 109 reviews
Rating 2 - Terrible. 1 out of 109 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Would definitely stay again. Friendly, great food, very comfortable rooms in a great location.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with very good food
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast, friendly staff, nice rooftop pool, nightly entertainment
Stayed 9 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel with amazing staff! Great service!
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. Staff were kind and friendly. Breakfast on the room by the pool was fantastic. Excellent views from the roof are the highlight. Nice rooms with good facilities. Well maintained.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Good food. Clean new rooms.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The rooftop bar was wonderful with superb views and great nightly entertainment. The front desk and other service personnel were great and very helpful and friendly. Underground parking was a bonus! A little additional lighting in the room would be the only thing wanting. But overall a super place to stay.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but as other reviewers mentioned the views from the room are limited since there are other buildings nearby. However the view from the pool on the top floor was spectacular! Breakfast was also there and it was just heaven. The beauty of the mountains and lake could not be beat. The room was also nice and had everything you would need. Modern and clean. Service was wonderful. We would come back!
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, room comfort
Little to know air conditioning in room. Staff reset a/c but did not change result. No WiFi during stay. Was out of servile. No mini refrigerator in room. Surprising for a 4+ star hotel. Only view of lake with a view of other rooftops of course, is on the rooftop which is beautiful and breakfast was lovely.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: the dinner was so bad I had to take away a star. It was $40pp for a tasting menu, and I couldn’t believe how bad the food was. It was like the blandest microwaveable meal I’d ever tasted. We ate dinner offsite the rest of our trip. For breakfast, I watched them fill the water dispenser from the tap. Then when I tried to order tap water later on they told me that wasn’t allowed and I had to buy water bottles. That feels very wasteful to me when it’s apparent the water is fine since they serve it to guests. Pros: the view from the rooftop was fantastic, rooms have AC and were clean. Great breakfast selection. Lunch was pretty good. The drinks were okay but pricier for the area.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with fantastic service and location! Overall, I had a very enjoyable stay at Hotel Kristal Palace. The staff were absolutely perfect and so courteous throughout our stay. Starting the morning with breakfast at the rooftop pool bar made the room rate completely worth it—the views and ambiance were fantastic. Location-wise, it’s ideally situated near the ferry. The complimentary shuttle service was a very handy feature, though we often preferred taking the pleasant stroll through the lovely town and local shops. A couple of minor downsides to note: our toilet had a persistent nightly drip, and the common area hallways lacked any fresh scent, giving off a slightly moldy smell. Despite those small issues, the excellent service and great amenities stand out. I would definitely consider staying here again!
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The fan was working but it wee much cooler simply by opening the windows.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Terribly stained carpets & walls. This hotel needs serious maintenance
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Fantastic!!

The Hotel met our expectations & more! We were greeted by friendly staff, our room was lovely & the Terrace was amazing! Loved the music nights, the bar staff Michaelangelo was fab, as was Jessica & Marcos in the restaurant, attentive & welcoming on each morning & evening & couldn't have asked more of them, also the chefs meals were perfect...infact we will have to fast before we come again (which we are intending on doing so) as the food was delicious, and well presented! I couldn't rate this highly enough, they really treated us so well, asI can see with many others! The aircon leaked one night, but was fixed instantly & that is a measure of good customer service as thing's always will go wrong it'show it's dealt with! I thank all staff & the owners & propriotersshould be very prpud of each staff member, even the cleaners were very welcoming when we saw them! It was our honeymoon & after our dissapointing night in Venice (due to poor service, hotel was 4* but their staff was not, which was extremely dissapointing) thank god we had choosen well with Kristal & to all those ppl who left good reviews! X
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frukosten hade lite mer att önska.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Hotel

Un Excelente Hotel en un Increíble Lugar y Ubicacion
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig hotel men med flere ikke i top mål. Rengøring var ikke det bedste, der var spindelvæv på værelset. Tapet hang løs. Flink personale med få undtagelsen. .
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Die Damen und das Serviceteam waren wirklich freundlich und professionell. Auf der Homepage wird allerdings beworben, das die Poolbar von 0800 - 2400 Uhr offen sei, aber Fehlanzeige. Diese Bar wird nur an Wochenenden abends geöffnet. Wenn es beworben wird sollte man doch dies auch einhalten oder anders Bewerben. Achtung, Hotelzimmertüren prüfen ob diese auch wirklich verschießen. Zimmer 403 war dem nicht so. Wir mussten kräftig zuziehen oder auch von innen zudrücken das diese auch wirklich verschlossen war. Selbiges Zimmer die Toilettenspülung war nur einseitig nutzbar und der Toilettenpapierhalter war lose. Alles wurde an der Rezeption angezeigt. Kleiner Tipp für die Rezension, für Fahrer von E-Autos wenn das Auto voll ist oder nicht geladen wird, ist das kein Dauerparkplatz. Zwei Ladepunkte sind vorhanden. Die Tiefgarage ist eng und kostet 10€, lohnt sich aber da des Laden kostenlos ist. (Zwischen 7 und 11Kw) Trotz allem ein gutes Hotel.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Sehr freundliches Personal. Preis/Leistungsvehältnis nicht so gut.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschönes Hotel mit einem erstklassigen Service in sehr guter Lage. Super Zimmer, sehr sauber, herrlicher Ausblick, tolles Essen und mega Personal. Das Auto konnten wir kostenfrei innerhalb der Anlage parken. Jederzeit wieder!
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional and relaxed service

Mycket bra service. Alla var hjälpsamma, kunniga och professionella, men på ett avslappnat och personligt sätt.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes und sauberes Hotel

Schöne und zentrale Lage. Der Poolauf dem Dach des Hotels ist sehr schön.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fremragende hotel, med super god service fra personalet. Tagterrassen med en fantastisk udsigt over Gardasøen og bjergene, var et kæmpe hit til morgenmad, nem frokost og snacks og velsmagende drinks om eftermiddagen/aftenen, inkl. levende musik efter mørkets frembrud. Kan stærkt anbefales. Vi kommer helt sikkert igen.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Aufenthalt in diesem Hotel hat uns super gut gefallen. Der Service ist wirklich erstklassig. Das angebotene Frühstück auf der Dachterasse hat alle Erwartungen übertroffen. Es gibt nichts was es nichts gibt. Und bitte probiert, die leckeren Pancakes auf der Dachterasse und besucht Abends die Dachterasse zu einem "live-konzert". Wir würden auch gerne 8 Sterne verteilen :-) Danke für die schöne Zeit. ! Wir kommen auf jeden Fall wieder!
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejlig oplevelse i Riva del Garda

Dejligt hotel, med fantastisk morgenmad og venligt personale, værelset bar præg af alder og afløbet i brusekabinen var ikke helt ok. God kælder parkering med dog kun to ladestander, en bil var parkeret ved den ene konstant (en dansk bil typisk). Centrum ligger ca. 1.3 km fra hotellet, der er en perfekt badestrand ca. 500 m fra hotellet.
Stayed 6 nights in Jul 2024