Search Luxury Hotels in Richmond

"Pool cold and dated, need renovations"

"Clean and quiet"

"Clean room, quick service friendly and kind 5 stars"

"Bed was very comfy Room was very clean Staff were excellent I liked how close it was to the sky trains and Ubers. Had a very nice experience here"

"I ordered an accessible room for handicapped people and paid more than a regular room. We arrived at 3:05 pm. Check in time is. 3 pm. Clerk at front desk saw that the room had not be cleaned as they allowed previous guests to stay until 2 pm. They tried to give me a non handicapped room and I explained that I could fall as I have knee issues and need grab bars. We had to wait about 20 minutes for the room to be cleaned. Staff refused to get a manager and said no manager on the weekends! Room was across from a Costco and noise can be heard as delivery trucks come early. Hotel is not near restaurants and you need a car. Staff not friendly and the evening clerk giggling as he did not care about the fact it was not ready. Don’t stay here! "

"There’s a coffee maker in the room and cookies and coffee free in the lobby. The egg restaurant just around the corner is excellent. We had no problem getting the free hotel shuttle quickly at the airport and we flew in very late around 10 PM. We got an Uber to go to the Chinatown area and it was relatively cheap. "

"Great bar overlooking the planes."

"I paid an additional fee for guaranteed early check-in at 1:00 PM. When I arrived at approximately 2:15 PM, I was told my room was still not ready and was asked to wait while housekeeping finished cleaning it. I explained that if a room was not available at the guaranteed early check-in time I had paid for, I would like a refund of the early check-in fee. The front desk employee refused the refund and instead offered another room of the same type, which I accepted because I was checking in before a cruise and needed to settle in. Unfortunately, the replacement room smelled strongly of cigarette smoke despite being labeled as a non-smoking room. I called the front desk to confirm it was non-smoking, and the employee acknowledged that it was. Their solution was to send a male employee to the room with air freshener to spray it. For my own comfort level, I was not comfortable allowing an unknown man into my room while I was alone, so I declined. What made the experience even more uncomfortable was an inappropriate comment made during check-in. After asking if I was checking in alone and I answered yes, the front desk employee stated, “Well, if you need to, we can let you bring a guest to your room if needed.” The comment felt unnecessary, unprofessional, and inappropriate during a standard hotel check-in interaction. Overall, the experience was disappointing from start to finish. If guests are paying extra for guaranteed early check-in, the hotel should either honor that comm"

"We were only there for an overnighter... The restaurant, Chop was very over rated/price. A less than mediocre steak at what was trying to be a high end Steak House. But the service was too friendly for us to complain."