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"Room is not very clean, there are other peoples hair in the towel"

"The room was not the cleanest. We had issues with the toilet. Pools and spa are great!"

"Love the property."

"This was the cleanest hotel I have been to in years, hands down, bar none!"

"Calm and collected"

"Very clean and the breakfast very good"

"Excellent location to west entrance of JTNP. We stayed 2 nights. Bed was comfortable. Coffee was provided but very weak. Housekeeping offered, but we did not use it. We were in the room only at night. There is no microwave and there are tokens to use the ice machine based on how many nights you are staying. Which will fill up the little container in your room. There is a small pool but we didn’t have time to use. This Motel served our purpose & was clean."

"This is actually a motel. It's not stated in the listing. This motel is not suitable for families or married couples. We didn't stay over night because we didn't like the vibe of it during the day, when we checked in, nor at night. The room was clean but the property looked worn out from the outside. Would not recommend unless you really have to."

"It should be condemned! Leaking roof middle of the night. Fell in water all over the floor middle of the night. New room was also awful! Smoke detectors in dresser drawers. Smelled aweful"

"The water in the pool, the spa and the drinking water in the lobby are all top notch water ! Room was clean and tidy. Pool towels provided, staff was super friendly and helpful."

"Easy access to freeway. Convenient parking. Friendly staff. Good breakfast!"

"Clean, nice pool area great staff"

"Excellent stay. The lobby was randomly close for the weekend but the security guard was able to help us without any issues. Place was beautiful, the concept was brilliant and the stay was relaxing."

"Complete gem! 10/5, will stay here again!"

"Staff was helpful, room super clean"

"I was double charged for my room. I paid in advance through Expedia and verified this prior to arrival. I did not manually check out then saw they charged me full price again after reviewing their invoice on email. I called and they acknowledged the mistake but could not do the credit right away. I have to wait for a separate credit email. They can sure put the charge through quickly but now I have to wait and watch for the credit. If people don’t pay attention it is easy to get taken advantage...

"A very welcoming and tranquil experience!"

"Room was nice and clean and spacious. Sheets were clean, pillows were clean, towels, etc. Befs are medium firm, pillows too, I had a comfortable sleep. Loved the little detail with my name on the TV screen when we walked in. It’s just the little things. I’m not sure why other reviews are bashing, particularly the customer service, but I had a great experience. Seemed that the other guests I chatted with did too. Correct, no ice bucket nor cups, but also I had my own water and snacks. I’m sure if...

"Love this place. It’s so peaceful. Lovely surroundings and minimal desert landscaping. The pool and hot springs tubs are amazing. If you’re looking for a good soak and relaxation, this is your spot."

"Beautiful hotel grounds, lots of flowers and water features. Perfect location for us, two blocks from downtown, about a 15 minute walk to Palm Springs Art Museum and about 10 minute walk to the casino. Buffet breakfast had eggs, country potatoes and sausages daily plus the usual cereal, toast and a waffle maker. There are 3 different seating areas to choose from : inside, by pool, or shady back patio. We will absolutely go here again !"