4/10 แย่
Milad, Burlington
เดินทางกับครอบครัวและเด็กเล็ก
6 ก.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I am writing to you to provide a rating experience for a recent resort booking made through your platform. Unfortunately, my stay was extremely disappointing due to serious safety issues, poor maintenance, and unprofessional service at the property.
During my stay:
The waterpark was poorly maintained, which caused me multiple injuries: a cut on my head and leg, and a severe hit to my foot that resulted in swelling and difficulty walking.
Despite these injuries, the hotel refused to cooperate or provide proper assistance. They declined to arrange a golf cart or any support to help me move around, even during mealtimes.
The staff were consistently rude. When I asked for information or assistance, they often hung up mid-conversation or dismissed my requests without help.
The room was in unacceptable condition: there was mold on the open couch, cockroaches and other insects in the washroom, and a strong odor resembling rotting even after cleaning.
In the last couple of days, the pool water became stinky with no working filter. Insects and leaves were floating everywhere, making it unusable. At the same time, the beach was entirely closed due to seaweed, leaving no clean or safe swimming option for guests.
This experience not only ruined my trip but also put my health and safety at risk. I expected a far higher standard from a resort booked through Expedia, and I feel completely let down.
Milad
เข้าพัก 6 คืน, สิงหาคม 2025
