The property was clean and the staff was a joy to talk to and always helpful if we had questions or needed a cart to take us to other part of the resort. The layout made it that there was a pool near by and not too far walk to the beach.
Staff was amazing and the food surprises us, the room was good. It will be better if the toilet was separate. But in general we had an amazing and relaxing vacations. We stay at the coral level and upgraded to a front beach room. They also add a sargassum barrier and it really help us enjoy the beach.
The stay was super nice and relaxing. The rooms were big and clean, and the beach and staff were excellent, neat, and friendly. The spa was okay; the beds in the spa were not very comfortable, but the massage was good. The food at El Faro was good, and the drinks were as well. Stay with my husband and 1 year old.
The staff are incredible at this resort. El nino and Lulu make it a fantastic experience and so much fun! The grounds are super well maintained. Coral is SO worth it for the access to the separate areas.
Overall its a beautiful property. I would highly recommend staying in the Coral Level if you can, its so much better! Unfortunately during the time we were there (end of July), the sargassum (seaweed) was really bad. The reaort crew is continuously cleaning the beach but the beach was pretty unusable the first couple of days. The food was much better in the Coral Level, if you stay there make sure to eat the breakfast ans lunch buffets there, the food is much better. A lot of their restaurants were closed during our stay, we got reservations at the Italian place. The food and atmosphere were really bad! Our favorite place to eat was the El Faro.
The spa is amazing, you must try it! Overall a very enjoyable stay, with excellent service, we look forward to going back.
My husband and I loved our stay. You have everything you need right at your fingertips from the pool, to the ocean, the restaurants, activities, etc. The staff is very friendly and goes above and beyond to make your stay a great one. My husband and I stayed in the Coral section which had its own pool but ended up spending most of our time in the main pool area where there was a lot of energy, snacks, music, etc. There are coffee shops and snack bars to use throughout the day in addition to all the restaurants. Overall, a wonderful time.
buena limpieza pero no m gusto q no respetaron el vip silver no m ofrecieron nada y no nos dieron informacion suficiente sobre restaurantes y actividades lapersona encargada de ayudarnos no respondia preguntas ni los mensajes restaurant el faro el mejor