Aerial view
Check availability

Reviews of Bahia Principe Grand Punta Cana - All Inclusive

4 out of 5
Bahia Principe Grand Punta Cana - All Inclusive
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia

Reviews

7.2

Good

Rating 10 - Excellent. 547 out of 1538 reviews" "
Rating 8 - Good. 323 out of 1538 reviews" "
Rating 6 - Okay. 257 out of 1538 reviews" "
Rating 4 - Poor. 194 out of 1538 reviews" "
Rating 2 - Terrible. 217 out of 1538 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

JULISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 7 nights in Apr 2024

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Valmira

Travelled with family and small children
Liked: Amenities
The pools the beach is beautiful environment. The pool is great for little kids the way its designed. We did have an issues with the check in staff as soon as we arrived. As we had an earlier flight and got there at 12. So by 3 o'clock my husband approached the counter to get the room #. They where yelling at him to go at the back of the line .We did wait in line when we first got there . So we assumed its was common courtesy to just give us the room # as we had been waiting since 12. That was uncomfortable and uncalled for. But my God the mosquitoes are horribly. Everything in the room had dead mosquitoes. Everyone was bitten everywhere. It didn't matter where u went they were everywhere. I have been to other hotels in this area i have never encountered such a horrible amount of mosquitoes everywhere. Lobby, restaurant, pool, the hotel room it was a never ending battle with mosquitoes.

6/10 Okay

Kristi

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
While the property is nicely kept, it is very dated. The room did not have any hotel info in it, nor did it have anything to write on or with. Had asked for more pillows 4 different times and they were never brought. The ceiling was leaking from the heavy rain. Check in process was difficult, they did not have any rooms available with 2 beds, which I had specifically asked for when booking. They had to bring a roll away bed which immediately broke when laid on and couldn't get another one until the next night. I kept checking back for another room, there were none available. I thought the staff was mostly rude. None of the bartenders did anything to earn a tip. Bar service at the pool or beach was pretty much non existent. Food at the buffet was the same thing every night and not hot at all. The beach was beautiful and kept clean.
Stayed 8 nights in Apr 2024

8/10 Good

Patricia Grillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the variety of entertainment each night, you could choose whether you wanted to watch a show or listen to live music or even better, go to a second show after the first show! So many options for entertainment. staff was very friendly and facilities were always clean. Beach was absolutely stunning, I would definitely recommend to friends and family.The only thing I didn’t love was how we got no information about anything when we arrived, we had to come back to guest services to inquire about everything (how do we reserve dinners, where do we get towels, where is the gym, what are the times, where do we get towel cards.. etc and that when we booked transportation to pick us up with our luggage’s for check out, they never showed up so we just walked and were a few minutes late because of that
Stayed 8 nights in Apr 2024

2/10 Terrible

Hardeesh, mississauga

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We stayed at Bahia Principe Punta Cana originally for 5 nights. We arrived at the airport a little earlier than our check in time, however it seemed like reception had difficulty assigning our rooms. Overall it took very long and we were tired going through the process. It was worse once we got to our rooms as both rooms were infested with bugs, bed bugs and mosquitoes. We tried to turn on the ac and use bug spray throughout the first day as we were tired and just wanted to rest. The washrooms were also disgusting and the room decor was severely in need of an upgrade. By, 11 pm we had enough of the bugs as we had a child with us as well and we asked for new rooms. At first the 2 receptionists denied us and said made us wait for a manager for a simple room change. We were upset but they did not care as their shift was over in 5 minutes. As soon as the shift change happened we had to explain and wait another 1 hour before we finally were offered to transfer to the Bahia bavaro for the remainder of the trip. These rooms were slightly better in terms of decor and there were no bugs. The whole process took too long and it was almost 2 am. In the new room however, there was no cold water, and the water was only boiling hot with very little water pressure and a dirty tub. The tap for the sink was not even attached and we had to call for a handyman three times in the morning to come fix it and wait for an hour for that to be done. Then we found that toilets did not flush well.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kamal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place😊
Stayed 7 nights in Apr 2024

8/10 Good

April

Travelled with family
Liked: Cleanliness, amenities
The resort itself was nice but don’t book if you don’t like shuttles. We were quite far from the beach. Our family also got Norwalk Virus upon return.
Stayed 7 nights in Apr 2024

8/10 Good

Bartolome, Puyallup

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room has a water leak that bothers us every rainy night. They promised they would send a person to fix it but it never happened and I really got tired of calling to make the report.
Stayed 7 nights in Feb 2024

4/10 Poor

Darlene, Hay River

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The property itself was nice but the agent staff were very rude! Very sarcastic rolling eyes extra. The cleaning staff were very nice. The prices for gifts and snacks were very extremely expensive. We did not know were things were and how things work as it was never explained to us. My partner fell sick on the trip (food poisoning at resort ?) and ended up in the hospital the medi centre Angie were rip offs as they told us he should go to the hospital and charged us $250 USD just to tell us that. The private hospital they sent us to was rude and felt like a jail and kept him in the hospital longer than needed as our insurance company said everything was done at 11am but he wasn’t real eased until 3:30pm. We spoke to other people who went through the same thing. The fridge didn’t work and I paid for premium internet and barely had any internet. The pool was closed at 6pm every night. They day after we got there we were told to meet at the front desk for 930 am to discuss our return transfer but they were just trying to push the excursions on us. Very very disappointed and would not recommend anyone go there.
Stayed 6 nights in Apr 2024

8/10 Good

Jeiner

Liked: Staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Egda

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina Leigh

Travelled with group
Liked: Cleanliness, amenities
I liked that for my Birthday we came back to the room after a big day at the beach and someone brought a plate of fresh fruit and bottle of champagn. I did not like when we arrived we could not get inyo r room until 330. We arrived at 1130. Could not get food till checked in and we were starving
Stayed 5 nights in Apr 2024

8/10 Good

Xochilt

Travelled with partner
Liked: Staff & service, amenities
Overall served its purpose for a weekend getaway. However some renovations are needed and attention while cleaning.
Stayed 3 nights in Apr 2024

2/10 Terrible

Skylar Mae

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Hani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 4th time at the resort, great people, great energy and everyone is friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Anne Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best time of my life at grand punta cana!! everything was flawless
Stayed 8 nights in Mar 2024

10/10 Excellent

chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Prarthik

Disliked: Staff & service, property conditions & facilities
Food is terrible..! I am vegetarian and I had problems..! Booking restaurants is a nightmare..!
Stayed 4 nights in Mar 2024

8/10 Good

Sandra L

Travelled with group
Liked: Staff & service, property conditions & facilities
I really enjoyed my stay. My room needed a good full paint job not just a shotty touch up ,and the bedding is really outdated otherwise all was a fine resort with nice service .
Stayed 7 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Guest Relation on 27 Mar 2024
Gracias por su puntuaciones, espero que nos comente en otros momentos su comentarios de satisfacción

6/10 Okay

TINERFI ALEXANDER DIAZ

Liked: Property conditions & facilities
No hay atencion Telefonica ni information hasta llegar Al hotel
Stayed 5 nights in Mar 2024

8/10 Good

William Andrew

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very beautiful beach
Stayed 7 nights in Mar 2024

2/10 Terrible

Frank

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room closer to the beach are nice. Units 1-4. We were in unit 17 and it was dark and dingy. Food at this resort was aweful. We paid extra money to upgrade to the Esmeralda next door. WAY better everything! Have fun!
Stayed 7 nights in Mar 2024

6/10 Okay

Aline

Stayed 6 nights in Mar 2024

8/10 Good

Danny

Stayed 4 nights in Mar 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Laurie Ann

Travelled with family
Disliked: Property conditions & facilities
The property is beautiful and the grounds are very well maintained, most of the staff were pleasant and cheerful but some were never smiling and sometimes rude. The food in the buffet was plentiful but any hot food was not hot or even warm unless it was cooked right in front of you like pasta’s or egg omelette’s. The Bahia Grand Punta Cana buffet had a terrible sewer like smell, they should do something about that as it is nasty. This resort needs updating. The little flies that bite are awful and for someone like myself that has allergies to these bites, it was not a pleasant experience. I understand that this is a problem in most of your resorts because of the climate, but it would be nice if people were informed before they come because then we could be prepared better! The beach was amazing and we got lots of swimming time in the beautiful ocean and so much wonderful sunshine :-). We spent from the 29th of February to March 15th 2024. Over all the vacation was good, my suggestion to other people going to the D/R. Do your research before booking a resort. Thank you
Stayed 14 nights in Mar 2024

8/10 Good

Houssam, Abu Dhabi

Liked: Cleanliness
Stayed 7 nights in Mar 2024

8/10 Good

Marlie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was overall a good resort. Check-in was a little annoying - we were told room would be ready at 3 and didn't get in until around 5. We were also here during peak spring break so I am sure they were busy. I gave the facilities a 3/5 because our shower head was broken. I will say you get what you pay for and I was certainly tired of eating the buffet food lol. However, we went to the Nikkei restaurant and it was really good I recommend trying. The view was worth it though and overall a good stay for an affordable price.
Stayed 5 nights in Mar 2024

8/10 Good

Yaroslav

Stayed 6 nights in Mar 2024

8/10 Good

Vladyslav

Stayed 6 nights in Mar 2024

10/10 Excellent

Stacie Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually upgraded to Bahia Luxury Esmeralda and loved it!
Stayed 6 nights in Mar 2024

10/10 Excellent

Kenneth Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a fantastic getaway! The beach is spectacular and the staff were so helpful. There were a couple of miscommunications, but nothing major and things were taken care of without trouble. Note the a la carte restaurants fill up fast. Reserve early!
Stayed 6 nights in Mar 2024

10/10 Excellent

Luis A, Hamburg ny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations on 16 Mar 2024
Estimado Sr Luis,Gracias por su puntuación.Guest RelationsBahia Principe Bávaro Resort

10/10 Excellent

Irina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with beautiful beach and wonderful environment all day.
Stayed 7 nights in Feb 2024

6/10 Okay

Courtney

Stayed 7 nights in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby wait staff and bartenders were great.
Stayed 6 nights in Feb 2024

4/10 Poor

Maria

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I encountered several issues that significantly impacted my overall experience. The most concerning problem was the unreliable communication services at the resort. The phones and internet barely functioned, making it extremely challenging to reach out for assistance or make necessary arrangements. Despite my multiple attempts, no one was able to help resolve the issues, which led to a great deal of frustration and inconvenience.
Stayed 5 nights in Feb 2024

6/10 Okay

Rhonda, louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very outdated. Tub was old ans stained. We had mosquitos in the room daily. Even had a lizard in our room all week. Maids leave the door opened while cleaning so thats why. Food at the buffet was never hot.
Stayed 7 nights in Feb 2024

2/10 Terrible

Maikel

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
La atención estuvo bien pobre , en el buffet estuvo muy mala todas las experiencias , todo el Tiempo tuvimos que preguntar por servicio porque aparentemente carecen de personal se ven muy desmotivados los empleados probablemente es la razón por la que no hay una excelente atención al cliente
Stayed 4 nights in Feb 2024

6/10 Okay

Cecilia

Travelled with partner
Disliked: Property conditions & facilities
The layout is great!, but This hotel has an issue with mosquitos in all areas including the rooms. Service is not good at the restaurants and waitress in the main areas. It looks like they need more people to take care of tables. Specially in the buffet area. The beach does not have enough beach/lounge chairs. Overall it is ok. The entertainment is enjoyable. Bartenders at the lobby bar and swim up bars are very good. The limited dinners at the la carta restaurants is kinda disappointing considering the small amount of restaurants in this property, buffet option gets alittle old after doing that for breakfast everyday.
Stayed 6 nights in Feb 2024

2/10 Terrible

Gerardo Morell, Allentown

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La experiencia desde el checking fue terrible. El personal no nos ayudo en proceso de solucionar los problemas de checking, el cuarto tuvo desborde de agua, inodoro tapado, el area de snack siempre era un problema. Borraban las ordenes que piden los clientes.
Stayed 6 nights in Feb 2024

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
I didn’t like that we were “chased off the Esmeralda property and weren’t given a glass of water at Ambar- while we wanted to see them to book next time
Stayed 10 nights in Feb 2024

6/10 Okay

Jason

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Antonietta

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The resort needs to be refurbished. It’s not safe when you see mold in the bathroom. Among other issues. Very disappointed.
Stayed 7 nights in Feb 2024

8/10 Good

Marija

Stayed 5 nights in Feb 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foodat the buffet isnt great but if you pay extra for luxury its really good. Restaurants are really good. Pool and night club are fun for all ages 20-30 year olds will have a great time. Also, staffmember nelson by the pool is amazing went out of his way to help me every time i was in need! Great staff very nice, fun and helpful
Stayed 7 nights in Feb 2024

8/10 Good

Christel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Food can be improved
Stayed 4 nights in Feb 2024