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"Loved how big the pool was. Since there were 2 huge pools you never had to be too close to someone you didn’t know. The rooms were cleaned daily and drinks were replenished as well. The only thing I was say is that the restroom did have an odd smell. Not the worst smell but still a smell. Staff was very nice to us, if anything the only person who wasn’t welcoming was the lady at the front desk. Checkout wise the guy in that same area was very friendly. Another thing that was a little annoying was that they basically try to get you to buy a timeshare while you are there. I just had to tell them right off the bat we aren’t interested."

"Reservé y pague por una habitación con jacuzzi exterior, pero el jacuzzi nunca funcionó. Se reportó en dos ocasiones, y nunca lo repararon. Se pagó por una habitación donde no funcionó el mayor atractivo que tenía, y el hotel no hizo por dónde solucionar la situación. Me sentí burlado e inseguro, porque se pagó por un servicio que nunca se brindó, aunque se reportó de manera oportuna desde el primer día. Los restaurantes de especialidad son limitados, de mala calidad. Es mucho mejor el buffet ordinario. No recomiendo reservar ninguno de los restaurantes de especialidad. Como suele suceder en estos casos, hay muchas personas ofreciendo desayunos especiales con tal de que compres paquetes adicionales. Son molestos. El Spa es quizá lo mejor que ofrece el hotel, aunque los costos son un poco elevados."

"We had the most amazing stay at Serenade Punta Cana Beach & Spa Resort Adults Only. From the moment we arrived, everything felt welcoming and truly luxurious. The rooms were spotless and beautiful, the food was consistently delicious, and there were so many great amenities to enjoy throughout the The nightly entertainment—it was so fun, lively, and something we looked forward to. The staff is consistently energetic and immersed the guests! Everything about this resort exceeded our expectations. Highly recommend for anyone looking for a relaxing but also fun adults-only getaway. Lastly, all inclusive doesn’t mean you don’t tip the staff. Remember all you have, be grateful, and do the right thing when they provide you with proper service. Enjoy! "

"El staff completo es super amable y muy servicial, la variedad de comida y los espacios para la familia, excelente todo. José J nuestro anfitrión, fue de mucha ayuda. The best! Esperamos regresar pronto."

"I had a wonderful time. The food and hospitality are excellent. Thanks to Keila and Yuri I always had activities to do. They are amazing. Defenetly coming back!"

"The resort is run down and workers informed us that it would be closed in a year. I could’ve had better quality at a motel 6. I’d rate it negative 5 stars if I could. YOU GET WHAT YOU PAY FOR. DO NOT STAY HERE IF YOU WANT TO STAY ON THE RESORT THE ENTIRE TIME. Staff are rude and miserable, we desperately tried to switch to a different RIU resort to no avail. No air conditioning for 3/5 days, staff lie straight to your face. This place is an absolute joke. We switched rooms 3 times. None of them were great. "

"We celebrated a special event and travelled as a party of 6. Excellence Punta Cana is a stand out resort. We have stayed at many resorts in the past in many countries. Our stay at Excellence is among the most memorable experience. The entire team right from the GM to the housekeeper goes out of their way to make your stay perfect. Food is awesome. Place is awesome . Also, recommend the upgrade to the club. Highly recommend !"

"I have travelled to the Dominican numerous times, different resorts - so for comparison I feel well educated on it - this resort was absolutely amazing and zero complaints in ANY areas - I stayed for 10 days - food, staff, entertainment, relaxation lazy river suite, housekeeping all 100%! Our Butler "Samuel Jackson" was attentive too as much as you needed and if a request was made, he executed immediately - I also went to the Spa for Massage and then Hydro Therapy and was in heaven!! Food was outstanding, we went for steak 3 times at the Steak House and Japenese also 3 times as the food was so good, Manager Poche was so very friendly, attentive and always assisting patrons and staff with a smile and friendly approach!! I will be going back here without a doubt and recommend to everyone!!"

"Clean rooms great staff"