This stay at Grand Laguna was everything I imagined. Everything I pictured I would do while looking at the pictures, I was able to do. Excellent space, excellent amenities, excellent staff. I am looking forward to my next stay. Highly recommended.
The place is a wonderful and amazing place to stay for vacation. The amazing part for me is the big Infinity pool and the beach is a walk away right off the hotel so that makes it surrounded by nature and amazing trees plus the restaurant it's better than most outdoor place to eat in the area so it's lovely I will definitely be staying at this property again My wife was loving every part of it.
The guards are amazing and súper helpful with directions or is help is needed. Everyone was súper welcoming. I loved being at the hotel and would go again!!
My stay was overall good here, the staff at the onsite restaurant, employees and security where on point. My main issue was with the host Alex. He did not have the best communication during my trip. I needed questions answered regarding supplies and nuances during my stay and I had to double and triple text him or it would take him hours or a day later just to get back to me. Overall good stay, poor communication by the host which needs to improve going forward.
I’ve been to this property before first time in this room. Clean easy access. Friendly staff and 24/7 security. beach access and restaurant on site! Power goes out sometimes but comes on quickly. I had a great stay with my family.
Do not stay at this property,there's no one there to help you if you have a problem,that includes the property manager live in santo domingo,4 hours away,no one cad get a hold of maintenance,things don't works in the apartment things like AC,stove,no hot water,TV,and bugs craws on you at night.that was a horrible experience for me.stay easy from there.
เข้าพัก 7 คืน, มิถุนายน 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Shawn
15 ก.พ. 2026
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
We left your place as clean as we found it.
Overall, the Grand Lugana Beach Resort was nice and satisfying. The people that worked there were super nice and supportive. The other guests were also very nice and friendly to talk with.
However, I cannot say the same for unit P-1, your apartment. My biggest and most dissatisfied factor was the fact that I reached out to you on three different occasions within the first full day with questions. I had ABSOLUTELY Zero response. SO, I reached out to Expedia. They too tried to reach you, the host. Again with no response!
Other -factors
1. No instruction/manual on specifics on the unit (how to- (TV, AC, Oven, expectations on exit, etc..)
2. Only one roll of extra toilet paper
3. No paper towels
4. No spare garbage bags, just the one in the receptacle in the kitchen
5. No dishwasher detergent
6. Kitchen Fan was very loud and rusted
7. The stove/oven would NOT stop beeping unless unplugged
8. Cold not ever get the living room TV to work at all – one of my initial concerns and reached out to you
9. Finally found the remote to the Air Conditioner as it was in a drawer – another concern reached out to you
10. The kitchen knives were very dull and some missing tips
11. The cutting board was discusting
12. No water cooler, just two giant jugs that we needed to tip to the side to get fresh water out of for use
13. There was NO view of the beach from the unit as advertised
14. The main shower head did NOT work as it was severely corrod