6/10 พอใช้
Taylor
เดินทางกับคู่รัก
2 มี.ค. 2026
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
We recently stayed at the adults-only Heaven section at Hard Rock Hotel Riviera Maya and overall, the resort itself was good. The property is beautiful, the atmosphere is fun, and the adults-only vibe made for a relaxing getaway. The room amenities were very nice, modern, and well maintained. Housekeeping did a great job keeping everything clean and refreshed during our stay.
However, we were very disappointed with a major issue during our trip. We lost power from 2:00 AM until 5:30 PM for two out of the three days we were there. This significantly impacted our experience. With no electricity, we were limited on drinks, couldn’t properly use our room, had cold showers, no lights, and even had to get ready using a flashlight. To make matters worse, many of the restaurants were also closed due to the power outage, which greatly limited dining options during our stay.
It was frustrating to lose so much usable time during such a short trip, especially when we were looking forward to enjoying everything the resort offers. While the resort overall has a lot of potential and the accommodations themselves were comfortable and clean, the extended power outages and resulting closures greatly affected our experience and overall enjoyment. We hope this was an isolated situation, as the property itself has the foundation for a truly great vacation.
Taylor
เข้าพัก 3 คืน, กุมภาพันธ์ 2026
