Hotel Boutique Casona de Santa Clara

Property class: 3.5

Choose dates to view prices

Reviews

9.6 out of 10
Exceptional
Located close to Main Theater of Puebla and Puebla Convention Center, Hotel Boutique Casona de Santa Clara provides a free daily manager's reception, a coffee shop/cafe and a bar. Treat yourself to spa services, such as a body treatment, a body scrub or a deep-tissue massage. Be sure to enjoy a meal at SKY BAR SANTA CLARA, the on-site restaurant. Guests can connect to free WiFi in public areas.
The current price is ฿2,767
฿3,293 total
includes taxes & fees
30 Sept - 1 Oct

Popular amenities

  • Spa
  • Air-conditioning
  • Bar
  • Housekeeping

Room options

View all photos for Junior Room

A modern hotel room with a large bed, a nightstand, a wall-mounted lamp, and a painting of a mountain.

Junior Room

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

A modern bedroom with a stone arch, a bed with white and grey bedding, a nightstand with a phone, and a painting above the bed.

Luxury Room

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

A modern bedroom with a large bed, two bedside lamps, a nightstand, and a wall-mounted painting of a mountain and church.

Junior Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with a large bed, a nightstand with a phone, and a painting of a cityscape above the bed.

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Puebla, Hotel Boutique Casona de Santa Clara is in the city centre. Main Theater of Puebla and Metropolitan Auditorium are cultural highlights and Estrella de Puebla Observation Wheel is a popular local attraction. Looking to enjoy an event or a match while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
212 Av 6 Ote Centro histórico de Puebla, Puebla, Pue., 72000

What's nearby

  • A cobblestone street with a large cross monument, shops, and traditional textiles.
    El Parian Market
    3 min walk - 0.3 km
  • A street lined with colorful buildings, outdoor cafes, and flags.
    Zócalo de Puebla
    7 min walk - 0.6 km
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    10 min walk - 0.9 km
  • Main Theater of Puebla
    5 min walk - 0.5 km
  • Puebla Convention Center
    7 min walk - 0.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    8 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    40 min drive

Restaurants

  • El Anafre Rojo
    1 min walk
  • Tacos Cambry
    2 min walk
  • Los Vampiros
    3 min walk
  • Anrojitos Mexicanos La Vecindad
    2 min walk
  • Jugos Hawai
    4 min walk

About this property

Hotel Boutique Casona de Santa Clara

  • Hotel remodelled in 2022 and located near Zócalo de Puebla
  • Located close to Main Theater of Puebla and Puebla Convention Center, Hotel Boutique Casona de Santa Clara provides a free daily manager's reception, a coffee shop/cafe and a bar. Treat yourself to spa services, such as a body treatment, a body scrub or a deep-tissue massage. Be sure to enjoy a meal at SKY BAR SANTA CLARA, the on-site restaurant. Stay connected with free WiFi in public areas.
  • Additional perks include:
    • Cooked-to-order breakfast (surcharge), a 24-hour front desk and smoke-free property
    • A front desk safe, tour/ticket information and concierge services
  • Room features
  • All guest rooms are individually furnished, and feature comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes.
  • Extra amenities include:
    • Egyptian cotton sheets, pillowtop mattresses and down duvets
    • Heated floors, rainfall showers and shower/bath combinations
    • 42-inch Smart TVs with streaming services and cable channels
    • Wardrobes/cupboards, a personal chef and free tea bags/instant coffee

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to noon for a fee: MXN 100 to 195 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SKY BAR SANTA CLARA

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Baroque architecture
  • Built in 1850
  • Communal living room
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Streaming services

Food and drink

  • Chef service
  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 195 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Property Registration Number 75867326

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Boutique Casona de Santa Clara pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Boutique Casona de Santa Clara?

As of 28 Sep 2026, prices found for a 1-night stay for 2 adults at Hotel Boutique Casona de Santa Clara on 30 Sep 2026 start from ฿2,767, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Boutique Casona de Santa Clara?

Hotel Boutique Casona de Santa Clara doesn't offer parking.

What time is check-in at Hotel Boutique Casona de Santa Clara?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Boutique Casona de Santa Clara?

Checkout is at noon.

Where is Hotel Boutique Casona de Santa Clara located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Main Theater of Puebla, Zócalo de Puebla and Puebla Convention Center. Puebla Cathedral and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Boutique Casona de Santa Clara Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 69 out of 86 reviews
Rating 8 - Good. 13 out of 86 reviews
Rating 6 - Okay. 3 out of 86 reviews
Rating 4 - Poor. 0 out of 86 reviews
Rating 2 - Terrible. 1 out of 86 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay. Great location.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is centrally located on a busy street but the rooms are completely quiet. The staff was wonderful assisting with restaurant and tour recommendations. Guadalupe helped us book our bus pass to Mexico City. The rooms are very spacious, clean and renovated. The only thing we don’t care for are those fancy bath tubs because they’re challenging to get in and out. The water pressure was excellent as was the temperature. We had a meal there and the food was good. We would definitely stay there again. Awesome hotel and city.
Restaurant
Hallway
Front of the building
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
People are nice and rooms are lovely
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Perfect location that was very quiet.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great service I enjoyed my stay!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very quiet and close to sights
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, super clean and friendly staff
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is very clean and staff is very polite, also is a very quite hotel. I would stay here again.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing setting nicely situated five minutes south of the Zocalo area
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I love the suites. They are big, the bathroom is awesome. I will provide a whole size mirror in the bathroom as a suggestion but other than that everything amazing
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Staff indifferent. No water, no hot water.

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando recién llegamos al cuarto estaba muy limpio y durante toda la estancia así fue, muy buen servicio de limpieza por parte de Silvia aunque no la conocimos mantuvo nuestro cuarto limpio, en fuera de la habitación no tuvimos problema, solo un defecto batallamos con el agua caliente que no tuvimos desde que llegamos pero solo fue un pequeño problema que no afectó mucho nuestra estadía. En general el personal es amable y la propiedad es 10 de 10
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, amplio, limpio y muy centrico
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy céntrico, con instalaciones muy limpias, solo que no hay estacionamiento, pero ellos tienen convenio con estacionamientos cercanos
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El restaurante es feo, pero la atención es excelente. La habitación está bien, pero la limpieza de la ducha debe mejorar. Había cabellos cortos, como de una rasurada.
Stayed 1 night in May 2026