Portola Valley Ranch Packages (Flight + Hotel)

Everything was good, I’ll definitely stay there again

There was no free parking or shuttle service to the Hollywood bowl and at the end of the concert at the Hollywood bowl had trouble getting rideshare back to the hotel

This is the first hotel/motel that greets you with a virtual screen, no real person. Well, it is a real person on the screen, but no actual person greets you. Interesting concept. I would feel better if a real person in person greets you. When I stay in a hotel, it is like inviting someone to my home. How should feel if you were greeted by a computer screen? :Probably we will have to get use to this? The only thing that I didn't really like is there were no instructions how to use the television in my room? I diales 0 on the phone as instructed, and a live person answered and sent a person to make the TV work. It took about a half hour with the person fixing the TV and her conversation with someone on line.

Room was spacious and clean. Great staff....The sliding door between rooms needs to be fixed.

My family loved the tennis court, pool, and jacuzzi. Room was great. Food was great too, from brunch to mid-day cookies and dinner cocktails. We very much enjoyed our weekend here. Valet was very friendly and accommodating as was the staff at the restaurant. We extended our stay since we liked it so much. Traveled with two teens. Opportunities- Gym was tricky to get into since you have to check-in at the spa to use which was a bit awkward. Front desk staff had one unfriendly young guy who lacked people skills. Nonetheless, everyone else was exceptional and will be back here for sure!