"Our stay was completely ruined by a persistent sewage smell in our room that lasted for our entire visit. The odor was so overwhelming that it was difficult to relax, sleep, or even spend time in the room. We were traveling with our children, and no family should have to endure those conditions while on vacation.
We brought the issue to the hotel’s attention multiple times, hoping it would be resolved or that the hotel would make things right. Unfortunately, the smell never improved, and...
"Beautiful property and location. Everyone on the staff was pleasant and welcoming. Vistamare breakfast and dinner were excellent. Pool and beach area are well kept and inviting. The concierge and reception staff were all first class and provided exemplary service. I would highly recommend this luxurious property if you are staying in or near Santa Margarita Ligure."
"Our check in was very disappointing. The room was very small so I request an upgrade which I was happy to pay for- the receptionist explained they had a room but it was being cleaned, for us to go enjoy lunch and come back to sort it out. On our return they had sold the room to someone else. Hotel location is nice, rooms tiny and old/ worn. Beach set up in also very small with sun loungers crammed together. the beach is lovely. Stay in a proper hotel and come use the beach!"
"Top quality. Pulitissimo. Personale estremamente cortese e disponibile. Colazione eccellente. C'è l'ascensore. Consigliamo l'esperienza nella spa. Hotel comodissimo al centro e vicino alle partenze del traghetto e del pullmino per raggiungere Portofino."
"Stayed for one night with my family in front view room. Hotel has a roof top swimming pool and is in a very great location close to the beach, restaurants and cafes. Breakfast was included and very delicious coffee and food selections. Staff were very friendly I highly recommend this place."
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