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"It seems that owners are not investing in renewing original room items like blind curtains (mine was broken very noticebly) and overall room furshing shows rhe passage of age with no effort in replacing. Room cleaning staff did not replaced simple items like shower soap/gel. Breakfast offered extemely limited. Not even boiled eggs were offered. The staff was kind, parking pricey but good, and hotel location superb. It's a shame that a recently built hotel (less than 20 years old) so well located is not being taken care of the way it should be. Would I'll stay again? Possibly, in the absence of a better $ deal somewhere else depending on the season."

"Clean room. A lot of restaurants nearby. Easy walking distance "

" I was very disappointed with my recent stay. The room felt outdated and unclean, and despite having a kitchen area, there were no dishes provided to actually cook with. Additionally, the parking and navigation in and out of the facility were incredibly difficult and poorly managed. The staff's unprofessional attitude made an already bad experience even worse."

"Room had a nice view of ocean. Pool was clean and kids had good time "

"Will be back "

"The hotel has the potential to be much better than it was. I will start with the positives : - great location , right in middle of old San Juan - 24x7 Open bar which serves tea, coffee, beer and red / white sparkling wine - Vibe in the lobby is amazing and welcoming. Worth noting , there is no elevator available and no help is offered in taking bags up to your room. I got a message after I booked telling me the same but would have appreciated this detail before booking. The rooms on the other end could be “underwhelming” to say the least. You could count the furniture in the room in one hand. The bed did not have a head stand , there was no wardrobe - there was just a wall hanger with a few hangars. There was one small study / dresser and a dresser chair and finally a single sofa. Whilst I appreciate the rustic / old nature of the property it could have been better kept. The bathroom was small basic with a shower area. Overall I feel with little investment the property could be so much better. Oh and finally room service was on demand and when we asked for it we were asked “ what would you like to get done”. Can’t remember the last time I was asked that in a hotel ! I would still give the hotel a 3 star but without some considerable changes would perhaps skip staying there again. "

"We really enjoyed our stay at Hyatt Vacation Club at Hacienda Del Mar! From the moment we stepped onto the property, the warm breezes and relaxed vibe set the tone for the trip. The room was lovely and the ocean view was unparalleled. The pool, Mahi Mahi restaurant and private beach were absolutely lovely. We found it very family friendly and loved having access to a full kitchen and washer/dryer. We enjoyed many local restaurants and excursions which were a short distance from this beautiful property. The staff was friendly and helpful. I would absolutely return. If you are Looking for a little slice of paraiso, you’ve found the right place!"

"Walk to both El Morro and San Cristobal national parks"

"Great service "