I really , really wanted to love this hotel, but we did not ! There were lots of positive points but unfortunately the negative ones were overwhelming. First of all a 100 stars review for the service. Waaw, absolutely INCREDIBLE service. Everybody is so nice and friendly , ready to help. Location...well, that depends. If you are a light sleeper DONT STAY here, it's very,very noisy. But if you like the Live atmosphere on 5th Avenue literally a block away from the entrance then this is your place. Tropical destination hotel without refrigerator ???? Come on !!!!! Big points lost there !!! Towels not changed in 5 days ??? Another huge letdown. The continental breakfast offered in the adjacent restaurant next door : an insult, don't even bother asking for it. No wi-fi , what a blow !!!! Good size rooms, comfortable beds, nice size balcony and the best air conditioning unit that we ever had in our vast traveling experience : efficient and quiet. Big plus there. Overall is not bad...but I would not stay here again.