Hotel Morgana by Iter Sensibus

Property class: 3

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Close to Playa del Carmen Main Beach and Quinta Avenida, Hotel Morgana by Iter Sensibus provides a terrace, a business centre and a restaurant. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, No Windows

Room

Standard Room, No Windows

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Balcony, City View

Room

Superior Room, Balcony, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Bathtub, Courtyard View

Room

Premium Room, Bathtub, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Courtyard Area

Room

Junior Room, Courtyard Area

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Located in Gonzalo Guerrero, a neighbourhood in Playa del Carmen, Hotel Morgana by Iter Sensibus is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting. Relax and indulge in the area's health/beauty spas, or seek out an adventure with ecotours, ziplining and skydiving nearby. Visit our Playa del Carmen travel guide
Map
10th Ave & 38th St, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    5 min walk - 0.5 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    6 min walk - 0.6 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.7 km
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    10 min walk - 0.9 km
  • Mario Villanueva Madrid
    5 min walk - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    45 min drive

Restaurants

  • Mariskinky
    2 min walk
  • Las Hijas de la Tostada
    3 min walk
  • San Lucho Mezcaleria
    3 min walk
  • Ah Cacao Chocolate Café
    3 min walk
  • Colectivo Mexicano Cervecero
    2 min walk

About this property

Hotel Morgana by Iter Sensibus

  • Hotel near Quinta Avenida
  • Located close to Mamitas Beach and Playa del Carmen Main Beach, Hotel Morgana by Iter Sensibus provides a terrace, a business centre and a restaurant. Guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool, along with sunloungers
    • A reception hall, luggage storage and a lift
    • Smoke-free property, a 24-hour front desk and concierge services
    • 1 meeting room, a TV in reception and a front desk safe
  • Room features
  • All guest rooms are individually furnished, and include comforts, such as premium bedding and heated floors, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces.
  • More amenities include:
    • Select Comfort beds, down duvets and free cots/infant beds
    • Bathrooms with rainfall showers and designer toiletries
    • 42-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, heated floors and daily housekeeping

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Frequently asked questions

Does Hotel Morgana by Iter Sensibus have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Hotel Morgana by Iter Sensibus pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of USD 25 per pet, per stay.

How much is parking at Hotel Morgana by Iter Sensibus?

This property doesn't offer parking.

What time is check-in at Hotel Morgana by Iter Sensibus?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Morgana by Iter Sensibus?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Morgana by Iter Sensibus located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Super Chedraui Selecto Avenida 10, Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Madrid are also within 10 minutes.

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Reviews

Hotel Morgana by Iter Sensibus Reviews

8.6

Excellent

9.2

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 44 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and eco friendly. We weren’t prepared for a television with no channels. Parking is a problem, apparently they have an arrangement but it was not clearly explained. Our view was the side of a building 15 feet away. Well located, walk to public beach.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
En general fue una buena experiencia, el lugar es seguro, limpio y tiene lo necesario para una estancia comfortable
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Falta de limpieza, no pude dormir

Les falta demasiada organización, al llegar al hotel me cobraron otra cuota de "Limpieza" deberían especificar que tienes que pagar más de lo que pagaste ya por esa "cuota", me hospede 9 dias y 8 noches de los cuales sólo un día me cambiaron toallas tenía que ir a recepción por ellas, además las cosas como shampoo, jabón, etc de baño jamás me las volvieron a rellenar más que el día qué llegué fué la única vez que me dieron kit... durante los últimos 3 días de mi estancia salieron con que iban a remodelar el hotel, jamás me dijeron de eso ni cuando reservé, ni cuando llegué hasta el mero día que me despertó el ruido y por 3 días estuve despertando muy temprano por que estaban con maquinaría taladros etc... y ése mismo día me salen con qué si ya me habían comentado... lo único bueno era el jacuzzi entre comillas deben de especificar que el patio se ve hacía arriba también y que no es un jacuzzi privado... el ruido del cuarto de al lado se escuchaba todo... el personal si era atento pero de nada sirve si hay muchos detalles, no lo recomiendo para nada...
Stayed 8 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia en este hotel
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Disliked: Amenities
I booked this hotel based off the reviews and it was misleading. The hotel isn't bad but it's definitely not nice. There's a rustic vibe and I didn't like it. The hallways smelled like dirty mop water the whole time, You'll only get 2 towels, I paid for a resort fee and sanitation fee and my room wasn't cleaned once in the 3 days I stayed there. It's in a good location so if you're going to Mexico for 1-3 days it's "ok" but I wouldn't recommend longer.
Stayed 3 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel y concepto, las habitaciones son muy comodas, de gran tamaño y muy cordiales. La piscina es un tanto pequeña y no tan comoda pero da para relajarse un rato. Quizas no tanto un hotel para viaje con niños menores ya que no tiene amenidades con ese enfoque, pero el servicio y las instalaciones son excelentes
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property with excellent Service, In a Very nice area with the best food options
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Perfect place for me and so many things to do within walking distance! I loved it!
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the amenities and the hotel design.. but construction noise is annoying and the flickering lights that pierce through my balcony windows of my room.
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Liked: Staff & service, amenities
J'ai beaucoup apprécié le café du matin ainsi que les viennoiseries qui sont incluses. Les moins bons côtés: 1) les recouvrements de planchers devrait être changé car ils sont vieux, brisés et taché. 2) La douche pluie qui selon moi n'est pas très pratique car il n'y a aucune pression d'eau.
Stayed 14 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great boutique hotel

Stayed 4 nites, I had the Maria Felix room with balcony. Room was spacious, charming and cozy. Quiet yet only a block from 5th and short walk to the beach. Friendly and professional staff, Caessa was amazing!!!! He helped fix a few minor issues with the tv volume and shower.
Stayed 3 nights in Feb 2022
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Unfortunately, there is no service whatsoever, clearly no communication between the staff. The phone, the tv and the fridge didn't work in our room. I made the request Three times with three different employees. NO ONE fixed anything. No one came to help. I Was told The fridge is not supposed to keep things cold. For the phone and tv, I was told there is no technician today will ask tomorrow. No, follow up nothing was fixed. Every time I needed something, I had to go downstairs. This is not a hotel. It's like a condo with no services. It wasn’t very clean. You could see the dirt on the floor beside the bed. Overall, this staff is friendly but not helpful, do yourself a favour a book at the serenity boutique hotel right next to it, we moved there, and that’s a beautiful, clean hotel with services!!!!
Stayed 4 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine place to stay. I would be fine if I had to stay there again. I would be fine if I never did. Pros: great fast wifi! No issues with conference call meetings or streaming Netflix. Hot shower. Hotel has a generator in care of power outage. No breakfast but fresh croissants from the bakery across the street every morning. Cons: the toilet had a smell, though I think it may be a common smell near the beaches here. Tv has no cable/channels so useless. Other stuff in general- Pool is small but also common here. Felt safe. A couple blocks from several cute restaurants
Stayed 8 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención y la decoración. Además de ser bastante céntrico. Podrían mejorar el mantenimiento; Uno de los baños olía a desagüe y el otro tenia tapada la cañería de evacuación de agua en ducha (se inundaba).
Stayed 4 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente hotel, limpio y cómodo y muy céntrico
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean! Awesome staff! Maroo,Cesar,Roberto, all of them! Staff are focus in Customer support! Congratulations!
Stayed 2 nights in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very affordable hotel in a great location

We were visiting Hotel Morgana over the New Years Eve holiday and it was an incredibly expensive time to be in the Mayan Riviera. This hotel was just a 5 minute walk to the beach (down my favorite street in Playa) and I felt safe walking in it's neighborhood (as a young woman). The room was very nice and clean. The only thing that happened that I would say is unacceptable is that one afternoon I went to brush my teeth and the water was trickling. When I called down to the front desk, they said that they ran out of water and it would be working again in a few hours. It was fine- we went to the beach and it was working again when we came back. But this should not happen in a hotel- they should be planning ahead. Otherwise, we had a great stay and the location was awesome.
Stayed 5 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique stay just outside centro

The hotel is newly renovated with all the amenities you could want. The rooftop bar and pool are a beautiful place to relax and catch the sunrise. The location is a 15 minute walk into Centro via 5th Avenue but the beach is very close by!
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Dec 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Stinky Sewer Gas Smell Through the Whole Room

Had initially 4 days reserved but due to the sketchy neighborhood decided to pay cash for 2 to see if we liked the place. The main problem is the sewer smell in the room. It’s horrendous! When told them about the smell I invited the manager to please come to the room and smell for himself. He wouldn’t and CHARGED ME FOR THE DAY I DIDNT STAY!! He then attempted to charge even 1 more additional day until I had to call hotel.com customer support. This place should be taken off the hotels.com site.
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle établissement avec des chambres décorées avec goût. Très proche de la Quinta Avenida et de la plage. Le personnel est très à l’écoute et sympathique. Seul petit bémol : des équipements notifiés sur le site qui n’y sont pas comme le sèche-cheveux. Une salle à l’étage pour prendre un café surplombant la piscine, très agréable. L’établissement ne propose pas de petit déjeuner mais chaque matin est offert un « coffea break » avec café, thé et viennoiseries.
Stayed 8 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not Fabulous.

We were a bit disappointed that the television was not connected to cable or even to an antenna, so we had to stream movies from our phone and cast them to the television. Having said that, the wi-fi signal was strong and generally reliable for streaming. The hotel is convenient to restaurants on 5th Avenue and on 38th Street, but not so close to be noisy. We made daily trips to OXXO across the street for snacks and beer. In the middle of one night, the man in the adjoing room streamed a business meeting to China. We heard every word. The door between the rooms let all the sound through. The bed and pillows were very comfortable.
Stayed 5 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located, walking distance from restaurants, bars and other activities.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una habitación acogedora y elegante con una decoración que te hace sentir en casa. Muy cerca de la 5ta avenida también. El personal súper amable y servicial.
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities

Could be better option

Was not the best as the room was noisy, the jacuzzi, main reason to book this room, was green of dirty so we preferred not to use it. The replacement of amenities was not frequent like the water in the room.
Stayed 3 nights in Aug 2021