Hacienda Real del Caribe

Property class: 3.5

Choose dates to view prices

Located close to Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Bar
  • Room service
The current price is ฿1,295
฿1,674 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard double queen

A hotel room with two beds, each with white linens and red pillows, a nightstand with a lamp, and a small table with a bottle and glass.

Standard double queen

8.8 out of 10
Excellent
(53 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

A hotel room with a neatly made bed, a wooden headboard, a nightstand with a lamp, and a window with curtains.

Standard superior queen

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with two beds, a nightstand with lamps, a coffee table with a decorative bowl, and a balcony with a table and chairs.

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

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About the area

Located in Gonzalo Guerrero, a neighbourhood in Playa del Carmen, Hacienda Real del Caribe is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    1 min walk - 0.0 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    3 min walk - 0.3 km
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    5 min walk - 0.5 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    8 min walk - 0.7 km
  • Central Square
    3 min walk - 0.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • El Árbol de la Diez
    1 min walk
  • La Chancla
    1 min walk
  • La Famiglia
    1 min walk
  • La Cochi-loka
    1 min walk
  • el ranchito de la 10
    1 min walk

About this property

Hacienda Real del Caribe

  • Hotel near Quinta Avenida
  • Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.
  • You'll also enjoy perks such as:
    • An outdoor pool
    • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
    • A front desk safe, a lift and concierge services
    • Free newspapers, a 24-hour front desk and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 58 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches such as safes and minibars.
  • Extra conveniences in all rooms include:
    • Bathrooms with deep-soaking baths and free toiletries
    • Plasma TVs with cable channels
    • Wardrobes/cupboards, ceiling fans and daily housekeeping

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Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Hacienda Real del Caribe?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Hacienda Real del Caribe on 22 Nov 2026 start from ฿1,295, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hacienda Real del Caribe Reviews

8.4

Very good

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 485 out of 1000 reviews
Rating 8 - Good. 301 out of 1000 reviews
Rating 6 - Okay. 129 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location in the center of it all. Beds can use improvement but staff was so helpful and honest. I would definitely stay there again.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition was always shut off in the morning. It was very hot. Disappointed by that, its as if they want you out of your room
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant and clean place. Would stay again. Location is perfect
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Comfy beds and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness
Clean big room, good room service excellent location
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in this hotel we like so much Close to everything including beach restaurants and buses
Stayed 7 nights in Aug 2025
Verified review

8/10 Good

This is next to main shopping area we love it and safe place
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room size was big and also the location is perfect if you want to enjoy night life of Playa. We loved it.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near shops and restaurants
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again
Stayed 8 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Convenient location.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful, 1 block from 5th avenue. They have parking which was great
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Lovely hotel with inviting courtyard and great location near the square and amenities. I rented a bike for my stay which made getting around even easier (Playa del Carmen is a great city for cycling). The room was clean and spacious. Staff were courteous and pleasant. Would absolutely stay here again.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, ac was affective. Good breakfast option. Walkable location.
Stayed 4 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Hotel is in great location, nice place. But beds are hard as rock, it was a Wednesday when we booked and they had a party or reunion in the patio rooftop super loud and screaming until 4am you could’ve heard everything. It was so hard to go to sleep, so I do not recommend this hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throughout the visit, the staff was very helpful and nice. The room was nice and clean and cleaned everyday. Located near the main tourist street, Quinta Avenida, the port with ferries to Cozumel and of course the beach, there is no need to use taxis at all. Breakfast was optional, and was only for adults. The kids had to pay their breakfast at the restaurant. The pool was nice and refreshing, especially in the extreme hot days.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mix up but great service

Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Stayed 2 nights in Aug 2024