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"Hello I wanted to say that thanks for getting hold of me and getting accommodating me in the stay at this lovely hotel"

"We ended up in a smokers room . Nowhere on my booking did I see anything about a smoking room, but the dust said I booked the smoking room and there was no non-smoking rooms available. They tried to make it right the next day, but by then it was too late so in the future, could you put in bold letters, ..."

"I’ve stayed in cleaner places"