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MIDA Grande Resort Phuket

5.0 star property
Travelers lounge under sun-kissed cabanas or float along the lazy river at this family-friendly resort where relaxation meets entertainment

Choose dates to view prices

MIDA Grande Resort Phuket near Surin Beach offers a tropical retreat with sun-kissed cabanas and a lazy river. Families love the children's pool, and everyone enjoys meals at two on-site restaurants. Kids are entertained with an arcade room and playground.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is ฿2,317
฿2,750 total
includes taxes & fees
7 Jul - 8 Jul

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean View

Deluxe Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean View with Hot Tub

A modern hotel room with a large bed, a bedside table with a lamp, a wardrobe, and a view of the outdoors.

Deluxe Ocean View with Hot Tub

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grande 2 Bedroom Suite

A hotel room with a large bed, a TV, wooden paneling, and a bathroom visible through an open door.

Grande 2 Bedroom Suite

  • Resort view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Grande 2 Bedroom Suite Ocean View

Grande 2 Bedroom Suite Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Grande 2 Bedroom Suite Ocean View

  • Ocean view
  • 82 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Grande 2 Bedroom Suite Ocean View with Hot Tub

Grande 2 Bedroom Suite Ocean View with Hot Tub | Minibar, in-room safe, individually decorated, individually furnished

Grande 2 Bedroom Suite Ocean View with Hot Tub

  • Ocean view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Grande 3 Bedroom Suite Ocean View with Hot Tub

A modern hotel room with a large bed, wooden paneling, a view of the ocean, and a balcony.

Grande 3 Bedroom Suite Ocean View with Hot Tub

  • Ocean view
  • 115 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, individually furnished

Family Suite, 2 Bedrooms

  • Garden view
  • 68 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Ocean View

Family Suite, 2 Bedrooms, Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Family Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 68 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Grande Pool Villa 2 Bedroom

Grande Pool Villa 2 Bedroom | Lobby

Grande Pool Villa 2 Bedroom

  • 250 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean View with Plunge Pool

A modern hotel room with a bed, a TV, a sofa, a small table, and a balcony with a view of greenery.

Deluxe Ocean View with Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grande Pool Villa 3 Bedroom

Grande Pool Villa 3 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Grande Pool Villa 3 Bedroom

  • 250 sq m
  • 3 bedrooms
  • Sleeps 9
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Grande 2 Bedroom Suite Ocean View with Plunge Pool

Grande 2 Bedroom Suite Ocean View with Plunge Pool | Minibar, in-room safe, individually decorated, individually furnished

Grande 2 Bedroom Suite Ocean View with Plunge Pool

  • Ocean view
  • 113 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Grande Pool Villa 4 Bedroom

Grande Pool Villa 4 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Grande Pool Villa 4 Bedroom

  • 350 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • Free Wi-Fi

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  • Pool
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The price is ฿1,498
฿1,778 total
includes taxes & fees
8 Jul - 9 Jul
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About the area

Located in Choeng Thale, MIDA Grande Resort Phuket is near theme parks. Bangla Road and Jungceylon Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bang Tao Beach and Kamala Beach. Travelling with kids? Consider Blue Tree, or check out an event or a game at Patong Boxing Stadium. Visit our Choeng Thale travel guide
Map
179/450 Had Surin Soi 4, Moo 3, Choengtalay, Choeng Thale, Phuket Province, 83110

What's nearby

  • A boat with passengers on a calm sea under a clear sky.
    Surin Beach
    10 min walk - 0.9 km
  • A sandy beach with calm waters, a small island with dense greenery, and a clear blue sky.
    Bang Tao Beach
    17 min walk - 1.5 km
  • A tropical beach with dense foliage and a clear view of the ocean.
    Pansea Beach
    17 min walk - 1.5 km
  • The Plaza Surin
    5 min walk - 0.5 km
  • Ko Rok Nok
    2 min drive - 1.2 km

Getting around

  • Phuket (HKT-Phuket Intl.)
    36 min drive

Restaurants

  • Grind House Cafe Phuket
    9 min walk
  • Mida Grande Resort Restorant Phuket
    2 min walk
  • Tom-Zab
    7 min walk
  • Wagyu Steakhouse
    10 min walk
  • Pool Bar
    16 min walk

About this property

MIDA Grande Resort Phuket

  • Luxury family-friendly hotel near Surin Beach
  • Bang Tao Beach is located near MIDA Grande Resort Phuket, which provides 2 poolside bars, a garden and a playground. For some rest and relaxation, visit the sauna or the steam room. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services.
  • Other perks include:
    • 6 outdoor pools and a children's pool, along with a lazy river, free cabanas and sunloungers
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and supervised childcare (surcharge)
    • A lift, concierge services and books
  • Room features
  • All 404 individually furnished rooms boast comforts, such as laptop-friendly workspaces and air conditioning, as well as perks, such as separate sitting areas and bathrobes.
  • Other amenities include:
    • Rainfall showers, designer toiletries and bidets
    • 49-inch LED TVs with cable channels
    • Wardrobes/cupboards, balconies and separate sitting areas

Similar properties

Property amenity
Holiday Inn Resort Phuket Surin Beach by IHG
Choeng Thale
  • Pool
  • Spa
  • Kids’ pool
  • Water slide
7.4 out of 10, Good, 115 reviews
The price is ฿1,501
฿1,782 total
includes taxes & fees
20 Jul - 21 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 800 for adults and THB 400 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Etiol
  • La Lune
  • M Cafe
  • M Eatery
  • Soleil

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Books
  • Children's pool
  • Free children's club
  • Games
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Lazy river
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 8 buildings
  • 8 floors
  • Art Deco architecture
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1500.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: THB 1000.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately THB 800 for adults and from THB 400 for children
  • Rollaway bed fee: THB 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
A car is required for transport to and from this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 12 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does MIDA Grande Resort Phuket have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at MIDA Grande Resort Phuket?

As of 6 Jul 2026, prices found for a 1-night stay for 2 adults at MIDA Grande Resort Phuket on 7 Jul 2026 start from ฿2,317, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MIDA Grande Resort Phuket pet-friendly?

No, pets are not allowed at this property.

How much is parking at MIDA Grande Resort Phuket?

Self-parking is free at this property.

What time is check-in at MIDA Grande Resort Phuket?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at MIDA Grande Resort Phuket?

Checkout is at noon.

Where is MIDA Grande Resort Phuket located?

This family-friendly Choeng Thale hotel is within 1 mi (2 km) of Surin Beach and Bang Tao Beach. Kamala Beach is 2.5 mi (4.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MIDA Grande Resort Phuket Reviews

7.8

Good

8.0

Cleanliness

8.0

Amenities

7.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 47 out of 93 reviews
Rating 8 - Good. 12 out of 93 reviews
Rating 6 - Okay. 13 out of 93 reviews
Rating 4 - Poor. 12 out of 93 reviews
Rating 2 - Terrible. 9 out of 93 reviews

Reviews

Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very friendly and always available. Pools and gyms were nice and well kept. Would love to stay here again
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my time spent here easily accessible pools, restaurants nearby cafes and walking distance to beach etc. Staff were very accomodating I cant express enough gratitude towards them. Would highly recommend and definitely would stay again.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Alina Andreea Anamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and safe for family holidays. Clean and friendly service, close to the beach and restaurants.
Stayed 14 nights in Dec 2023
Verified

8/10 Good

Nirupa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the stay and cleanliness
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Quinton

Liked: Cleanliness, amenities, property conditions & facilities
Loved my experience here. All the pools are amazing with a great view. The staff was very friendly and greet you with Tea upon arrival. They also upgraded my room for free to accommodate my extra guest. There are shops and places to eat within walking distance. It’s also close to one of the beach clubs in Phuket if you enjoy beach clubs and a little night life. Very very clean, no problems with hot water, and they bring you new towels daily. The food was okay, was not too excited for the food but overall a great experience and I’m glad I chose this hotel.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Thibaut

Liked: Amenities
Really great place! The staff couldn't find our reservation at first but reacted quickly and graciously upgraded to one of their villa. We had an amazing stay !
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort

Paradise

This place was amazing ..like one of the best hotelsI have been . The staff was super friendly and Run was extremely helpful and attentive to our needs of luggage and transportation...the breakfast was also great with variety of fruits and dishes..
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property overlooking the bays

Lovely clean property. Great staff, facilities and restaurants. A 10 minute walk from the main beaches. I would suggest hiring a scooter from one of the local hire shops to get around with ease, there is ample free parking at the hotel.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Racheal

Liked: Amenities
Staff was great. They upgraded my room which was very nice of them. Free water daily what more can you really ask for
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The food was very good and we got an amazing room upgrade! Thank you very much for this!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Yan

We will definitely come back again.

Mida Grand is a very luxurious and practical 5 star hotel. Our room was very spacious and feels like home. Mo at the front desk was very friendly and helpful, and made our stay extra pleasant. We will definitely come back again.
Stayed 5 nights in Feb 2025
Verified

6/10 Okay

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds are kept tidy, decent buffet breakfast. Prices for restaurants are pretty good, staff are friendly and polite. Location too far from beach and far away from everything which makes taxis expensive. Great place to stay if you want to get away to peace and quiet.
Stayed 7 nights in Sep 2023
Verified

8/10 Good

glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort, can be a walk if you are staying in the back area, facilities are top notch, staff friendly and accomodating. Not that close to the beach.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!! Great upgrade! We are still talking about it to all our friends and family. The porter/driver named “Run” was fabulous! We wish we had been able to tip him on our last day but sadly, he was on a shuttle bus run. Fantastic pools, great cocktails!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival, we had been given a free upgrade to a 3 bed pool villa which was absolutely enormous and stunning! We had originally booked a deluxe sea view with plunge pool. We would definitely recommend the villa if you were travelling with family but without meaning to sound ungrateful, it was a bit big for just the 2 of us! The hotel was in walkable distance to Surin beach/shops/restaurants with handy fruit sellers nearby and we noticed a free shuttle service both to the beach and Phuket town although we didn’t use it. The staff were super helpful and breakfast was great!
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Maria

Liked: Property conditions & facilities
Disliked: Staff & service
If you are Handicap please don't stay in this hotel, is a long walk in a hill and the shuttle bus never pick you up from the entry to the hotel rooms, because they don't have enough stuff. Stuff are very friendly but they can't take care of everything. The Properly are really nice and safe.
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Nita

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall we enjoyed our stay for a family reunion. The pools were great, room spacious and comfortable and breakfast good. However staff were uncommunicative, not responding to any emails prior to our stay when we wanted to organise transfers from the airport. The area wasn’t particularly convenient and dining options fairly limited- one onsite restaurant which also delivered room service. The room would have been better if some practical details were considered- there were no power points in the kitchen and we had to plug the coffee machine into a socket in the bathroom! Although we had a suite with a kitchen there were no cooking implements and nothing to wash up which would have been handy with our small children.
Stayed 9 nights in Apr 2024
Verified

4/10 Poor

subhasi

Liked: Amenities
Disliked: Cleanliness, staff & service
Newly built hotel but not kept in a good condition. Access to our room was to go through kids plays room, which smelled so bad that we had to held our breath to walk. We had to walk through the strairs, then took elevator to our room. Our plunge pool was very dirty though I paid for it I couldn’t use it. Language barrier hard to explain things to the receptionist. When we end the hotel front desk it smelled like weed. Food was very good, great selection of menus.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Late July booking

Absolutely wonderful stay at this five star resort. Though I went for pleasure, I had to do a fair amount of work in my room. The two air conditioners were much appreciated as well as the daily turnover service. The wi-fi was fast and Netflix never lagged. The rooms are quiet and the private balcony with pool allowed me frequent breaks. Room seevice menu is extensive and available until 10pm, so I was able to explore both local and western options. The cocktails are strong and delicious and the staff is great with customer service both in person and on the phone. There is also a Starbucks on the property and no need to leave the resort at all if you are looking for a chill and relaxed vacation. 10/10 would stay there again. (App will not allow me to add photos, but trust all photos uploaded by the resort are a great representation of the rooms and grounds.)
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort

Not 5 Star, but not as bad as we thought!

Despite the initial disappointment (reception area is not welcoming at all), we had a lovely time at the hotel with a super room upgrade for our anniversary and beautiful flower /towel display on the bed (thank you). The hotel is huge, with numerous buildings set on steep hills. Each has its own pool on the roof, some smaller than others. We were in building 7, which I think was the best. The hotel itself requires a lot of maintenance, which is clearly visible, the rooms could also do with a refresh and attention to detail is not great, but for the price, we didn't really expect a perfect 5-star hotel, so we looked past that. The breakfast was not so good, but supper at the Pool bar was delicious. The hotel is predominantly Russian, take from that what you will! The staff were all very helpful and hardworking, and we didn't have any problems communicating with them. They definitely spoke better English than we spoke Thai!
Stayed 5 nights in Mar 2025
Verified

4/10 Poor

Abraham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a stain on the bed pillow. On the second night they moved that pillow to the floor, instead of replacing it. There was a long hair stuck to the baseboard. The kitchenette had spaces for appliances, but the appliances were missing. There was no hot-tub near the pool, and the room did not have a tub. The hallways are cavernous and the walls thin. I heard the music from the hallway all the time. At night I heard the coughing from next doors. The check-out took 10 minutes. Not sure why. On the positive, the breakfast omelette was delicious. The room had a great view and the air conditioning was comfortable.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Tiia

Liked: Cleanliness, amenities
Nice hotel, but unfortunately not worth 5 star rating. Staff overall wasent helpful and polite despite couple stars among them. You extect to jave 5 star service while in 5 star hotel, but no. Room was spacious and ok clean, but when in 5star hotel I would expect more. The balcony pool hasn't got cleaned properly because it was slimy when water has filled in thub. Thub itself couldn't keep water in , so it leaked all the time. Need to fill the thub all the time. We told the housekeeper about the thub but no one came and look to fix it. Breakfast was ok. I would like to have a gluten-free bread available, they only got gf muffins.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Lyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Rook pool was a great place to see the sunset every night. The cat on property is cute and the lizards. The restaurant on property was great.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo Travel! Hotel was amazing!! Large beautiful property.
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Noshin

Disliked: Cleanliness, staff & service, property conditions & facilities
Its a 3 star hotel. The staff arent friendly, the hallways are dirty. Very few amenities. Not great
Stayed 3 nights in Apr 2026