Search Hotels in Petronila, Robstown

"Everything was great other than the customer service. Our first room had a dead breaker for the fridge and microwave. I let the lady running the front know about it and she said she would let maintenance know about it. Wake up to leave for the day and speak to the gentlemen who is on shift, he informs me maintenance wouldn’t be back for a few days and the lady should’ve known that and moved our room. He went ahead and changed our room and apologized profusely since we had already settled into the room. Next problem was the juice machine was left neglected, overflowing drip tray, empty orange juice, empty apple juice, etc. Breakfast was lacking, many people turned right back around to their rooms due to the lacking ability to refill sausage and potatoes. "

"The hotel itself was okay. The Service was very poor. They had a post-it note in their “marketplace” that had hand-written cash only. I didn’t have cash and needed a couple waters for the room. I ask if it’s possible to charge to the card they have on file. Front desk tells me “sorry but it’s cash only”. I asked why. They said it was because they had problems with guest in the past. I asked what kind of problem. They said they didn’t know, it was before they started there. So I had to leave to go buy a couple bottles of water. Later, I call down and ask if they can bring bedding and pillows for the sofa bed. They said, “you can come down and get it.” Little rude, but I figure they must only have one person or be busy. When I get down they have two workers at the desk and no guest. I ask for the bedding and 5 minutes later they return. The next morning we are woken up by housekeeping knocking at 9am. Tell them we are still there and we go back to sleep. Knocks again at 9:30 wake us up. So I call down and ask what time is check out. They say noon. So I asked if they can tell housekeeping to stop waking us. They told me “No, but you can put out your do not disturb sign”. We didn’t have one in the room. I’ll never come back here. "

"Awesome staff!"

"Front office are professional and friendly. Room is clean. Swimming pool is indoor, cool water, the chlorine burns eyes, very small for the amount of people that is allowed. Not supervised by staff so kids/teenagers all ages were diving in a 3-5ft pool(unsafe for little ones). I would still give it 5star for everything else. There is a Bar until 10pm. And you can order breakfast to dinner. I would book here again. "

"Great staff, not very clean and three trucks were broken into overnight so be aware! "

"Sink was clogged, didn't make a big deal because it was only one-night stay. Breakfast was limited. "

"Biggest problem was the noise outside late at night. Had people speeding and blaring music. It was still a distraction in the tenth floor. "

"The lady checking me out was rude and had a bad attitude! She tried to blame me for giving her the wrong room number when irs her job as well to double check and verify ID and make sure to check any body claiming to be the person checking out information!"

"Front desk very helpful, we were a late check in & they saved us cookies "