"We arrived on location 2 hours prior to check in from à long 5 hour drive. Our driver told us there were many traffic jams along the way so we were not sure about ETA. Upon arriving at the hotel, we were asked to wait in the lobby only to be told our room was not available as they had a group of people that would only come back in the evening so we were redirected to another - unsuitable- hotel for our specific needs. The hotel manager told us they they had already issued the refund for our stay...
"A beautifully maintained hotel in hills of Kandy overlooking the lake and town. Great Srilankan food and the rooms are fantastic. Thank you to all staff. I will return"
"Great staff. So friendly. So welcoming. Room service was excellent. The staff were highly attentive.
Food was generally very good.
Location was great.
Only issue being gym and facilities being old and a bit unloved.
Other than that. Great"