The front desk staff was friendly. The fans in the pool atrium were so loud it was not enjoyable to sit by the pool. The pool opens at 10am and closes at 10pm which was inconvenient. There should be quiet times from 8am-10am and 10pm-11pm so that you can still use the pool. I understand that the rooms are all around the pool but that fan is so loud that it would drown out any noise and the quiet times would just make the experience more enjoyable, especially with kids. When they came to close the pool the security guard just whipped through and told everyone to get into their rooms, and the rooms are small so it was hard to visit in there, being part of a big group all staying together. The hotel is dated, Denny's is overpriced and poor food quality. I usually never write reviews, but I would not stay here again, it was medocre and we have better quality in Penticton for the same price