"We are in our 80s and the room we had reserved, with the larger King size bed, was on the second floor. There are no elevators so we ended up requesting a room on the first floor, which had a smaller bed. Not in any way a deal breaker, but it would have been nice if we had been offered a credit for the difference in cost.
In all other respects, it was really nice. The second time we have stayed there. We often go to Palo Alto and this is easily the best value. We will definitely be back."