โรงแรมและที่พักในปาโลอัลโต

"Check out is 11am I was packing my things so i was late for abt 40 mins after 11am and then they asked for 20$ for being late. The staff are awful. 😑"

"The body wash/shampoo and conditioner were not great, otherwise I would have given 5 stars"

"Loved this hotel. Everyone was extremely nice. It truly has a vacation vibe to it."

"There was mold in the fridge. When they changed our mini fridge there was still mold in the new one. Housekeeping threw away our souvenirs that were in paper bags on the floor even when we told them we did not want cleaning. We contacted front desk on the day of our check-out and have yet to hear about our missing stuff. No compensation was given and they said they would call back, but never did. The hotel phone number does not even work. One of the worst hotel experiences I’ve ever had."

"The staff was super rude, avoid this place if you can."

"Room clean and the staff friendly, no free breakfast but they had coffee , juice, and fruit for free."

"Generally clean and well maintained. The room I had was a bit overdone considering that "Zen" is the name of the hotel/motel. Basically a good place, not complaints."

"Overall, the property meet our expectations, as well had stayed here in the past. However, a recent Corporate makeover of the rooms left me unable to work at the desk in the room. A 'new and improved' desk lamp is only about 10" tall and the light just shines down on the base,. You simply can not read any documents, etc.! I complained to the front deck and they put a big pole lamp at the end of the desk. Much better, I also received a nice note about my inconvenience. I hope that enough...

"The rooms were very clean."

"Stayed for two nights were the staff was always helpful and was provided daily with water bottles. Clean room and comfortable. Only wish the restaurant delivered to room the food."

"Great all around!"

"Very clean room…comfy bed..great for a couples kids free getaway…"

"Location great and good quality. Some rooms are a bit noisy."

"Room was immaculate. All items provided was exactly what is needed. Staff was extremely helpful, kind and respectful. Entire hotel is extremely clean, neat and all in order."

"The staff is amazing and the rooms are immaculate!"

"could have used the dinner/hot tub to be open later. Was not told about the options in the pantry next to the desk, saw in the morning upon leaving that having a sandwich was an option or a salad. Would have been nice after a long day of driving/sightseeing"

"It was a beautiful hotel . You need a car as it was not walking distance but was very well maintained with nice pool . We were there for wedding and was great"

"Everything was 5 stars"

"Coffee pot was missing. And we only had 1 roll of TP. There were 4 of us but only had 3 towels to start. Not to bash the hotel it was a pleasant stay overall. But just for the preparation of future, just had to comment."

"The room was clean. The hotel is at a very centric location near shops, entertainment and public transportation."