4/10 แย่
Annette, Abbotsford
13 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
There wasn’t an option for 2 1/2 stars. But that is what I would give this hotel. The positives: great service by the front desk, both check-in and check-out, the comfortable king size bed, and nice linens, the complementary margaritas, their beautiful pool and nice hot tubs, the food/ service at El Hefe. The negatives: the disgusting old stained purple carpet in the hallways and hotel room. Did not want my bare feet to touch them. The furniture in the room was outdated. The table tops were a weird, faux raw-hide, that was stained and gross looking. My bedside lamps were stained and difficult to turn on. They look to be 20 years old. The TV was unplugged and I had to fight with the cords to fix it. I did call front desk but was able to find the power cord before someone came to help I used Lysol wipes to wipe down hotel room as it all looked dirty, even if it wasn’t. Other negatives the pool lounge cushions, and day bed cushions looked 20 years old, faded & stained. I would not lay on them without a towel or the house coat they provide. Ruined the nice pool. Another disappointment was ordering room service from El Hefe. They’re nachos are advertised $17 and when they were delivered, my bill was $34. I spoke to the front desk in the morning, and Randy was a gem and waved the hotel amenity fee. I explained, I don’t mind paying for something as long as it is clearly advertised. How do I known, I would’ve just gone to restaurant and ordered. And asked for takeout.
Annette
เข้าพัก 1 คืน, พฤศจิกายน 2025
