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Reviews of Duvernay Studios and Suites

2.5 out of 5
Duvernay Studios and Suites
92 De L'hotel-De-Ville Street, Gatineau, QC

Reviews

7.4

Good

Rating 10 - Excellent. 167 out of 653 reviews" "
Rating 8 - Good. 251 out of 653 reviews" "
Rating 6 - Okay. 120 out of 653 reviews" "
Rating 4 - Poor. 54 out of 653 reviews" "
Rating 2 - Terrible. 61 out of 653 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Farzaneh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to downtown by car. 8'drive.
Stayed 2 nights in May 2024

8/10 Good

NELSON

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simple, clean , reasonable price and friendly staff.
Stayed 3 nights in May 2024

2/10 Terrible

Stella

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nazif

Liked: Cleanliness, property conditions & facilities
The service was good and clean
Stayed 1 night in Apr 2024
Response from Nykol Ch.,Auditor on 14 May 2024
Thank you for staying with us and thank you for your review!

4/10 Poor

Abdulmalek Ammar

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The photos on the reservation site differs from the reality, first day I dealt with some spiders and cockroach. Kitchen pans are old and scratched
Stayed 3 nights in May 2024
Response from Nykol Ch. Auditor on 14 May 2024
We are sorry that you have experience these issues, reste assure problem has been rectified.

2/10 Terrible

Khaled

Business traveller
Disliked: Cleanliness, property conditions & facilities
The isolation between the rooms are terrible. I couldn't sleep for consecutive two days until my the other tenant turned the tv off after 3 am. The doors between the suites should not be there, or they should be sounds proofing.
Stayed 3 nights in May 2024
Response from Nykol Ch., Auditor on 10 May 2024
Dear guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank-you for staying with us ! We appreciate it and hope to see you in the near future.

10/10 Excellent

Ovie

Stayed 1 night in May 2024
Response from Nykol Ch., Auditor on 8 May 2024
Thank-you for staying with us!

2/10 Terrible

Hyun Woo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Nykol Ch., Auditor on 6 May 2024
Thank-you for staying with us! kind regards,

2/10 Terrible

Grace

Disliked: Cleanliness, property conditions & facilities
Bad scent as soon as you enter the room. The furniture is so old. Needs a major Reno. The door is hard to lock with a traditional key. Overall icky feeling. It’s a dump.
Stayed 1 night in Apr 2024
Response from Nykol Ch., AUditor on 3 May 2024
Thank-you for your comments.... I do not know what to say??? Your feedback is important to us, and we thank you for staying with us!

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly surprised, property surpassed my expectations. Thanks
Stayed 2 nights in Apr 2024
Response from Nykol Ch., Auditor on 3 May 2024
Thank you for staying with us! We appreciate your beautiful comments in regards of the property. We hope to see you in the near future when in Gatineau Quebec!Kind regards,

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Cheap 1 night stay. Only critique would be the room was really warm and we couldnt turn the heat off.
Stayed 1 night in Apr 2024
Response from Nykol Ch., Auditor on 23 Apr 2024
Thank-you for staying with us and for your comment.

8/10 Good

Mumtaz

Travelled with group
Liked: Property conditions & facilities
Very Clean and Quiet place to live in
Stayed 1 night in Apr 2024
Response from Nykol Ch., Auditor on 21 Apr 2024
Thank-you for your comments and thank-you for staying with us!

10/10 Excellent

katey

Liked: Cleanliness, property conditions & facilities
LOVE THE PLACE!
Stayed 1 night in Apr 2024
Response from Nykol Ch., Auditor on 17 Apr 2024
Thank-you for staying with us!

10/10 Excellent

Kamalakar

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Close to venue
Stayed 2 nights in Apr 2024
Response from Nykol Ch., Auditor on 17 Apr 2024
Thank you for staying with us!

8/10 Good

Allan

Liked: Cleanliness, property conditions & facilities
The rooms are huge, quite well appointed. The thai restaurant round the corner was outstanding.
Stayed 1 night in Apr 2024
Response from Nykol Ch., Auditor on 13 Apr 2024
Thank you for staying with us!

10/10 Excellent

Rolly

Stayed 2 nights in Apr 2024
Response from Nykol Ch.,Auditor on 3 May 2024
Thank you for staying with us!

6/10 Okay

Joanne

Travelled with partner
Liked: Amenities
The nearby Bar was very loud at night. One night until 3:00am
Stayed 5 nights in Mar 2024
Response from Nykol Ch., Auditor on 4 Apr 2024
We apreciate your feedback. thanks,

2/10 Terrible

Yuan Ji

Travelled with family
Disliked: Property conditions & facilities
There’s no hot water in the shower ! The reception is rube and refuses to communicate!
Stayed 1 night in Mar 2024
Response from Nykol Ch. Auditor on 18 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Gertie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was able to cook for myself, however I wish there was a stove instead of just 2burners. Overall, I was comfortable.
Stayed 3 nights in Mar 2024
Response from Nykol Ch., Auditor on 18 Mar 2024
Thank-you for staying with us!

8/10 Good

Reginald, Scarborough

Liked: Cleanliness, property conditions & facilities
All good
Stayed 3 nights in Feb 2024
Response from Team Duvernay on 11 Mar 2024
Thank you for staying with us, we appreciate your business and hope to see you in the near future.

10/10 Excellent

Rowelyn

Stayed 7 nights in Feb 2024
Response from Nykol Ch., Auditor on 25 Mar 2024
Thank-you for staying with us!

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nykol Ch., Auditeure on 1 Mar 2024
Merci de passer votre séjour chez nous!

10/10 Excellent

Lara, Fredericton

Stayed 1 night in Sep 2023
Response from Nykol Ch., vérificatrice on 21 Mar 2024
Merci de passer votre séjour chez nous! Thank-you for staying with us!

8/10 Good

Denis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nykol Ch., Vérification on 23 Feb 2024
Merci de séjourner chez nous!

10/10 Excellent

tuo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good. AC is not good. I feel a little bite cold.
Stayed 1 night in Feb 2024
Response from Nykol on 20 Feb 2024
Thank you for staying with us!

6/10 Okay

Yuri

Stayed 3 nights in Feb 2024
Response from Nykol on 20 Feb 2024
Thank you for staying with us!

8/10 Good

Jean

Stayed 2 nights in Feb 2024
Response from Nykol on 20 Feb 2024
Thank you for staying with us!

10/10 Excellent

Andy

Stayed 2 nights in Feb 2024
Response from Nykol on 21 Mar 2024
Thank-you for staying with us!

8/10 Good

Raphael

Travelled with group
Disliked: Cleanliness
Ok coat benefit.
For the price it was ok. The bathroom was not super clean as well the room. The bed was too soft but the major problem is that the hotel is beside a bar/club. There was a lot of music until late in the night.
Stayed 1 night in Feb 2024
Response from Nykol Ch., Auditor on 12 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Hamid

Stayed 1 night in Feb 2024
Response from nykol on 21 Mar 2024
Merci de passer votre séjour chez nous! Thank-you for staying with us!

10/10 Excellent

Takfarines

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Nykol Ch., Auditor on 9 Feb 2024
Thank-you for staying with us!

10/10 Excellent

tuo

Liked: Cleanliness, property conditions & facilities
Everything is OK.
Stayed 1 night in Feb 2024
Response from Nykol Ch., Auditor on 9 Feb 2024
Thank-you for staying with us!

2/10 Terrible

Karan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nykol Ch., Auditor on 9 Feb 2024
Thank-you for staying with us!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, amenities
Very good studio suits ,all inclusive with kitchen appliances. Unfortunately the mattress was too soft,not convenient for the body. They need to change the pillows and mattress in the hotel.
Stayed 2 nights in Feb 2024
Response from Nykol Ch., Audit on 5 Feb 2024
Thank-you for staying with us!

10/10 Excellent

Miiro

Liked: Cleanliness, property conditions & facilities
Very nice, spacious, and comfortable suit for such a cheap price
Stayed 1 night in Feb 2024
Response from Nykol Ch., Auditor on 5 Feb 2024
Thank-you for staying with us!

10/10 Excellent

Roman

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nykol on 5 Feb 2024
Thank-you for staying with us!

2/10 Terrible

Anshul

Travelled with family, Business traveller
I tried contacting the property but there was no one to help or answer my questions.
Stayed 1 night in Jan 2024
Response from Nykol CH., Auditor on 5 Feb 2024
Sorry we missed being able to help you.Thank-you for staying with us!

10/10 Excellent

Prabhjot

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nykol on 29 Jan 2024
Thank-you for staying with us!

10/10 Excellent

Umanshi

Stayed 1 night in Jan 2024
Response from Nykol, Auditor on 28 Jan 2024
Thank-you for staying with us

2/10 Terrible

riz

Stayed 1 night in Jan 2024
Response from Nykol CH, Auditor on 23 Jan 2024
Merci de rester chez nous!

2/10 Terrible

riz

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Nykol Ch., Auditor on 12 Jan 2024
Thank you for staying with us!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
they don't have 24/7 reception as is mentioned in the ad. The reception is located in another place (it's not fun when is cold and tired, that you need to go somewhere), and there are no instructions. I found that out when I arrived. Rather than that the place is comfy and clean.
Stayed 1 night in Dec 2023
Response from Nykol Ch., Auditor on 12 Jan 2024
Thank you for staying with us!

10/10 Excellent

Aurélien

Travelled with family
Liked: Cleanliness, room comfort
Le studio était bien grand, propre et correctement équipé. Personnel d'accueil super sympathique
Stayed 1 night in Dec 2023
Response from Nykol Ch., Vérificatrice on 12 Jan 2024
Merci d'avoir choisi Les Studios et Suites Duvernay!

6/10 Okay

David

Disliked: Cleanliness, amenities, property conditions & facilities
Good location. The rooms could use a refresh. The hallways need better cleaning.
Stayed 1 night in Nov 2023
Response from Nykol Ch., Auditor on 12 Jan 2024
Thank you for staying with us!

6/10 Okay

Malika

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and comfortable. A few issues: the blinds in our room didn’t fully close and so all the morning light would come in, wifi is very slow, no smart tv and the whole check in reception situation is not convenient. There is no reception at this location, you need to go to another hotel down the street to collect your key and return it there after the stay. But overall a decent place
Response from Nykol Ch., AUditor on 22 Dec 2023
Thank you for your review! We are very please for having you as our guest, thank-you for choosing to stay with us. W e hope to see you in the near future!Kind regards,

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Decent room, poor hospitality.
The room was clean and comfortable. The receptionist was rude and unhelpful. The back door from the parking was difficult to open using the key so we went to ask about it and he rudely said that no other guests had problems getting in and that we should keep trying. We ended up using the main door instead.
Stayed 2 nights in Dec 2023
Response from Nykol Ch., Auditor on 22 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Jagveer

Stayed 1 night in Dec 2023
Response from nyk on 19 Dec 2023
Thank you for staying with us!

10/10 Excellent

Genalyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from nyk on 19 Dec 2023
Thank you for staying with us!

10/10 Excellent

Yvonne

Stayed 1 night in Dec 2023
Response from nyk on 19 Dec 2023
Thank you for staying with us!

10/10 Excellent

Guillaume

Liked: Cleanliness, room comfort
Very good
Nice little place, cozy and confy. The location is very close to center hull bars and restaurants.
Stayed 1 night in Dec 2023
Response from nyk on 19 Dec 2023
Thank you for staying with us!