My recent stay at the Rosen Centre in Orlando was a tale of two experiences. The hotel's proximity to the Orange County Convention Center made it a hotspot for events like the cheerleading competition and volleyball tournament, drawing a massive crowd of over 70,000 guests. However, this surge in visitors seemed to catch the hotel unprepared in terms of staffing when they regularly host such events.
The hotel's exceptional facility design and amenities were overshadowed by the lack of sufficient staff during this busy weekend. With thousands of guests congregating in the lobby, restaurant, and pool area, it was evident that the limited workforce strained to keep up. The situation was most glaring at the only area for ordering food and drinks poolside on Saturday afternoon, manned by what appeared to be just two bartenders, resulting in frustratingly long wait times exceeding 45 minutes.
Despite this setback, I must commend the Rosen Centre for its commitment to cleanliness, especially evident in the thorough daily room cleaning—a detail not to be overlooked, especially in the current post-COVID era.
In conclusion, while I recommend the Rosen Centre for its excellent amenities and overall quality, I fervently hope that management addresses the staffing issue, particularly during peak event periods, to ensure a more seamless and enjoyable experience for all guests in the future.