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Reviews of Maingate Lakeside Resort

3 out of 5
Maingate Lakeside Resort
7769 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

4.0
Rating 10 - Excellent. 227 out of 2416 reviews" "
Rating 8 - Good. 166 out of 2416 reviews" "
Rating 6 - Okay. 260 out of 2416 reviews" "
Rating 4 - Poor. 389 out of 2416 reviews" "
Rating 2 - Terrible. 1374 out of 2416 reviews" "

3.8/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Luis, Orange

Disliked: Cleanliness, property conditions & facilities
I had to sleep the first night in my car, system was down. Horrible experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose, Palmetto Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Manager on 3 May 2024
Hi Jose,Thank you very much for taking the time to share your thoughts with us. We strive to provide clean and enjoyable accommodations for our guests, and it is lovely to know that you found that to be the case. We wish you well, and we hope to see you again soon!

8/10 Good

Kyle Edward Charles

Liked: Cleanliness, staff & service, amenities
They definitely needed to do some maintenance and upkeep on some of the rooms and property.
Stayed 4 nights in Mar 2024
Response from Mgr on 3 May 2024
Hello, Kyle- thank you for your valued feedback! We thank you for staying with us and will address your comments with the appropriate persons.

2/10 Terrible

Louis

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
No good
Stayed 2 nights in Apr 2024
Response from Mgr on 3 May 2024
Hello, Louis- Thank you for your valued feedback. I’m sorry to hear that your stay was not good. We will look to improve upon the accommodation you were given

6/10 Okay

Angel

Stayed 1 night in Apr 2024
Response from Mgr on 3 May 2024
Hello, Angel- thank you for your valued feedback and for being our guest!

2/10 Terrible

Carlos

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk ladies are the only good thing in this place. We arrived on a Friday night and there was only one front desk associate, we waited in line for about 20 mins. In that time, my wife went to the restroom and there was toilet paper everywhere on the floor, smelled bad and it looked like nobody had cleaned it that day. The lobby smelled weird, the automatic sliding door didn’t work, the fire alarm had a sign that literally said “out of service, in case of fire call 911”. At the time of check in, we were told that the tiki bar was permanently closed. After check in, we went to our room and we found the mini fridge opened, with a towel inside, with old mold built up and an unbearable smell that can be smelled outside the room. We went back to the front desk, had to make another 20 minute line until another kind front desk agent (or maybe supervisor?) came to help. She kindly moved us to another room but on our way there, we saw the ice machine completely dismantled. It looked like a transformer trying to assemble itself into an ice machine and was stuck in the middle of it. The floors were nasty, trash everywhere and we even saw something that looked like someone threw up and it wasn’t cleaned so it stood there until it dried off. This new room also smelled weird, we tried to convince ourselves to stay, but we decided to leave. We got our deposit and hotel fee back but nobody knew how to reimburse what we paid for the room, so we lost that money.
Stayed 2 nights in Apr 2024
Response from Mgr on 3 May 2024
Hello, Carlos- thank you for your valued feedback. I am sorry to hear that this was your experience. Please know that we will address your comments with the appropriate departments

2/10 Terrible

Johanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities need upgrade and cleaning.
Stayed 2 nights in Apr 2024
Response from Mgr on 3 May 2024
Hello, Johanna- thank you for your valued feedback! We have addressed your comments with the department heads. Thank you for staying with us.

2/10 Terrible

Alvaro

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room stinks, there was a hole on the bottom of the wall, with a visible water damage and MOLD, we hardly slept. Even the bedsheets had the same smell. I would never go back there
Stayed 2 nights in Apr 2024
Response from Manager on 3 May 2024
Hi Alvaro,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

4/10 Poor

Carl

Wouldn’t stay here again
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Aline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I stayed at this property because I been there before and had no problems. When I saw it at a low price, I couldn’t believe it. I only stay night, and couldn’t believe how it changed for the worse. The room had a smell as you walked in. The carpet was dirty and it was torn in spots. The TV screen was slightly broken because you can see the dark line after you turn it on. Lastly, the property has rottens. I brought in a loaf of bread and by the morning, you can see the plastic wrap was ripped and the some of bread was eaten. If I stayed more than one night, I would have left and asked for a refund. Very disappointed on the condition of the property.
Stayed 1 night in Apr 2024
Response from Manager on 3 May 2024
Hi Aline,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service in the future.

2/10 Terrible

Carl

Travelled with family and small children
Disliked: Property conditions & facilities
First room I was given was filthy and didn’t have any sheets on the bed or linens. I booked a king room but was not given one
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hi Carl-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stood in line to check in for 90 minutes. I refused the first room because the beds weren’t made. I refused the second room because the sheets were stained and there were approximately 1000 bugs in the bathroom. I refused room number three because the sheets and carpet were dirty. I’m and I refused to sleep in the fourth room they offered me because it was 90 degrees and smelled like febreeze. The staff is rude as well.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hi Julie-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for cheap people like me
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hi Jonathan- Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

6/10 Okay

samantha

Travelled with group
Disliked: Amenities
It was an ok experience but we put a $50 deposit down and unfortunately even over a week after checking out have still not received it back. I have tried calling at least 10 times in the past 2 days and no one answers
Stayed 7 nights in Apr 2024
Response from Emily, FOM on 26 Apr 2024
Hi Samantha-Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had due to your deposit not reaching your account yet, I have double checked and it looks like it was sent back to your financial institution, please reach out to them as it is in their discretion when it will be availale to you. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel misrepresents rates online. Snuck in fees without telling me and I only knew when I checked my online account. Onsite manager refuses to return calls or email. Another manager promised to follow up and never did. Third manager responded and refuses to remove unauthorized, deceptive fees or to accept responsibility for employee miscommunication. Rooms are filthy, phones don’t work, ice machines don’t work, no housekeeping yet they add on additional fees. Front desk staff rude. Reserved King bed and the air in the room was broken, asked to be moved and was given room with twin beds, says no kings available. They said they “upgraded me” because of no other kings. Upgrade? King to twin? Horrible experience and management is clearly inexperienced and uncaring about the customers, only want to collect as much as they can with no regard to their horrible facilities and untrained staff.
Stayed 3 nights in Apr 2024
Response from Manager on 28 Apr 2024
Thanks for your feedback

4/10 Poor

Gary

Travelled with partner
Disliked: Amenities
The room was ok but the resort needed a lot of work and update the price was a little high for what the resort offered out side of our room we could see a swimming pool that had a green bottom lot of work needed in the rooms sheets were dirty and had holes in them all the staff were nice
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hi Gary-Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

6/10 Okay

Darek

Liked: Staff & service
Disliked: Property conditions & facilities
Room wast bad once you get in, property is terribly maintained and run down. Multiple units with doors kicked in and wide open. For the price, the room itself is not bad at all, just so long as you stay inside. The property is just a mess but for being so close to Orlando's main attractions it's hard to beat the price.
Stayed 1 night in Apr 2024
Response from Mgr on 25 Apr 2024
Hello, Darek- Thank you for your valued feedback. I am sorry to hear that this was your experience. Your comments will not go unnoticed as we are working very diligently on improvements.

2/10 Terrible

Jailene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon entering the room it smelled like it was a hotel for dogs. The couch was full of dog hair, the wallpaper was ripping off the walls, the bed sheets were covered in dark stains, and the AC unit emitted a bad smell. Terrible place to stay.
Stayed 1 night in Apr 2024
Response from Mgr on 25 Apr 2024
Hello, Jailene- Thank you for your valued feedback. I am sorry to hear about your stay. We will address your comments with the appropriate departments.

6/10 Okay

Mariely

Travelled with family
Pools need more attention “clean”. Roaches in the room, and stairs are dirty.
Stayed 3 nights in Apr 2024
Response from Mgr on 24 Apr 2024
Hello, Mariely- Thank you for your valued feedback. I am sorry to hear that your experience was less than exceptional. We will address your concerns with the appropriate departments.

2/10 Terrible

trevor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was discusting. Stains on the pillows and bed. Blunt roach and cigarette butts found on the floor. Dead bugs in the shower. Cockroaches outside our door. Do not reccomend.
Stayed 3 nights in Apr 2024
Response from Mgr on 24 Apr 2024
Hello, Trevor- Thank you for your valued feedback. I am sorry to hear about your stay with us. We will address your comments with the appropriate personnel.

2/10 Terrible

Adam

Travelled with partner
Disliked: Amenities, property conditions & facilities
The fact i we allocated a room with other people in it is a joke the property smells stale
Stayed 1 night in Apr 2024
Response from Mgr on 24 Apr 2024
Hello, Adam- Thank you for your valued feedback. I am sorry to hear about your experience. Hopefully we were able to rectify the situation.

2/10 Terrible

Adriel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very scary stay i did not rest i have never in my life felt so unsafe
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
Hi Adriel,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

2/10 Terrible

Sachette

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Smell was horrible. Bathroom gross.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hi Sachette,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 22 Apr 2024
Hi Michele,Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dump
Stayed 2 nights in Apr 2024
Response from Management on 19 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

steven

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
No towels for shower dirty bed sheets and dirty carpet
Stayed 5 nights in Apr 2024
Response from Management on 19 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Gibran

Disliked: Cleanliness, property conditions & facilities
Did not look like how it looked in pictures
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hi GilbranThank you for staying with us! We appreciate your feedback.

2/10 Terrible

Joel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty and outdated
Stayed 4 nights in Apr 2024
Response from Mgr on 16 Apr 2024
Hello, Joel- Thank you for your valued feedback. I’m very sorry to hear about your experience. We will address with the appropriate departments.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hi Mike- Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Hector

Disliked: Staff & service, amenities, property conditions & facilities
Horrible location! Very outdated! Rooms smell, lamps/some lights don’t work,hard to find the actual building/rooms. Pool shut down looks like a dirty pond! Would never stay here again!
Stayed 2 nights in Apr 2024
Response from Mgr on 9 Apr 2024
Hello, Hector- I am very sorry to hear about your experience. Thank you for your valued feedback. We will escalate your concerns to the appropriate persons.

10/10 Excellent

Allister

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff are wonderful and professional I’m alway sad when I have to leave . It’s very peaceful there
Stayed 2 nights in Apr 2024
Response from Mgr on 9 Apr 2024
Hello, Allister- thank you for your valued feedback. I am very happy to hear you enjoyed your stay and our staff’s service. Please come back and see us soon!

2/10 Terrible

Jean, Margate

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bedroom smells bad, A/C not working, long line to check in.
Stayed 2 nights in Apr 2024
Response from Manager on 7 Apr 2024
Hi Jean, We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 Terrible

Lily

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The service of the manager and front desk were amazing. However the room was disgusting. Not only was there crap all over the walls but there was broken furniture. There was stains all over the carpet, and when I stepped on the carpet without socks on it felt gross like it had never been vacuumed or cleaned with soap. The tv remote was missing the back piece that holds the batteries in place. There were stains on the curtains. The mirror in the bathroom area had stickers on it as well as the bed frame and bathroom door. The bathroom door was also coming off its hinges. The toilet had a huge poop stain near the seat. The shower/tub was alright but there wasn’t a shower curtain at all. There were no bed bugs on the bed but there’s definitely dust mites which means the bedding hasn’t been properly washed nor has the mattress. Going outside of our room, there definitely wasn’t a bar that we saw like advertised. The hot tub was nowhere to be found. The playground was missing a whole slide on one side. Concrete sidewalks were broken apart, and my boyfriend even tripped and almost fell because of it. Like I said the manager in the front desk, lady were both very sweet and nice and professional but the moment we got to our room, it was a disaster. Definitely not a resort in anyway and they for sure. Need to update their advertisement pictures because it looks nothing like the pictures at all. Good price tho! lol
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hi Lily,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 Terrible

Eduardo Adrian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were cockroaches and rat poop
Stayed 4 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hi Mr. Adrian,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 Terrible

Shakevya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches crawling around and hair was in the bath tub
Stayed 2 nights in Mar 2024
Response from Management on 3 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 3 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Alejandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the staff was amazing 10/10 but the hotel room itself was disgustingly dirty. The showerheads were horrible the carpet covered in unknown stains 0/10. the second we got out of the car near our room there was a man outside yelling and arguing at the top of his lungs on the phone and a few minutes later we were offered to buy narcotics. This place is not family friendly nor clean. 0/10
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hi Alejandra,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

6/10 Okay

Marsha

Travelled with family and small children
Liked: Staff & service, amenities
I like the area. There was a lot to do. Good restaurants and close to Old Town. Landscaping could use some work, especially all the weeds growing around the pool. The pool chairs were falling apart and the kiddie pool needed cleaned. However the staff was awesome! So friendly and helpful! And to me that definitely makes a difference!
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hi Marsha,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

6/10 Okay

Suzette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good
Response from Manager on 1 Apr 2024
Hi Suzette,Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

4/10 Poor

Reid

Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches and black mild in the hotel room. I have pictures of both roaches in the sink, bathroom, and under the tv. Chicken wing bones and cheetos laying on the ground in the fitness area Wednesday night, and still there Friday morning. Staff was nice enough, but severly understaffed when I was checking in and waited over 25 minutes at the desk.
Stayed 3 nights in Mar 2024
Response from Manager on 30 Mar 2024
Hi Reid,Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

10/10 Excellent

Suzette

Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

2/10 Terrible

Alfredo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest place ever. Roaches. There was I flushable feces already in the toilet when going in
Stayed 1 night in Mar 2024
Response from Mgr on 27 Mar 2024
Hello, Alfredo- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate personnel.

2/10 Terrible

Lisandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the hotel and it was so bad on top of that we got the the room and there was cockroaches and dead lizards it was so nasty
Stayed 2 nights in Mar 2024
Response from Mgr on 27 Mar 2024
Hello, Lisandra- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate departments.

8/10 Good

Larisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
beds and bathroom extremely clean. premises where some what clean. carlets are really dirty. but it was perfect for what i wanted ehich was just to sleep in.
Stayed 2 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you for your candid feedback. It was our pleasure to host you.

8/10 Good

karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was close by thats a plus
Stayed 3 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you for your candid feedback. It was our pleasure to host you.

10/10 Excellent

Monica

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your candid review. We are happy to have met and hopefully exceeded your expectations.

4/10 Poor

jorge

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hi Jorge-Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

8/10 Good

Reymen

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on 19 Mar 2024
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay.

2/10 Terrible

ROBERT

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The electric outlets were unsecured. The bathroom door couldn't close because the hinge was broken. The cable TV was meh. The furniture was beyond repair. The carpets smelled of god-knows-what. The door security swing latch was missing. I saw one of the housekeeping staff spit in the walkway. Check-in took over 45 mins. But the AC did work very well.
Stayed 7 nights in Mar 2024
Response from Manager on 19 Mar 2024
Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At first, the hotel facilities would have received 4 stars out of 5 for a 3 star hotel. It appears clean and a cute theme. Then I found out that the restaurant, pool side refreshments, and mini-golf were closed for a long time. It was a simple room but had no issues the first night. The next morning I killed 3 roaches. I learned the sink was plumbed wrong, the cold was hot and hot faucet was cold. The carpet was torn. Then after checking out, I went to use the lobby restroom and found both toilets were plugged, one of the with human waste. I realize the hotel can't control the people that use their bathrooms. Keep your luggage sealed if you stay here.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.