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"Staff was great. Local supermarket next to hotel made getting some food a breeze."

"Broken mattress, air conditioning not functioning"

"Didn’t receive the suite that was advertised. Complained and they moved us the next day to the right suite. Asked if we should book for rooftop outside seats in bar. They said no. When we went up we received indoor corner awful seats. Left and went to another place to eat and drink. Disappointed as the 4 day trip for a birthday/ football game. The cost for 4 nights $5,500. Not worth the money. Will never rtn."

"Great spacious room for our family of 4. Usually NYC rooms are tiny with no room to put your luggage or items in the bathroom. These rooms were meticulously planned out to maximize space in both the room and bathroom. The hotel was not only newly remodeled but one of the cleanest hotels we’ve ever stayed in. Conveniently located in/near Times Square, theatre district and tons of restaurants, bars and shopping. We’ll definitely stay here again."

"Great staff, great location and great amenities. Breakfast was great all the time we stayed. Thank you so much"

"Room was big and spacious Clean Clean linen Nice glasses to drink liquid from Great Customer Service Way better than the last hotel. I stayed at. I only stayed one night, but it was amazing. I enjoyed my stay."

"Good spot. Not far from timesquare. Nice staff. Wish they had more staff assisting in the morning at the Starbucks. There's no fridge in the standard room. That was incovient."

"Loud lobby. Dirty towel on the floor when I checked in. Run down. Nice staff."

"Wonderful hotel with very nice staff, easy check in and check out, clean, large room that lacked for nothing except a fridge. I love the location on the upper west side, near to the natural history museum and Central Park. Nice Matin offers nice meals throughout the day with a hotel discount. The price is half what the same room would be on the east side. They do not have valet parking but the parking lot they recommend gives a big discount if you are staying at the Lucerne. "

"Ubicación muy buena . Staff bueno"

"Convenient location "

"Children are not welcome."

"The location is excellent, and the staff was great!"

"Love the vibe of this hotel. Staff was great. Like the renovations they’ve made. They upgraded us to a larger room. Good location."

"Good"

"When I checked in they never told me they will change me 100 for early fee the room cleaning took my air pod . I had 2 one was missing."

"Window in bathroom opened up directly to neighbours, very limited space for storage. That said, fantastic location and very convenient facilities on-site like tea in the lobby."

"Verry friendly staff and great location."