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"There was a mix up at check in, where somebody else had been previously checked into our room ~ hence when we came to check in, no booking was in the system… the receptionists managed to get to the bottom of it, & resolve the issue as well as offering us a drinks voucher for the inconvenience. Was a small issue in the end, but the staff dealt with it really well "

"Words just can’t express how overwhelmingly happy we are with our stay with the Great Western Hotel, Taunton. The building itself is beautiful and lovingly kept, with every aesthetic detail exuding style and quality! Our room was lovely with stylish decor and little touches like a real cafetière, instead of instant coffee, made it feel more personal. Breakfast was high quality and again, personalised! The staff were more than happy to fully adjust the menu to meet our preferences and were just...

"clean tidy room"

"I really like the people that run it ...you can have a laugh and a joke and their professional. I love the quirky old fashioned styling but it's done in a modern way. The menu seemed basic but the quality of the food was fantastic everybody should try the prawns starter !!! Two dislikes Coffee machine in room too small difficult to use. The noise of extractor fans outside the windows was a constant drone but okay if you're used to noise and not from the quiet countryside. I'm definitely going...

"Excellent service and amazing views"

"I had a great stay. Staff friendly and helpful. Room modern and clean. "

"Reception area was very grand, room was perfect for our needs. Ideally located for our concert at the Phoenix. Bars and restaurants in easy walking distance and the station right across the road. "

"Good value for money"

"Accommodation all very good But dinner was 90 minutes wait from ordering to table delivery Very disappointed "

"The hotel was within walking distance of shops, pubs restaurants, train station etc...staff were all pleasant and helpful. Nice and clean."

"Excellent location. Really friendly staff. At a good price."

"Easy to find and had plenty of parking when I arrived. Communication for check in and check out was very good. The ensuite room was great - very clean, nice temperature, and very well-appointed. The lodge does not offer breakfast or dining but is just a 5 minute walk into the city centre. Overall it was great value - can highly recommend and would return. "

"Start for great not sure his name checked in but Rachel was equally helpful when I checked out"

"The inn is beautifully located on the seafront we had a lovely room overlooking the water. Room was very comfortable and the staff were cheerful and helpful. It was also handy to be able to just walk downstairs to the cosy pub for supper. Would definitely stay here again."