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"Room felt dirty"

"We had a great stay at this hotel in Novato. The room was spacious and had everything we needed to feel comfortable. Housekeeping came every other day, which worked perfectly for us and kept everything clean and tidy. The free breakfast was excellent, with plenty of options to choose from, and the staff was always nearby to refill items and make sure guests had everything they needed. Everyone we interacted with was friendly and helpful. If we come back to Novato, we will definitely stay here...

"Marin’s best kept secret"

"Drain flies in the family suite."

"Positive: room was clean. Negatives: pool not heated nor likely to be soon. Heater/AC on wall cheap, made huge noise, 50 db according to my phone. Turned on every 5 minutes. At least it drowned out noisy refrigerator. Lots of sketchy people hanging out in parking lot all day, drinking beer, smoking weed, playing loud rap music. Seems like some of them live there full time. Mattresses cheap quality, like sleeping on a bag of rocks. Usually Best Western facilities are fairly good, but not...

"Easy parking and close to stores. "

"This was just an average room in an expensive area. For the price you pay, you'd expect free car parking and breakfast, but no. They cater to people going to the Sonoma Racetrack, as RV's and trucks get free parking. The room was almost motel 6 quality. No slow close toilet lid, cracks in 5 of the tiles above the bathtub sealed with silicone and food particles between the wall and the nightstand. The "sofa sleeper"? That's a joke."

"Great staff"

"Good central position. Clean room and amenities. Staff welcoming and helpful. "

"clean room"

"Breakfast was good, clean."

"The hotel has a very convenient shuttle, and allows guests to store items in the hotel before check in. Service is solid, and the rooms are nice. My only real issue is that the coffee available is quite bad, and they could use better coffee equipment in the rooms."

"Parking on site, everyone is so friendly, love the location. A place we come to frequently."

"This is a wonderful place to stay in Napa. Staff is very friendly and accommodating, goes above and beyond. They accommodated my gluten sensitivity dietary restriction for breakfast. The hot breakfast is delicious.The outdoor area is quiet and large, with a nice hottub. Room was very quiet. We stayed during the week and was a great value for the money. Would stay here without hesitation if in Napa again."

"Todo estuvo perfecto es la mejor opción muy cerca de todo y el personal es de lo más atento vale mucho la pena vivir la experiencia "

"Felt safe close to restaurants and stores. Comfortable beds, but the walls were thin."

"The stay was nice. I love the late check out. "

"Clean. Friendly people. Close to everything. We were pleased."

"Great staff and a lovely stay!"

"Our room was immaculate, as were the entire grounds of the property. The Saloon Nextdoor is a locals spot, friendly and very well maintained. There is live music on Thursday evenings from 6-8pm. We will definitely stay there again. It’s a pretty, and affordable place to stay in the wine country. "