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"Perfect location! Loved being able to get coffee every morning! Very clean!"

"Excelente ubicación a una cuadra de time Square el comedor muy simple . Pero a 40 Mts está ubicado el Diner carnegie buena opción para comer desayuno y cena. La tienda junto al Hotel de conveniencia muy atentos amables y 24 hr suple las necesidades del hotel . "

"Great location with friendly staff. "

"Schone kamer, perfecte ligging "

"clean. great location "

"Rooms clean & comfortable. Friendly & helpful staff.. great location! "

"Good"

"Sauberes Zimmer, reichhaltiges Frühstück, zentrale Lage. Sehr zufrieden!"

"Brilliant location for shopping and Times Square. Great black out curtains and street wasn’t too noisy. I asked for a view which I got. Very clean with comfortable bed and lovely bathroom, including shower gel and shampoo etc. Really friendly helpful staff and a great coffee machine and water fill station. I was so pleased with everything, it made my first visit to New York a very positive one."

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Breakfast was not up to standards, too many carb options and eggs and omelets were basically cold and flavorless. Oatmeal was lumpy and dry Great waffle station "

"Great location great staff Toilet blocked soon after arrival We had a blocked toilet in 2019 too despite being fastidious about what went into it Also the room lock failed but it was fixed quickly Otherwise excellent place to stay"

"Top Lage, alles ok"

"Our suite was perfect, spacious separate sitting room & impeccably clean. We had the breakfast package, Le Matin is a WONDERFUL restaurant. So glad we opted in for breakfast, we had a delicious and leisurely start to our day. The immediate neighborhood is very nice, lots of families and quiet. The Lucerne team was kind and professional, we arranged airport transportation thru the doorman. Couldn't have asked for a better stay and experience. We will definitely be returning. "

"Rooms are dated. Fixtures were rusty and broken. Can't close bathroom door with the shower mat down. A/C malfunctioned leaving room either freezing or 87 degrees. Lobby needs a remodel to tear out the old bar which isn’t functional. Rooftop pool is tiny. Gym is small and outdated and was randomly closed. Ventilation system needs a thorough cleaning. Staff tried to be professional, but security burst into our room at 11:58pm to investigate a "noise complaint" that was my kid's white noise machine...

"Everything is good "

"Ok"