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"Clean and great staff. "

"The team working at Willows is superior under the expert leadership of Charles Chan!! Calm, clean natural environment that creates an instant relaxation for a stressed soul. Logan and Collin are 2 employees that make every visit and every person feel special. Barking Frog is a must for meals, especially breakfast. Joey makes perfect eggs and a meal becomes an event with Angie and Mo. THANK YOU to everyone!!!"

"Clean and beautiful hotel! "

"Great front desk staff, while in the middle of a disaster."

"You could not ask for a nicer quiet B&B and the hosts were amazing. You will be all by yourself as they only host one couple at a time. On Cottage Lake the facility is warm and friendly, and a little dated with the layout. It's private and breakfast is served at whatever time you want, and it's excellent! A very nice getaway that seems away from everything but only half hour-40 minutes or so from Seattle. "

"Our stay was incredible! This is one of our favorite experiences that we have had. The hotel is absolutely adorable, wonderful staff, great amenities, and just the most lovely weekend stay while we skied at Stevens Pass. We give 5 stars all around! Highly recommend! "

"Excellent experience! Pros: comfy, clean, professional and friendly staff. Lots of charging ports in the room. Breakfast is awesome; yogurt, pastries, waffles, whole fruit, biscuits and gravy, eggs, chicken sausage, cold cereal, toast, flavored coffee creamers and juice! So many options, I may have missed something. Cons: Bathtub wasn’t flat on the bottom so it was a little hard to stand and not fall. The hotel was at capacity full, it was very difficult to find parking in the dark and...

"The front desk, check-in clerk was excellent! Thank you, sir. "

"The hotel was quiet and we thoroughly enjoyed the pool and hot tub "

"The person who checked me in today was very sweet! Apologies, I forgot her name."

"I am writing to formally express my dissatisfaction regarding our recent experience at your hotel. The poor service was evident from the moment we arrived to complete the check-in process. Additionally, the extra charges were not disclosed at the time the reservation was made, which we consider a lack of transparency. Due to these circumstances, we felt compelled to cancel our stay and not proceed with the accommodation. This experience was both disappointing and inconvenient. We respectfully...

"Customer service needs attention. Walked in to book 2 rooms. The guy at the front desk was on phone for about10 minutes. I think his name is (Toni) Asked for room rates, rates were about 30$ more per room than online prices. Asked questions about pool timing and rooms. Very unpleasant to answer the questions. Paid my deposit for two rooms, one with the card and another room by tapping the same card. He said he shouldn’t technically be accepting that because I used 2 different methods with same...

"Perfect location to stay close to where we needed to be. The room was clean and the bed was comfy. The staff was very nice. We felt safe whenever we walked to from our car."

"Great area!"

"Good basic accommodation a short drive to Stevens Pass Ski Hill"

"Very little parking. Checked in late due to road closure delays. Room keys were oncounter but front desk woman was clearly not understanding her job. Had to continually remind her of who I was. Had to stand in cold outside at midnight waiting to check in. Room was filthy with hair clumps on clean towels on shelves. Dirty socks from previous guests on floors. Pretty shabby for $250 per night!!"

"If you lower your expectations then you’ll be ok. Room was clean. Plenty of parking. Price was good. On the other hand, the TV never worked and the toilet leaked. But, yeah, I’d stay there again. "