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"Clean good breakfast and very friendly helpful staff"

"Here’s your updated review with the new details included, still under 1500 characters: --- I was initially very anxious about this stay, as I haven’t traveled in years and this trip was especially meaningful. After a last-minute date change, I canceled most reservations but missed one and was charged a no-show fee. I contacted the hotel the same day, requesting a one-time exception to apply the charge to my upcoming stay. Over the next week, I called multiple times and was told a supervisor would follow up, but I never received a call. When I finally spoke to a supervisor the day before check-in, I was told the charge could not be applied. This lack of communication caused significant stress leading up to my trip. Thankfully, check-in was warm and welcoming, and checkout was smooth, though I was disappointed my situation wasn’t acknowledged. The room had several issues: the carpet was still wet upon arrival, leaving my socks soiled; the shower door was off track and nearly fell; and the Wi-Fi did not work during our stay despite being reset. There was no ice bucket, and toiletries were incomplete (no body wash). Breakfast was complimentary, with eggs, sausage, pastries, fruit, and cereal. The eggs sat in a bath of water, which was unappealing. I did enjoy the complimentary coffee each morning and night. The location was convenient, but overall, communication gaps and room conditions made the stay stressful and below expectations."

"The room was musty like someone had smoked in the room. Breakfast was great. Ended too early- 10:00would have been better with people travelling and dealing with time zones! Staff was helpful and very friendly 😎"

"Everyone at the front desk was exceptional. "

"Nice hotel. "

"The hotel was great - landed late and wanted to stay overnight before the 5-hr drive home. Room was spacious and clean. Breakfast is great as Embassy is famous for! Would stay again if flying in and out of Charleston. "

"Very clean room"

"Lovely room. Just feel the breakfast quality has declined over the years but greatly appreciate the complimentary water. And would appreciate a chest of drawers in room for people like us who have longer stays. But thank you for all you do!"

"Live try hotels. Always clean and live the noon check out"