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"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Facility is a bit dated, clean Staff needs more experience with computer systems and check in procedure "

"Clean and comfortable. Very nice breakfast."

"👍"

"I chose this property due to it being close to the airport. Funny thing, I never heard one plane flying. The first thing that I noticed when walking to our room was how dirty the hall rug was. We were in awe with the size of the room - it was big. We had a double queen size beds with a sofa in the room. The sofa was filthy that I had to put a sheet over the sofa before sleeping on it. There were 4 adults and due to my handicapping condition, I can not sleep in a bed. I sleep sitting up...

"Red Roof do better! This is right across from the new Bills stadium. Your building is run down, the beds need to be replaced and the rooms updated!"

"Room was very clean "

"My experience was a comfortable and relaxed environment."

"For the price, thus excellent. Very comparable to the Hampton Inn, Springhill Suites type places, but half the price. Hilton and Marriott need to reduce their prices and points to be competitive. I am Diamond Member and Platinum Member of each, but ut just isn't worth staying in those chains when you need to pay double the rate of a La Quinta."

"The room was picture worthy, the amenities were top shelf. The heated floors were awesome in a very cold spell. And Our concierge was just wonder full. See you soon"

"Front desk staff were very pleasant and friendly. The room was beautiful and impeccably clean. We enjoyed the breakfast very much. We enjoyed drinks and dinner and it was all fantastic!"

"Overall pleased with my stay !"

"I give Comfort Inn & Suites W. Seneca, NY 4 stars because of the customer care and service delivery. For me, the location was important because it was quiet with a mostly mature adult-type ambiance. The staff were very friendly and put a lot of care in handling my room accommodation needs when I arrived later in the evening. Each ask was met with a smile and in the affirmative which is rare in itself today. I would have liked to have seen more hot oatmeal or mixed fruit bowls for breakfast...

"Nice historic house with comfortable common rooms and a great location, close to downtown restaurants and a Walgreens open 24 hours. But my bedroom was so small I could not easily walk around, and the half-bathroom was also very small. Wes, the owner, welcomed me at check-in and has a warm personality. But breakfast was not offered, even though a Booking listing said breakfast was provided and the owner mentioned breakfast too. "

"Loved everything about the place, except the breakfast. While there was hot bagels and engliah muffins. I would expect a hot breakfast from such a nice fancy place. No scrambled eggs or pancakes or french toast or bacon. Still loved the stay!"

"There were ink stains on the bed and two beyond extremely thin pillows on each bed. One bed did not have a matching comforter and just looked dingy white (but it was clean). The AC unit had a broken panel but it worked and there was trash on the grounds outside my room. The staff were very friendly and personable. "