See all properties
Aparthotel

The Vale Niseko

4.0 star property
Slopeside fun with full-service spa and restaurant

Choose dates to view prices

Photo gallery for The Vale Niseko

Relax by the serene pool with breathtaking views of Mount Fuji.
Relax in style with a city view, comfortable seating, and a flat-screen TV.
Enjoy cooking in this well-equipped kitchen with an oven and stainless steel range hood.
Relax in a serene bathroom with a large bathtub and stunning mountain views.
Relax in this spacious living area with a dining table, comfortable seating, and a large window offering a mountain view.

Popular amenities

  • Pool
  • Parking available
  • Breakfast available
  • Spa
  • Outdoor space
  • Laundry
The current price is ฿9,189
฿11,387 total
4 Aug - 5 Aug

Room options

Check availability for these dates

Tonight

Aug 1 - Aug 2
Check availability for tonight Aug 1 - Aug 2

Tomorrow

Aug 2 - Aug 3
Check availability for tomorrow Aug 2 - Aug 3
Available filters for rooms
Showing 21 of 21 rooms

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

3 Bedroom Yotei Suite (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 152.1 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 6 Single Beds OR 3 King Beds

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite with Onsen + Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Kitchen
  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Single Beds OR 2 King Beds

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

1 Bedroom Suite with Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 83 sq m
  • 2 bedrooms
  • 1 bathroom
  • Resort view
  • Sleeps 6
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Studio (D)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (D)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Hotel Room (Lower Ground)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Hotel Room (Lower Ground)

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 31 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Single Bed OR 1 King Bed

View all photos for Superior Studio (A)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (A)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for 2 Bedroom Suite with Tatami Room

Fridge, microwave, coffee/tea maker, toaster

2 Bedroom Suite with Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 114 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Single Beds OR 2 King Beds

View all photos for Superior Hotel Room

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Hotel Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Single Bed OR 1 King Bed

View all photos for Superior Studio

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Studio (C)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (C)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite with Bunk Room (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 121 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 8
  • 2 Single Beds OR 2 King Beds

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

Resort view

3 Bedroom Suite with Onsen (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Kitchen
  • 114 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 8
  • 3 Single Beds OR 3 King Beds

View all photos for Superior Studio (B)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (B)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 86 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 4 Single Beds OR 2 King Beds

View all photos for 2 Bedroom Yotei Suite (A)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Yotei Suite (A)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Fridge
Dining table
Dishwasher
Flat-screen TV
  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 4 Single Beds OR 2 King Beds

View all photos for 2 Bedroom Yotei Suite

Flat-screen TV, DVD player

2 Bedroom Yotei Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 4 Single Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Onsen

Resort view

2 Bedroom Suite with Onsen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 114 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 Single Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite with Tatami Room (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 121 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 8
  • 2 Single Beds OR 2 King Beds

View all photos for 1 Bedroom Suite with Bunk Room

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

1 Bedroom Suite with Bunk Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 83 sq m
  • 2 bedrooms
  • 1 bathroom
  • Resort view
  • Sleeps 6
  • 2 Single Beds and 2 Single Bunk Beds OR 1 King Bed and 2 Single Bunk Beds

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Fridge, microwave, coffee/tea maker, toaster

1 Bedroom Suite with Murphy's bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Fridge
  • 76 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed OR 2 Single Beds and 1 Queen Murphy Bed

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Interior detail

3 Bedroom Yotei Panorama Penthouse Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private rooftop hot tub
Heating
Connecting rooms available
Kitchen
  • 2444 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 3 Single Beds OR 3 King Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
166-9 Yamada, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 1 min walk - 0.0 km
  • Niseko Takahashi Dairy Farm - 8 min drive - 6.5 km
  • Kutchancho Asahigaoka Ski Area - 11 min drive - 7.8 km
  • Niseko Annupuri Gondola - 14 min drive - 11.8 km
  • White Isle Niseko Snowmobile Park - 19 min drive - 16.1 km

Getting around

  • Kutchan Station - 12 min drive

Restaurants

  • ‪Wild Bill's - ‬4 min walk
  • ‪The Barn - ‬5 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬4 min walk
  • ‪Bang-Bang - ‬4 min walk
  • ‪% Arabica Niseko Hirafu188 - ‬3 min walk

About this property

The Vale Niseko

Slopeside fun with full-service spa and restaurant
With direct access to the slopes, The Vale Niseko makes guests feel at home with amenities such as a restaurant and a full-service spa. Each apartment has 3 bedrooms and offers free WiFi and a DVD player. Guests can appreciate conveniences, such as a fridge and a microwave, and other amenities include a coffee/tea maker and a flat-screen TV. Housekeeping is available once per stay.
The Vale Niseko offers 91 accommodations with DVD players and a safe. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries and hairdryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include ski-in/ski-out access and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor public bath. This service features separate men's and women's areas. The ryokan bathing area is open from 1:00 PM to 9:00 PM. There are hot springs open between 6:30 AM and 4:00 PM.

Languages

English, Japanese

Similar properties

Premium Room (Deluxe Family View) | 1 bedroom, in-room safe, soundproofing, free WiFi

Nikko Style Niseko HANAZONO

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
9.0 out of 10, Wonderful, 78 reviews
The price is ฿2,542
฿3,283 total
1 Sept - 2 Sept
Nikko Style Niseko HANAZONO

Property amenities

Ski

  • Downhill skiing nearby
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski shuttle nearby
  • Ski storage
  • Ski-in/ski-out access

Pool/Spa

  • Aromatherapy
  • Full-service spa
  • Hot spring
  • Hot springs open from 6:30 AM - 4:00 PM
  • Hot springs water temperature - 2 ºC
  • In-room massages
  • Private indoor onsen (mineral springs) in communal space
  • Public bath open from 1:00 PM - 9:00 PM
  • Public indoor bath (no minerals)
  • Reflexology
  • Seasonal outdoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 2 spaces per unit)
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Toaster

Dining

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,600 per person
  • A restaurant

Bedrooms

  • 3 bedrooms
  • Bedsheets provided
  • Extra futon (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping (once per stay)
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a rural location
  • In the mountains

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowmobiling
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 6 floors
  • 91 units
  • Built in 2008
  • Connecting units available
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional cot/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities will be closed during June, October, November and May:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 11400.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 2.00 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately JPY 2600 per person
  • Airport shuttle fee: JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: JPY 34500 (one-way)
  • Futon bed fee: JPY 11400 per night
  • Crib (infant bed) fee: JPY 11400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.
The indoor private bath fee is JPY 30,000.

We should mention

The seasonal pool will be open from 30 November to 13 April
Hot springs access available from 6:30 AM to 4:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

Does The Vale Niseko have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at The Vale Niseko?

As of 1 Aug 2025, prices found for a 1-night stay for 2 adults at The Vale Niseko on 4 Aug 2025 start from ฿9,189.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Vale Niseko pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Vale Niseko?

Self-parking is free at this property.

What time is check-in at The Vale Niseko?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Vale Niseko?

Checkout is at 10 AM.

Does The Vale Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 34500 per vehicle applies.

Where is The Vale Niseko located?

Located in the mountains, this slopeside Kutchan aparthotel offers ski-in/ski-out access within 2 miles (3 km) of Niseko Mountain Resort Grand Hirafu, Annupuri and Niseko-Shakotan-Otarukaigan Quasi-National Park. Noasc and Niseko Takahashi Dairy Farm are also within 3 miles (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Vale Niseko Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 11 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 10 out of 71 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Liam James Whitley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great onsen and ski-in/ski-out access.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kipling

Liked: Cleanliness, room comfort

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Stayed 2 nights in Mar 2025

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend

6/10 Okay

Ozge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024

8/10 Good

MINSANG

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Mar 2025

8/10 Good

Wa Wai David

Stayed 5 nights in Feb 2024

10/10 Excellent

eurak

Liked: Cleanliness, room comfort, communication
Stayed 7 nights in Feb 2024

10/10 Excellent

Hop Woon

Stayed 5 nights in Mar 2023

10/10 Excellent

AI

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jul 2022

10/10 Excellent

Junya

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 2 nights in May 2022

8/10 Good

RYOTA

Stayed 2 nights in Apr 2022

10/10 Excellent

Akio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 4 nights in Jan 2022

6/10 Okay

Yusuke

Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020

2/10 Terrible

HSIAO TUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020