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"The staff are simply amazing "

"Very spacious, the staff are beyond wonderful. Onsen at the end of the day is just a fantastic treat. Highly recommend!"

"Staff was phenomenal! Hot spring therapy was amazing and buffet dinner was excellent. The proximity to the mountains d ski services were perfect. I’m "

"From my suite and bathtub, I had a stunning mountain view. The room was beautiful, clean and comfortable. The staff were cordial and polite. Although, I do wish the staff showed more Japanese culture customer service toward information and concierge services. Being at a Ritz Carlton Reserve hotel, I think the sophistication and quality of the onsen, gym, spa and in-house skiwear boutique weren't up to par. Those areas felt like I was at a Marriott hotel instead of a Ritz Carlton Reserve."

"Beautiful view from the dining room"

"I normally do not get involved in reading my stays. The stay here was excellent accommodations were spotless and the staff bend over backwards to help at every turn. It’s a expensive location but well worth every penny."

"Great staff! Clean and accommodating! Great location walking distance to slopes and bus station! Convenient delicious breakfast! "

"Staff is amazing. Food was fantastic and fresh. Everywhere was clean. I added a 90 min massage and would do again. Onsen was beautiful and peaceful. I will be booking here again. "

"Nice modern rooms - great location - self check-in worked great. I had ski stuff shipped and staff was responsive by email to help with coordination. "