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"Spa and pools were premium. Staff is laways friendly and helpful. We stayed on the Ninth floor Club9 with an osen in the room. Most excellent!"

"This is our first experience at a Japanese style hotel, ryokan. The overall stay was excellent as expected. The menu in their buffet (all you can eat) looked good, though we could go over most of menu items, too many items. The ones we tasted were excellent. We liked the variety of desserts served. We must mention that staff services were excellent in every aspect."

"I loved the private onsen and the ryokan stay. The buffet was also excellent. The hotel provides yukata robes to wear while you’re walking around the hotel. We also had a great view of the suspension bridge from my room."

"This ryokan was one of the absolute highlights of our Japan trip. As a couple travelling with two young adult kids, it was the perfect place for all of us to slow down and recharge after Tokyo. The biggest highlight was the four private onsens — no reservations needed, yet there was always at least one (often even more) available. It made everything feel so relaxed and effortless. The ryokan itself is small, intimate, and incredibly well thought out, with beautiful attention to detail and high-quality touches like POLA amenities. If you want to experience a true traditional ryokan, this is it. There were hardly any foreigners, and the staff spoke very little English — but somehow we managed just fine, which made it feel even more authentic. The secluded setting adds to that peaceful, escape-from-it-all vibe. The food deserves a special mention — we stayed for two nights and every breakfast and dinner was completely different and absolutely exquisite. It really elevated the whole experience. We were initially concerned about having no bathroom in the room, but it turned out to be the best thing — it gave us more reason to keep going back to the onsen. Our kids loved it so much they’ve already made us promise to return on our next Japan trip. Highly recommend. ✨"

"Amazing, amazing experience! My family had such a wonderful time and we are planning to go back to visit. "

"The room was magnificent! It was huge with great view of the mountains! Heater worked wonderful! It was freezing outside so a good heater was super good for the night! It was a Japanese style room, tatami floors and beds AND they had extra beds to make it more comfy! Would stay here again!!! "

"The property required us to contact them in advance if arriving after 6 pm. We called several times and got no answer, left messages for the to call back (in Japanese) and received no return calls. Due to their remote location we had to book another hotel in Nikko to ensure we had a place to stay. The hotel refused to refund our money. Terrible customer service. We would recommend avoiding this property at all costs!"

"this hotel is very good ,very clean and staff are very kind and polite"