"Stayed at APA Hotel Niigata Furumachi and the experience was disappointing mainly because of the bed quality. The mattress was extremely soft and badly worn out, sinking deeply in the middle until it felt like we were touching the bottom of the bed frame. It was very uncomfortable and made it difficult to get proper rest.
When we requested to change rooms or a topper, a senior lady staff member informed us that all the beds in the hotel were the same, so no alternative solution was offered. While the location of the hotel is convenient and the room was generally clean, the poor mattress condition seriously affected our stay.
Would only recommend this hotel if you do not mind very soft and worn mattresses."
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