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Reviews of Embassy Suites by Hilton Niagara Falls Fallsview

3.5 out of 5
Embassy Suites by Hilton Niagara Falls Fallsview
6700 Fallsview Blvd, Niagara Falls, ON

Reviews

7.8

Good

Rating 10 - Excellent. 3627 out of 8470 reviews" "
Rating 8 - Good. 1999 out of 8470 reviews" "
Rating 6 - Okay. 1201 out of 8470 reviews" "
Rating 4 - Poor. 831 out of 8470 reviews" "
Rating 2 - Terrible. 812 out of 8470 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Milger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect view to see the amazing Niagara Falls.
Stayed 1 night in Apr 2024

10/10 Excellent

Vaibhav Pradip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location to view Niagara. Recommend to book fall view and try to get room above 25th floor to enjoy THE BEST view
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 2 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Troy was a little complicated the entire time he sounded irritated. Although I wanted to upgrade he told me to look up the nightly rates online myself. He did not explained where the breakfast buffet or pool were. Or which elevator to take. Otherwise facility is beautiful the other hotel staff from valet Sam to The Keg waiter named Omar was wonderful and super friendly. He explained the menu. For us and the kids it was a hit. Food is delish! I just wish some people who are miserable with themselves change jobs. Since this hotel has great staff. Thank you everyone who smiled and even went as far to say good morning! That always makes it a plus for me and my family!
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 1 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Manneli

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 2 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us, however, we'd love to hear what more we could do to increase your satisfaction with us in the future.

10/10 Excellent

magdalena

Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 2 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Mary-Kate

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The views from the windows were beautiful! We had a 'partial' view and it was spectacular. The view at breakfast was also stunning. The hot breakfast was delicious. The suite was nice as it had a separate bedroom. Housekeeping had forgotten to clean our fridge and there were open pop cans in the fridge when we arrived. This was rather gross, but staff did give me free drink tickets to make up for it, which I was excited about.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 1 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Nathaly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except that we spent 3 days there and there’s was no housekeeping.
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 2 May 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not bad. It is directly in front of Niagara Falls. The parking is $70 per night which I find a little expensive. There is no bath tub in the hotel but the shower size is decent.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 30 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 1 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us, however, we'd love to hear what more we could do to increase your satisfaction with us in the future.

6/10 Okay

Shabnam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was in the hotel for one night they didn’t serve the breakfast even though breakfast was included. They didn’t give us any coupons or any discount for that. There was no hot water and the air conditioner wasn’t working properly
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 1 May 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 1 May 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us, however, we'd love to hear what more we could do to increase your satisfaction with us in the future.

10/10 Excellent

Lodimer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to almost everything.
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Shawn, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older but is very well maintained. With a view of the falls, it is heard to go wrong. The staff, from the valets to the servers we never ran into a grumpy or unfriendly person. Just a pleasure to be around such great caring people.
Stayed 4 nights in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Hina Mazhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

6/10 Okay

Mariusz, Windsor

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
Bathroom in our room was not cleaned when we checked in. There was hair left in the bathtub and dried urine on the toilet seat. We told the front desk attendant he apologized and did not compensate us for this.
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 30 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Embassy Suites Fallsview Group on 30 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Levar

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 2 nights in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Tarra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Miriam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 30 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

6/10 Okay

Diria

Liked: Staff & service, property conditions & facilities
No room services
Stayed 3 nights in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except the hotess in the morning. Very convenientto the falls.
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Gaitree

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room was clean. What we didnt like was we were told we would get bottle water and didnt received any. Also, the elevator, there was 5 and waited over 20 minutes on the floor to go down.
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay to see the falls and walk around the town. Would come back again.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Ehsaan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the free upgrade to lake view, the pool and jacuzzi, and the gym alot. The room was clean and spacious. The buffet could have been more diverse though
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

2/10 Terrible

Andrew

The customer service was not help in the middle of the night when the heat And hot water went out. That happened early Wednesday afternoon. Thursday morning i woke up again to a freezing room and no hot water. It was very unpleasant for me my wife and 2 kids. We could not get any information from the front desk about the problem or when the heat and haot water would restored. We have no choice but to check out and leave. Our vacation was cut short and we regret staying at the hotel.
Stayed 4 nights in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

10/10 Excellent

Rohan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is located on the best location in Niagara and offers the best view of the falls.
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Veronica, Oakville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at 70.00 per day on property is excessive
Stayed 2 nights in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
We have three different options for parking; We offer on-site full valet parking for 100 plus taxes and fees per night, as well as on-site self-parking for 70 plus taxes and fees per night. The final option is our off-site self-parking, for 35 plus taxes and fees per night. The offsite lot is located about a 2-minute drive down the street and we provide a shuttle to bring you to and from the lot as needed. All our parking options allow full in and out privileges.

6/10 Okay

Babak

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 29 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The room was spacious, clean and it has a nice view of the falls! We had a very relaxing stay!
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

4/10 Poor

Jose de Jesus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The Keg restaurant was the only experience and place worth it. One of the people employees at the check in was kind of rude; same with the service room by phone; the red wine bottle was super expensive, really? And the person was like doing a big favour; wait,.. aren’t we clients?
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 28 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

8/10 Good

Keeley

Travelled with partner
The view from our room was fantastic and the room was small but comfortable. The only complaint was the broken vending machine and nowhere to get a snack after midnight. Vending machine stole my tokens and I got nothing.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 26 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us, however, we apologize for the inconvenience and will pass this information along to the proper channels.

10/10 Excellent

Bryan Jester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 27 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 27 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

2/10 Terrible

Shalea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty when I checked in, even after they came up to clean it it was still dirty. The average wait for an elevator was 20 mins and I was on the 22nd floor so with 3 kids stairs wasn’t an option. The line for breakfast was so long we never got to eat either day. The room was tiny, the beds were tiny and everything was old and cheap and falling apart. They also told me $665 at check in but ended up taking $1100 off my card and only refunding me half of my deposit. I will never stay there again. I typically stay at Marriott my mistake for giving this place a chance.
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 26 Apr 2024
We're sorry to hear you were unhappy - we appreciate your feedback and will forward it to the proper channels. Please do not hesitate to reach out to our guest assistance team if you'd like to discuss the matter further.

6/10 Okay

Paola

Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 26 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback.

2/10 Terrible

Timothy

Travelled with family
Disliked: Amenities, property conditions & facilities
No hot water for two days, no breakfast as described, pool was closed and nothing was said at check in.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 26 Apr 2024
We're sorry to hear you were unhappy - we appreciate your feedback and will forward it to the proper channels. Please do not hesitate to reach out to our guest assistance team if you'd like to discuss the matter further.

2/10 Terrible

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 26 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.

6/10 Okay

davinder

Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 26 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us, however, we'd love to hear what more we could do to increase your satisfaction with us in the future.

8/10 Good

Carl Lorenz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place especially our room. Because we have the full view of niagara Falls.
Stayed 1 night in Apr 2024
Response from embassy suites-fallsview on 25 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay- incredible view. Kids had a blast and the room was spacious and clean.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 24 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The hotel was clean and near everything we wanted to see.
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 23 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

4/10 Poor

Maggie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The housekeeping is terrible.. room was dirty! And when I asked for it to be cleaned the came and did the bare minimum and didn’t even vacuum the floors.. I had to call for blankets, toilet tissue, tissues, bath wash it was a horrible mess ! I did not enjoy my stay at all… the service was just sad.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 23 Apr 2024
We're sorry to hear you were unhappy - we appreciate your feedback and will forward it to the proper channels. Please do not hesitate to reach out to our guest assistance team if you'd like to discuss the matter further.

6/10 Okay

Courtney

Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 24 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback. We'd love to hear more about what we could do to increase your satisfaction with us in the future.

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good
Stayed 1 night in Apr 2024
Response from Embassy Suites Niagara Falls - Fallsview on 22 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

8/10 Good

Anthony

Stayed 3 nights in Mar 2024
Response from Embassy Suites on 23 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

AMADOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 22 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Jared

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 22 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Deepa

Very good view
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 22 Apr 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

6/10 Okay

rana

Travelled with family
Disliked: Staff & service, property conditions & facilities
The shower was plugged and water stayed in while you were showering. The building was old and price for the service in total was higher than it should be.
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Niagara Falls - Fallsview on 22 Apr 2024
Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback and will pass it along to the proper channels.