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Nha Trang Marriott Resort & Spa, Hon Tre Island

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Nha Trang Marriott Resort & Spa, Hon Tre Island

3 outdoor pools, open 6:00 AM to 7:00 PM, free pool cabanas
Creator video
3 outdoor pools, open 6:00 AM to 7:00 PM, free pool cabanas
Property amenity
Body treatments, aromatherapy, hot stone massages, body scrubs
Nha Trang Marriott Resort & Spa on Hon Tre Island offers a peaceful haven with a free breakfast buffet, three outdoor pools, and a spa with reflexology and massages. The staff consistently earns high praise from visitors.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Room service
The current price is ฿2,986
฿3,386 total
includes taxes & fees
24 Oct - 25 Oct

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony (Ocean View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Balcony (Ocean View)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Balcony (Ocean View)

Deluxe Room, 2 Single Beds, Non Smoking, Balcony (Ocean View) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking, Balcony (Ocean View)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Balcony (Garden View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, Balcony (Garden View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
Blackout curtains
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Balcony (Ocean View)

Executive Suite, 1 King Bed, Non Smoking, Balcony (Ocean View) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, Balcony (Ocean View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
Blackout curtains
  • 84 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Double Bed, Non Smoking, Garden View (Balcony)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room, 1 Double Bed, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony (Garden View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Balcony (Garden View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 4 Bedrooms, Non Smoking, Private Pool (Ocean View)

Villa, 4 Bedrooms, Non Smoking, Private Pool (Ocean View) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Villa, 4 Bedrooms, Non Smoking, Private Pool (Ocean View)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
  • 290 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 9
  • 4 Double Beds

View all photos for Villa, 3 Bedrooms, Non Smoking, Private Pool (Ocean View)

Villa, 3 Bedrooms, Non Smoking, Private Pool (Ocean View) | Living room | 43-inch flat-screen TV with cable channels, TV, ping pong

Villa, 3 Bedrooms, Non Smoking, Private Pool (Ocean View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
  • 220 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 3 Double Beds

View all photos for Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View)

Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View) | Living room | 43-inch flat-screen TV with cable channels, TV, ping pong

Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
  • 220 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking

Garden view

Villa, 2 Bedrooms, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
  • 190 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Balcony (Garden View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking, Balcony (Garden View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Day bed
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 4 Bedrooms, Non Smoking, Private Pool

Villa, 4 Bedrooms, Non Smoking, Private Pool | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Villa, 4 Bedrooms, Non Smoking, Private Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
  • 290 sq m
  • Sleeps 9
  • 4 Double Beds

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About the area

Located in Nha Trang, Nha Trang Marriott Resort & Spa, Hon Tre Island is in the entertainment district and on the beach. Truc Lam and Po Nagar Cham Towers are notable landmarks, and the area's natural beauty can be seen at Bai Dai Beach and Ninh Van Bay. Vinpearl Harbour and Vinpearl Cable Car Hon Tre Island Station are two other places to visit that come recommended.
Visit our Nha Trang travel guideOpens in a new window
View more Resorts in Nha TrangOpens in a new window
Map
Hon Tre Island, Nha Trang, Khanh Hoa

What's nearby

  • Nha Trang Beach - 1 min walk - 0.1 km
  • Vinpearl Beach - 4 min drive - 1.9 km
  • Vinpearl Cable Car Hon Tre Island Station - 4 min drive - 1.9 km
  • Nha Trang Port - 39 min drive - 5.6 km
  • Nha Trang Night Market - 43 min drive - 10.4 km

Restaurants

  • ‪KFC - ‬5 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Sands - ‬1 min walk
  • ‪Marina - ‬6 min drive
  • Quán Hải Sản Thanh Thúy

About this property

Nha Trang Marriott Resort & Spa, Hon Tre Island

Luxury family-friendly resort near Vinpearl Harbour
Located close to Truc Lam and Vinpearl Cable Car Hon Tre Island Station, Nha Trang Marriott Resort & Spa, Hon Tre Island provides a free breakfast buffet, an adjacent golf course and a poolside bar. Get out on the links at this resort and enjoy amenities such as a driving range, a golf clubhouse and golf caddies. Treat yourself to spa services, such as a massage, a facial or a manicure/pedicure. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Asian cuisine. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, along with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • A free theme park shuttle, bike hire and an electric car charging station
  • Babysitting (surcharge), a banquet hall and golf clubs on-site
Room features
All 829 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
More amenities include:
  • Children's dinnerware and free infant beds
  • Hypo-allergenic bedding, down duvets and day beds
  • Separate baths/showers, free toiletries and hairdryers
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and electric kettles

All-inclusive details

All-inclusive room rates at Nha Trang Marriott Resort & Spa, Hon Tre Island are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

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8.8 out of 10, Excellent, 896 reviews
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฿3,842 total
includes taxes & fees
24 Oct - 25 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Greatroom Lobby Lounge
  • GREENS
  • Mamma Mia Italian Cucina
  • SOLARE
  • WINDY

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Beach toys
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Living room
  • Playground
  • Pool toys
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (80 centimetre wide door)
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 12 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 15 2025 to October 30 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for VND 737100.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 270000 per person (one-way)
  • Airport shuttle fee per child: VND 270000 (one-way)
  • Rollaway bed fee: VND 737100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food is not permitted on the premises.

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Vinpearl Discovery 2 Nha Trang Hotel Nha Trang City
Vinpearl Discovery 2 Nha Trang Hotel
Vinpearl Discovery 2 Nha Trang Nha Trang City
Vinpearl Discovery 2 Nha Trang Hotel
Vinpearl Discovery 2 Hotel
Vinpearl Discovery 2
Hotel Vinpearl Discovery 2 Nha Trang Nha Trang
Nha Trang Vinpearl Discovery 2 Nha Trang Hotel
Hotel Vinpearl Discovery 2 Nha Trang
Vinpearl Discovery 2 Nha Trang Nha Trang
Vinpearl Discovery 2 Nha Trang

Frequently asked questions

Does Nha Trang Marriott Resort & Spa, Hon Tre Island have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM to 7:00 PM. One of the swimming pools will be unavailable from October 15 2025 until October 30 2025 (dates subject to change).

How much does it cost to stay at Nha Trang Marriott Resort & Spa, Hon Tre Island?

As of 23 Oct 2025, prices found for a 1-night stay for 2 adults at Nha Trang Marriott Resort & Spa, Hon Tre Island on 24 Oct 2025 start from ฿2,985.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nha Trang Marriott Resort & Spa, Hon Tre Island pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nha Trang Marriott Resort & Spa, Hon Tre Island?

Self-parking is free at this property.

What time is check-in at Nha Trang Marriott Resort & Spa, Hon Tre Island?

Check-in begins at 3:00 PM.

What time is check-out at Nha Trang Marriott Resort & Spa, Hon Tre Island?

Checkout is at 12 PM.

Does Nha Trang Marriott Resort & Spa, Hon Tre Island provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 270000 per person applies.

Are there all-inclusive benefits at Nha Trang Marriott Resort & Spa, Hon Tre Island?

Some rate plans available at this resort are all-inclusive.

Where is Nha Trang Marriott Resort & Spa, Hon Tre Island located?

Located in Nha Trang, this beachfront resort is next to a golf course and within 2 mi (3 km) of Vinpearl Harbour and Truc Lam. Vinpearl Cable Car Hon Tre Island Station is 1.1 mi (1.8 km) away.

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Nha Trang Marriott Resort & Spa, Hon Tre Island Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 146 reviews
Rating 8 - Good. 23 out of 146 reviews
Rating 6 - Okay. 10 out of 146 reviews
Rating 4 - Poor. 6 out of 146 reviews
Rating 2 - Terrible. 6 out of 146 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view was gorgeous. Staff friendly and helpful. Would highly recommend for a relaxing escape from noise and bustle of city life.
Stayed 8 nights in Sep 2025

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and service is excellent
Stayed 6 nights in Aug 2025

10/10 Excellent

Mingkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. From the check-in you feel welcomed, very smooth and luggage is delivered to your suite from the cable car station. Buffet is sumptuous and delicious. Both pool and sauna feel quintessential. Would come back soon.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More car service around island
Stayed 2 nights in Jul 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2025

10/10 Excellent

Mary

Great resort! Had a wonderful time!
Stayed 2 nights in Jan 2025

10/10 Excellent

Hyun Kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to stay at the resort with family. Staff were very friendly and helpful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and have very nice people work there.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yu Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience :)
Stayed 4 nights in Mar 2025

10/10 Excellent

Yu Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic :)
Stayed 3 nights in Mar 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Start to finish was fantastic. Few minor issues occurred but the hotel was very quick to remedy. Staff are fantastic. Food selection is great. Beautiful location. Such a great hotel.
Stayed 9 nights in Dec 2024

10/10 Excellent

Tho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back

10/10 Excellent

Wenche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding view

Staff is service minded and helpful. We have the ocean view suite and the room was amazing with outstanding view. A lot of Chinese and Russians staying here, so breakfast buffet was accommodating for them.
Stayed 3 nights in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service lots of fun
Stayed 5 nights in Feb 2024

6/10 Okay

Stephane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful villas in a green and quiet surrounding. Willing but untrained staff for 5* hotel. Average food facilities and food quality.
Stayed 4 nights in Aug 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, they sent back clothing I left behind and it arrived in one day. Excellent help.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, loads of space in the villas, good choices during the breakfast, lunch and dinner. Great service. The only issue is that many of the stuff members don't speak (good) english.
Stayed 3 nights in Apr 2023

10/10 Excellent

Hyoungji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Dec 2023

10/10 Excellent

Quynh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful. Rooms come with many complimentary amenities and services. Breakfasts were fantastic! There is no AC and smart TV however. It’s a cool area so a fan was enough. There were many black ants in our room but luckily there was none on our bed. The area is quite hard for cars to move in and out.
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Private beach and Breakfast are excellent! Very beautiful resort gardens too. But the logistics to get to the villa are cumbersome. As a result our luggage arrived hours after after we checked in. Staff tries to be helpful but everyone’s English is really limited. It was difficult to communicate anything.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , luxurious and opulent . Gym facilities were all brand new and well maintained. We would have liked the option to refill filtered water instead of being given new bottled water daily and contributing to unnecessary plastic use. Buffet breakfast and dinners were awesome . Very tasty and with a lot of variety to cater for all. Would have loved to have more dining options in the resort .

10/10 Excellent

Bao Bao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The resort must be experienced!

Very satisfied with our stay at the Marriott Resort & Spa. The villa was spectacular. All rooms were spacious and clean. The beds were large and comfortable. All rooms had a private bathroom and a view of either the beach or nature. The villa had its own private pool, and was located right by the beach. Many good facilities at the resort. We used their fitness center and spa regularly. It was easy to get to and from the island by either speedboat or cable car. The breakfast at the restaurants had good and varied food. The coffee and juice were magical. The staff were incredibly friendly, helpful and efficient. We are incredibly satisfied with our stay and will definitely return. It was a luxurious and relaxing holiday. Highly recommended.
Stayed 4 nights in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very spacious, but seem to waste a lot of space. For example, the kitchen looks nice, but isn't really functional. The property is very clean and well kept. The check in process took a very long time for us and we didn't receive information on amenities. The manager did get involved and try to do everything he could to make things right for us.
Stayed 3 nights in Jun 2023

6/10 Okay

WALSH

Liked: Room comfort

Disappointed Stay

We were looking forward to staying here, but the overall stay was disappointing and frustrating. Although the facilities and location are nice, the stay was not good value for money - the room was dirty on arrival, the water was cold, the hairdryer broken, and the luggage nearly an hour late - this all made arrival surprisingly bad. There were no amenities or welcome items to the room. I shared this with management and responses to sort this out were late and could have been dealt with faster. As you walk around the resort, you can see cups and glasses from the previous night haven't been picked up. The beach could also be cleaned. I felt this embodied the overall management for the resort, with little attention to detail to make the stay feel special.
Stayed 2 nights in Jan 2024

6/10 Okay

Son

I don’t like the way the hotel handle luggage: 1) I was waiting for the shuttle bus in the heat on the afternoon 2 May at the cable car station. In more than 20 minutes there were 5 shuttle bus went by but not stop to pick up passengers. They were prioritizing picking up luggages at the ferry terminal. Are you in the hospitality business or hauling business? 2) when checking out with my luggage rather than ship them ahead. There were no support at the boat terminal on both sides. I am 60 yrs old and had to self serve 50 kilos not having access to a luggage cart. Not pleasant. Dining room services with screaming children and parents is not pleasant. You have several dining areas, why cant you have one for adult only?
Stayed 4 nights in Apr 2024