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Reviews of SpringHill Suites by Marriott New York JFK Airport/Jamaica

2.5 out of 5
SpringHill Suites by Marriott New York JFK Airport/Jamaica
140-35 Queens Blvd., Jamaica, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 455 reviews" "
Rating 8 - Good. 104 out of 455 reviews" "
Rating 6 - Okay. 39 out of 455 reviews" "
Rating 4 - Poor. 17 out of 455 reviews" "
Rating 2 - Terrible. 32 out of 455 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Summer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah, Brooklyn

Stayed 1 night in Sep 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen M

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023

4/10 Poor

Sarah

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: The staff were amazing. The woman who checked us in on 10/9 around 5pm was kind and very helpful. The room was spacious. The bed was comfortable. The bathroom with simple and clean. The hotel is located very close to their airport; maybe 20 minutes with the lights and traffic. Cons: The transportation they have only picks up and drops off in one place. We found it much easier to bring our car to a long term parking lot and take their shuttle to and from the airport. There is only street parking for the hotel. I don't know where else we would have parked if we didn't find a space out front. The elevators only worked when you scanned your room key. I was asked twice to give people entry who "didn't have their room key". When I told them I would not help them and to go to the front desk, they walked out of the hotel. This did not make me feel very safe at all. One man even got upset with me that I would not scan my key to give him access to some random hallway. NO thanks. Lastly, the main lock on our door was missing. It was late when I realized, so I used the couch and my luggage to secure the door so no one could come in. There was truly no where to sit and eat. You had all the fast food restaurants within walking distance, but it was not what I had in mind for a relaxing dinner before our travel day with an 18 month old. Advice: bring some white noise!
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Stayed 1 night in Oct 2023

6/10 Okay

Krishnar

Stayed 4 nights in Oct 2023

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area around hotel was noisy but I guess it’s to be expected for a hotel near a major airport.
Stayed 1 night in Oct 2023

8/10 Good

Holly Hutchison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay, comfortable beds, great staff, great breakfast…neighborhood is not a great one for walking parks or dining. 10 min (depending on traffic) to JFK with shuttle
Stayed 1 night in Oct 2023

8/10 Good

Brandie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Arjun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Noella

Stayed 2 nights in Jul 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, great staff. A little busy and noisy around the hotel but felt safe. Convenient location.
Stayed 1 night in Oct 2023

8/10 Good

DyAndrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit our needs but was further away than I thought to visit my aunt. Twice it was mentioned it was not in a great neighborhood so that made us nervous. We weren’t there to walk around so that did not effect us. Staff was nice, breakfast was good.
Stayed 3 nights in Oct 2023

10/10 Excellent

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Miayona

Stayed 1 night in Oct 2023

10/10 Excellent

Husni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were extremely helpful and kind. The room was very neat clean and up to date. The shuttle was timely and the driver courteous. There is traffic noise but the hotel can’t be responsible for that
Stayed 1 night in Sep 2023

6/10 Okay

Pauline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Convenient and clean
Stayed 3 nights in Oct 2023

8/10 Good

Reana

Very clean and friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
The system is very bad
Stayed 4 nights in Oct 2023

10/10 Excellent

Lalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

donna, solana beach

Stayed 1 night in Oct 2023

10/10 Excellent

Annabell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Xiaoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

ruben, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
i didn't sleep all night because of the alarm outside but that was not the hotel's fault.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean, staff members are nice and helpful. The airport shuttle is definitely a plus.
Stayed 1 night in Sep 2023

8/10 Good

Benjamin

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
New facility
New facility. Comfortable rooms.
Stayed 1 night in Sep 2023

6/10 Okay

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very noisy
Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed 3 times
I’ve stayed at this hotel several times I like the location short walk to the subway and they pick up from the airport. All the breakfast is very good. The hotel is very clean and it’s in a decent area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

James

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpretentious hotel with friendly staff
Our flight got canceled and we had to stay overnight. This hotel had a room available so we picked it as it was close to the airport. Rooms were very clean, nothing fancy. But the staff went over and above to help us out- gave us an extension on checkout, arranged a shuttle back to the airport- this was much appreciated given how stressed we were with the flight delays.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shailesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

8/10 Good

Juanda

Travelled with partner
Liked: Cleanliness
The rooms were great, clean and roomy. The staff could not tell us places to eat outside of the 3 gas food restaurants on the corners. Could not tell us how to get to the subway to get to the zoo and what directions.
Stayed 2 nights in Sep 2023

8/10 Good

Norbert

Travelled with partner
Liked: Cleanliness, staff & service
overall ok ; thought continental breakfast one of the better; poor shuttle experience arriving from JFK
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
I am sorry to hear that. We are working with our transportation provider to improve the service.

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
Thank you for your feedback.

6/10 Okay

tashana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was horrible. Reception is I almost checked out on my 2nd day after receptionist guy with Glasses was nasty to me... i will never step foot in that hotel again because of him.. beautiful place tho but its sad that customer services is poor.
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
Thank you for your feedback. We will be sure to address the issue immediately.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area isn't great but there are plenty of food options
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
Thank you for sharing your feedback with us!

2/10 Terrible

Joshua M

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An airline delayed my flight and the hotel management wouldn’t refund any money back. Already filed a report with the BBB to dispute the case as well since the managers here are unprofessional.
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
I am sorry to hear about your experience.

2/10 Terrible

Glenn

Our flights we delayed and by the time we could check in our room was not available and show as a no show. We were not able to stay at your hotel. Please see that we were not billed for the room.
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
Will do. I am very sorry to hear about your experience.

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AKcouple
This hotel is amazing. It is clean, quite and free breakfast, We enjoyed our stay,
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
Thank you so much for sharing your experience with us!

2/10 Terrible

Joanne

Bad Experience
I arrived JFK around 11pm and texted for the Shuttle only to learn that the hotel was completely sold out and would not honor my reservation. They did nothing to help me secure a new reservation. I ended up having to pay much more and have to take Uber to and from for even more additional expense. It was a very unpleasant experience.
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
I am very sorry to hear about your experience. I will share this with my leadership team so that we can ensure this does not happen again.

10/10 Excellent

Chinna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Christin on 20 Sep 2023
Thank you!

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was beautiful. The room was clean and spacious. Parking was a nightmare. They have a parking garage but there are barely any spots and to enter the garage you have to call the front desk and wait for them to buzz you in. Not convenient in Queens
Stayed 1 night in Sep 2023
Response from Christin on 20 Sep 2023
I apologize that you had an issue with the parking area during your stay.

2/10 Terrible

Jeff

Stayed 1 night in Sep 2023

6/10 Okay

Joaquin, Coral Gables

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christin on 8 Sep 2023
Thank you.

10/10 Excellent

robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy hotel
Very clean, new hotel. Breakfast was great with lots of hot options, fruit , cereals. We paid for parking and liked that it was a secure lot and easy to come and go. The only issue was that we didn’t feel comfortable with the closest subway station at night and ended up taking a Lyft to avoid walking there late at night.
Stayed 5 nights in Aug 2023
Response from Christin on 8 Sep 2023
Glad to hear you enjoyed your stay!