"From the outside, this hotel presents itself as a 4-star property, but the reality of the rooms is extremely disappointing. The rooms appear superficially renovated, but the quality is very low. Noise insulation is practically nonexistent — you can hear everything from neighboring rooms, other floors, and the hallway, even when staying far from the elevators.
The “continental breakfast” advertised on the website is also misleading. In reality, it consists of either one egg sandwich OR one pastry. Fruit, yogurt, and most additional items cost extra, and even coffee consumption feels monitored. While there is basic American coffee available, every small extra is charged separately, which is absolutely not the impression given online.
What made the experience worse was the staff’s dismissive attitude when concerns were raised. When I simply asked for a tray to carry my coffee to the table, the response I received was: “Darling, welcome, this is New York.”
For the price charged, the experience does not match the description, the expectations, or the level of service this hotel claims to offer."
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