Dear Annette, We extend our heartfelt thanks for taking the time to provide feedback on your recent experience at Lotte New York Palace. Your kind words have brightened our day. Providing exceptional service and creating unforgettable moments for our guests is our mission. Your feedback is a significant source of motivation for our team, and we are thrilled to have met and exceeded your expectations. We genuinely appreciate your support and trust in our hotel. We eagerly look forward to the pleasure of welcoming you back in the future. Once again, thank you for your wonderful review, and we can't wait to serve you again soon. Warm regards, Uwe Kunz, General Manager

Dear Jenna,Thank you for sharing your feedback about your recent visit to Lotte New York Palace. We're delighted to hear that you had a great experience while visiting with usYour feedback is a great motivator for our team. We a look forward to welcoming you back soon the next time that your travels bring you to NYC.Best regards,Uwe Kunz, General Manager

Dear Barbara A,Thank you so much for your wonderful feedback! We are thrilled to hear that you always have a first-class experience at Lotte New York Palace and that we are your favorite hotel in the city.Your loyalty and kind words mean the world to us. We strive to provide all our guests with exceptional service and memorable experiences, and it's fantastic to know that we have succeeded in making your stays with us special. Thank you once again, Barbara A, for choosing Lotte New York Palace. We look forward to hosting you again soon!

Dear Michael,Thank you so much for your glowing review! We are thrilled to hear that your stay at Lotte New York Palace was fantastic and that you enjoyed your room and the awesome view.It's wonderful to know that every staff member went above and beyond to make your experience memorable. Providing exceptional service is our top priority, and we are delighted that we could exceed your expectations.Thank you once again, Michael, for choosing Lotte New York Palace. We look forward to welcoming you back in the future!

Dear L.Doris,Please allow me to express our heartfelt gratitude for sharing your feedback on your recent visit to Lotte New York Palace. It brings us immense joy to learn that you had a wonderful experience.Your feedback is not just appreciated; it's a great source of inspiration for our team. We're thrilled that we not only met but exceeded your expectations. Providing exceptional service and creating cherished moments for our guests is at the heart of our mission.We genuinely appreciate your support and trust in our hotel and we can't wait to welcome you back soon.Once again, thank you for your incredible review, and we look forward to serving you again soon.Sincerely,Uwe Kunz, General Manager

Dear Lesley-Ann,Thank you for taking the time to provide your thoughtful feedback. We are delighted to hear that you found our hotel beautiful and appreciated the immaculate condition of our public areas. We strive to maintain a high standard of cleanliness and comfort for all our guests, and it's gratifying to know these efforts enhanced your stay.We also appreciate your insights regarding the room and bathroom sizes, particularly in your family room. We understand that comfort is paramount, especially when traveling with young children, and we regret if these aspects did not fully meet your expectations. Your comments are invaluable, and we will certainly consider them as we continuously work to improve our accommodations and guest experience.Thank you again for choosing Lotte New York Palace, and for your valuable feedback. We look forward to the opportunity to welcome you and your family back, hoping to exceed all your expectations in the future.

Gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una muy buena estadía y que encontró a nuestro personal gentil y atento. Su satisfacción y bienestar son nuestras mayores prioridades.Lamentamos escuchar que los colchones no cumplieron completamente con sus expectativas. Valoramos mucho sus comentarios y los tomaremos en consideración para mejorar estos aspectos de nuestras habitaciones y asegurar un descanso óptimo para todos nuestros huéspedes.Esperamos tener el placer de recibirlo nuevamente y superar todas sus expectativas en su próxima visita. Si hay algo más en lo que podamos asistirle, no dude en comunicarse con nosotros.

Dear Alison Jane,Thank you so much for your fantastic review and for giving us a perfect 5 out of 5 rating! We are thrilled to hear that you loved your experience with us.Your positive feedback is truly appreciated, and it motivates our team to continue delivering the highest standard of service. If there are specific aspects of your stay that stood out or contributed to your enjoyment, we would love to hear more about what made your visit memorable.We look forward to the opportunity to welcome you back for another exceptional experience. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.

Dear Juan, Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us. Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. If I can be of personal assistance in any way, please let me know.Once again, thank you for your wonderful review, and we look forward to serving you again in the near future.

Dear Kathryn,Thank you for taking the time to share your feedback with us. We appreciate your honest rating and value your insights.We are sorry to hear that your experience did not meet your expectations fully. Your satisfaction is important to us, and we would like to understand more about your stay to address any areas for improvement. We are committed to ensuring that all our guests have a positive experience, and your feedback will help us in achieving that goal. If you could kindly reach out to us with more details. We would like to understand more about your stay to address any areas for improvement with our team.Thank you for choosing Lotte New York Palace, Kathryn. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

Dear Yesenia,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at Lotte New York Palace.We appreciate you choosing Lotte New York Palace on your visit. We can't wait to welcome you back in the future!

Dear Chris, Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us. Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. If I can be of personal assistance in any way, please let me know.Once again, thank you for your wonderful review, and we look forward to serving you again in the near future. Sincerely, Uwe Kunz, General Manager

Dear Joshua, I wanted to take a moment to personally thank you for sharing your feedback on your recent experience at Lotte New York Palace. Your feedback serves as a tremendous source of inspiration for our team, and we are overjoyed to have not only met but exceeded your expectations. Providing exceptional service and creating cherished memories for our guests is at the heart of our mission. Your support and trust in our hotel mean the world to us. We eagerly look forward to welcoming you back in the near future. If there's anything I can assist you with on your next visit, please don't hesitate to reach out. Once again, thank you for your glowing review, and we can't wait to have the pleasure of serving you again soon. Sincerely, Uwe Kunz, General Manager