Front of property – evening/night

Reviews of Hilton Garden Inn New York/Central Park South-Midtown West

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 522 out of 1444 reviews" "
Rating 8 - Good. 421 out of 1444 reviews" "
Rating 6 - Okay. 242 out of 1444 reviews" "
Rating 4 - Poor. 131 out of 1444 reviews" "
Rating 2 - Terrible. 128 out of 1444 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Buddy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Look. If you’re looking for a budget friendly, clean basic hotel for in and out close to times Sq. And Central Park etc this is a great place. Though a few things did bother me. First things first I arrive to the hotel and I’m told that to park my car would be $75 USD Per night and if I would like to have my car parked for me it will cost me $20 USD extra per night. A little ridiculous considering the car is being parked once. Anyways I decide to park myself and upon arrival to the third party parking lot I realize that the fee is $56USD per night and that I’ve been up charged. Pretty annoying but whatever. The first morning of our stay we are woken at 7:30 AM by housekeeping. Though the lady does not speak English and I do not speak Spanish so we’re basically staring at eachother with no idea what to say. The same thing happens the following morning. Quite annoying. You would think working in an international city at a Hilton you should be able to communicate 5 essential sentences in English to guests. During my third stay I woke up quite thirsty and needed something to drink. I attempted to call “room service” with the hotel rooms phone and was rudely told “we don’t have room service and hung up on” .. so I ordered Uber eats to bring me water bottles from Starbucks. Upon arrival the delivery person was refused to bring my parcel up to my room and when I spoke to the front desk they hung up on me rudely while telling me to come downstairs to get my package. I expected more.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Buddy, Thank you for being our guest at Hilton Garden Inn New York/Central Park South-Midtown West. We are very sorry for disappointing you and for the service issues you encountered while you were here. You have our assurance that your comments will be addressed appropriately. We deeply regret any confusion related to parking charges. We understand the importance of transparent pricing and communication. Therefore, we try our best to keep our guests informed by publishing information on our website. Thank you again for your feedback. We look forward to welcoming you back in the future for another enjoyable stay.Rany C. Baroudi General Manager

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Jackie, We are pleased to receive your generous rating for Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Rany C. Baroudi General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious enough for me and my friend. The mini fridge and microwave was a real plus.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Linda, We appreciate you writing a lovely review about your stay with us at Hilton Garden Inn New York/Central Park South-Midtown West. It's great to hear you and your friend had a wonderful time and liked our comfortable rooms equipped with a mini fridge and microwave. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. It was a pleasure hosting your visit, and we hope to see you again soon! Rany C. Baroudi General Manager

10/10 Excellent

ROSELVA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear ROSELVA, We are happy you had a great experience at our hotel. We love what we do, but being recognized for a well-done job is always excellent! We will share your compliments with our staff, and we hope to host you again soon here at Hilton Garden Inn New York/Central Park South-Midtown West.Rany C. Baroudi General Manager

8/10 Good

Karen

Travelled with group
Liked: Amenities
No hot water in the shower. Chilly !
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Karen, Thank you for taking the time to share your feedback with us. We are sorry to hear about your concerns with hot water during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure we are well-poised to serve you in the future. We look forward to welcoming you back the next time you are in the city.Rany C. Baroudi General Manager

8/10 Good

Francesca, santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a lot of experience in hotel stays, I think this one is a great option. Location is close to many attractions, places to eat all kinds of food and never felt unsafe. Room was quiet and clean. Staff was friendly and helpful, especially at chekin, as any credit card was accepted by the syste. Manager Miguel and Staff Maranda were super nice and helped us sort it out. One low point os that thwy charge $10 to receive packages. Thats a lot of money. Id stay again here.
Stayed 5 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Francesca, Thank you for taking the time to share your generous review, particularly about our hotel's location. We regularly receive praise for our clean and quiet rooms, and we are glad you enjoyed the relaxing atmosphere. Your comments regarding the service Miguel and Maranda extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. On behalf of everyone here at the Hilton Garden Inn New York/Central Park South-Midtown West, we invite you to stay with us again!Rany C. BaroudiGeneral Manager

8/10 Good

Oladayo

Liked: Cleanliness, amenities, property conditions & facilities
Location very good
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Oladayo, We are delighted you enjoyed the prime location of Hilton Garden Inn New York/Central Park South-Midtown West. Our team takes pride in offering a convenient and accessible stay for our guests. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable experience soon.Rany C. Baroudi General Manager

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central for everything
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Javier, Thank you for your excellent rating of the Hilton Garden Inn New York/Central Park South-Midtown West and for pointing out our convenient location. There is so much to see and do in the city, and our guests love being so central to everything! We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Rany C. BaroudiGeneral Manager

6/10 Okay

Rodrigo

Out of 5 nights I stayed, only 1 the hotel cleaned my room. Elevators take forever. Room was good, but shower curtain smelled humid.
Stayed 5 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Rodrigo, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory, and we also appreciate learning about things that could amplify your stay. We apologize for any inconvenience our lack of room service option caused and are sorry for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Also, we are disappointed with the concerns you experienced in your bathroom. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Rany C. BaroudiGeneral Manager

6/10 Okay

Detlef

Travelled with family
Disliked: Property conditions & facilities
No room service. Elevator issues - up to 15 min waiting time until a elevator stops on floor 9. Elevator door light not working. Elevator Lobby light not working. AC / Heating fan noisy. What I like - to check out of the hotel
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Detlef, Thank you for reviewing our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. Also, we do want to apologize for the difficulties with the elevator and air conditioning. We are sorry for the inconvenience this caused, and we sincerely appreciate your patience. We express our genuine apologies once more and hope you will consider staying with us again.Rany C. BaroudiGeneral Manager

2/10 Terrible

Oladayo

Disliked: Cleanliness, property conditions & facilities
Location is good. Rooms poor
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Oladayo, Thank you for your review and for affirming how convenient our location is. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Rany C. BaroudiGeneral Manager

6/10 Okay

Justin

Liked: Cleanliness, staff & service
The room was perfect for the trip as it was a last minute trip into the city but the room was really small and hot. The thermostat stated it was cooler than what the room temperature was and I could not sleep. I will always trust the Hilton hotels for their safety and cleanliness!
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Justin, Thank you for being our guest and trusting our Hilton brand. It is nice to read that your stay with us was enjoyable on many levels. However, we apologize for the discomfort with the air conditioning. We appreciate you bringing this to our attention and will address it accordingly. We are very grateful for your patience and look forward to welcoming you back for a better stay the next time you are in this part of NYC.Rany C. BaroudiGeneral Manager

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, the staff is great. Only issue are the elevators. Super slow, most of the time you will find a line of people waiting to access any of the 3 elevators. I would recommend requesting a lower level room and just using the stairs.
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Jaime, We are delighted to know that you found our hotel's cleanliness and staff appealing, and we are pleased we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Rany C. BaroudiGeneral Manager

6/10 Okay

Makayla

Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Makayla, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Rany C. BaroudiGeneral Manager

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Usama, We are delighted you enjoyed your stay at Hilton Garden Inn New York/Central Park South-Midtown West. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York City.Rany C. BaroudiGeneral Manager

10/10 Excellent

Kishan

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Kishan, Thanks for the outstanding rating! We are delighted your time at Hilton Garden Inn New York/Central Park South-Midtown West was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Rany C. Baroudi General Manager

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience 👏 👌
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Asel, Thank you for your kind words! We are delighted to hear that you had such a positive experience with your stay with us. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Hilton Garden Inn New York/Central Park South-Midtown West.Rany C. BaroudiGeneral Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great location.
Stayed 5 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Karen, Thank you for taking the time to post your excellent feedback regarding your time at Hilton Garden Inn New York/Central Park South-Midtown West. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Rany C. Baroudi General Manager

10/10 Excellent

stephen, Lyme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , Greatcstaff
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear stephen, Thank you for the excellent review of your stay at Hilton Garden Inn New York/Central Park South-Midtown West. Our excellent accommodations and convenient location make us a great choice when visiting New York City. We are happy you enjoyed everything about your time with us, especially our fantastic staff. It was a pleasure hosting your visit, and we look forward to welcoming you back for another outstanding experience.Rany C. BaroudiGeneral Manager

8/10 Good

Robin, Hingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maranda who checked me in was great!
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Robin, Thank you for this outstanding review and for selecting Hilton Garden Inn New York/Central Park South-Midtown West for your recent stay. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Maranda; we'll be sure to share your kind words with her as well as our entire team. It was a pleasure hosting you, and we hope to see you again soon.Rany C. BaroudiGeneral Manager

8/10 Good

Jun

Liked: Staff & service
Wish they had more elevators.
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Jun, Thank you for choosing to stay with us and for taking the time to leave your rating. Our excellent accommodations and convenient location make us a great choice when visiting the city. However, we apologize for the elevator's difficulties and sincerely appreciate your patience. It was our pleasure accommodating you. We hope you will make the Hilton Garden Inn New York/Central Park South-Midtown West your home away from home whenever your travels bring you to our area.Rany C. BaroudiGeneral Manager

6/10 Okay

Soniya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Soniya, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Rany C. BaroudiGeneral Manager

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Joao, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at the Hilton Garden Inn New York/Central Park South-Midtown West; we hope to see you again soon. Rany C. BaroudiGeneral Manager

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Kurt, We appreciate you writing a review about your visit to Hilton Garden Inn New York/Central Park South-Midtown West. It's a pleasure to know how much you enjoyed our relaxing accommodations and devoted service. Thank you for choosing us, and we hope to host you again in the future. Rany C. Baroudi General Manager

8/10 Good

Juan, Caguas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Juan, We are pleased to receive your generous rating for the Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Rany C. BaroudiGeneral Manager

8/10 Good

Naylla Silva

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Naylla Silva, Thank you for reviewing your stay at the Hilton Garden Inn New York/Central Park South-Midtown West. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was our pleasure to host your stay, and we look forward to your next visit.Rany C. BaroudiGeneral Manager

6/10 Okay

muhammad

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The elevators are horrible
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Muhammad, We are pleased we were able to provide you with a pleasant overall stay. However, we apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve.Rany C. BaroudiGeneral Manager

8/10 Good

Destiny

Stayed 2 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Destiny, Thank you for choosing the Hilton Garden Inn New York/Central Park South-Midtown West. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Rany C. BaroudiGeneral Manager

8/10 Good

Leah A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved how friendly the staff were. The location was less than 15 mins walking distance from Times Square which was great and the area was surrounded by food. The rooms were a bit smaller but I heard that’s common for NYC hotels. I would highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Leah, We extend our gratitude for reviewing your stay at the Hilton Garden Inn New York/Central Park South-Midtown West. It is lovely to know that your interactions with our staff have been exceptional, and will certainly share your words of appreciation with them. We are glad you enjoyed our convenient location close to Times Square and appreciated the many restaurant choices nearby. However, we apologize for your concerns regarding the size of your room. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Rany C. BaroudiGeneral Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Emily, We are pleased to receive your generous rating for the Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Rany C. BaroudiGeneral Manager

10/10 Excellent

Ken, Burtonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Ken, Thank you for staying with us and leaving a positive rating. We're delighted to know that you had a great experience here at the Hilton Garden Inn New York/Central Park South-Midtown West. We look forward to welcoming you back on your next visit!Rany C. BaroudiGeneral Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't realize when booking how close to everything this hotel was! We literally walked almost everywhere. We were able to check in early and the staff was so friendly and courteous the entire time of our stay. Housekeeping and maintenance responded almost immediately when needed. It wasn't the most expensive hotel but the room was nice and comfortable. Would stay there again without hesitation. Another shout out to the staff. Literally some of the best I've had the pleasure of using.
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Rebecca, Thank you for staying at the Hilton Garden Inn New York/Central Park South-Midtown West. We are glad you appreciated our convenient location, comfortable accommodations and are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at our hotel.Rany C. BaroudiGeneral Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Emily, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at the Hilton Garden Inn New York/Central Park South-Midtown West from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Rany C. BaroudiGeneral Manager

8/10 Good

Parker

Stayed 1 night in Mar 2024
Response from General Manager on 19 Apr 2024
Dear Parker, Thank you for choosing Hilton Garden Inn New York/Central Park South-Midtown West. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Rany C. BaroudiGeneral Manager

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was Clean. The staff was Very attentive and professional. All the attractions are in close proximity.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Stacy, Thank you for your kind words about Hilton Garden Inn New York/Central Park South-Midtown West! We're thrilled that you found our hotel exceptionally clean during your stay. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. As you graciously pointed out, our location is perfect, as we are close to the local attractions. We hope to have you back again very soon.Rany C. BaroudiGeneral Manager

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with three elevators, there are times when that is not enough. It's good that they have a sign to plan ahead but they've got to find a solution to this problem.
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear MICHAEL, Thank you for your time; we sincerely appreciate the wonderful rating of Hilton Garden Inn New York/Central Park South-Midtown West. However, we apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve.Rany C. BaroudiGeneral Manager

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear John, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Rany C. BaroudiGeneral Manager

10/10 Excellent

Konstantin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet my needs completely.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Konstantin, Thank you so much for your outstanding review. We are glad that everything went well during your stay. Thank you for choosing Hilton Garden Inn New York/Central Park South-Midtown West, and we hope to have the opportunity to welcome you back any time you are in the area. Rany C. BaroudiGeneral Manager

6/10 Okay

James J

Room not cleaned after 2 nights. When they did, the wet floors had dark shoe marks where someone walked after clean. I used a towel and cleaned. Carpet needs an upgrade.
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear James J, Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience encountered. Rest assured, we will address these concerns with our housekeeping team to ensure better service in the future. Your insights are valuable to us as we continuously strive to enhance our guests' comfort. We hope to have the opportunity to welcome you back for an improved stay.Rany C. Baroudi General Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff, we had a great time. Cannot wait to come back. Thanks for everything from all the staff. Best regards, Rick
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Richard, Thank you for your kind words! We're thrilled that you enjoyed your stay at Hilton Garden Inn New York/Central Park South-Midtown West and found our staff friendly. Your appreciation means a lot to us, and we can't wait to welcome you back for another wonderful experience.Rany C. Baroudi General Manager

10/10 Excellent

Tylis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Tylis, We are happy you chose Hilton Garden Inn New York/Central Park South-Midtown West for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Rany C. Baroudi General Manager

10/10 Excellent

Cyrus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is well situated for visiting the theater district and Times Square area.
Stayed 3 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Cyrus, Thank you for the generous review of Hilton Garden Inn New York/Central Park South-Midtown West. Being so close to the theater district and Times Square area is a beautiful asset, and we are glad this enhanced your visit. We appreciate your feedback and look forward to your next visit!Rany C. BaroudiGeneral Manager

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Tyler, We are happy you chose Hilton Garden Inn New York/Central Park South-Midtown West for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Rany C. Baroudi General Manager

6/10 Okay

Kanwar

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Kanwar, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Rany C. BaroudiGeneral Manager

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Emma, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn New York/Central Park South-Midtown West. We hope to have the pleasure of doing so again in the near future.Rany C. Baroudi General Manager

10/10 Excellent

Lucy, Stacy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our Broadway show trip.
Stayed 3 nights in Jan 2024
Response from General Manager on 12 Mar 2024
Dear Lucy, Thank you for being our guest at Hilton Garden Inn New York/Central Park South-Midtown West. We are glad that you loved our location and that we were ideally situated near everything that you planned to see and do in New York. It was our pleasure to host your stay, and we look forward to your next visit.Rany C. BaroudiGeneral Manager

10/10 Excellent

Kelly J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Kelly, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Hilton Garden Inn New York/Central Park South-Midtown West from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Rany C. Baroudi General Manager

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Alexandra, We appreciate you leaving your kind rating for Hilton Garden Inn New York/Central Park South-Midtown West. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Rany C. BaroudiGeneral Manager

10/10 Excellent

Mikayla Loren, Langley

Stayed 5 nights in Feb 2024
Response from General Manager on 26 Mar 2024
Dear Mikayla Loren, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Rany C. BaroudiGeneral Manager

8/10 Good

Marian

Travelled with partner
Liked: Amenities
Staff great. Including breakfast wait staff. Room acceptable but bathroom door didn’t close completely. Elevators slow—a perennial problem everywhere. Somebody stood outside her door one night and talked loudly on her cell for a long time but that’s not Hilton’s fault.
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Marian, Thank you for being our guest at Hilton Garden Inn New York/Central Park South-Midtown West. Your review is a pleasure to read, and we are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. We look forward to your next visit!Rany C. BaroudiGeneral Manager