Search Hotels Near Nenthead Mines, Alston

"When i returned home, i noticed that the amount that had been taken from my bank account was more than the itemised invoice. I challenged this but was told there was nothing they can do about it. It looked as though someone had been charging drinks to my room. Very disappointed. I won't be returning. "

"Terrible sleep, which whilst guest behaviour is not the hotels fault, the duration it took to deal with the situation was possibky far more drawn out than it should have been. A guest domestic took place in the room next door just before 1am, took over 90 mins for the guest to be removed from the hotel and because of being on the ground floor, this guest was banging on the windows of the room once he was outside. Towel rail in the room didn't work which was disappointing as had wet swimwear from the Spa to dry and meant the bathroom was quite cold. Food in restaurant was average and the premium dishes were remarkably small portioned - the duck stated Duck breast, but was merely a slither of a duck breast. The dining credit I didnt feel was clear that couldn't be used towards drinks (food only) so financially was worse off when paying the remainder of the bill. All points raised at check-out but reception staff didn't seem to interested, an quick sorry about that, and more concerned about being able to start checking out the next guest. I wouldn't return nor recommend a stay. Gave 3* as the guest behaviour isnt the fault of the hotel and overall stay adequate. "

"Staff were welcoming and friendly. Our room was clean ,tidy and lovely and warm. Had a lovely view of the castle and shops were handy. Was easy to find and so handy for the A66 to the lakes. Will definitely visit again. "

"Facilities in room were great"

"Friendly and engaging staff Excellent breakfast Relaxed atmosphere Views & location Comfortable bed Toiletries - The Bath House "

"What a fabulous hotel. The room was perfect and the staff were wonderful. Definitely will book again. "

"Room was amazing, very clean and spacious and very comfortable. The staff were all polite and helpful but Adam looked after us really well. Despite being run off his feet, he always had time for us and ensured we had everything we wanted. It was a very relaxing and peaceful stay. "

"Relaxing atmosphere and very considerate,friendly and helpful staff."

"Novelty of stating in a real castle"