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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Very good i like the pool"

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"The staff was extremely helpful and the breakfast was amazing!"

"Wonderful stay! Thank you"

"beautiful, well-appointed rooms. very polite and accommodating staff. great location to the liverpool station and local shops as well. would definitely stay again."

"good staff"

"The property was clean and modern. The hotel sent me emails multiple times to upgrade for a fee before my arrival. When I arrived I inquired for a free upgrade thru my VIP status with Expedia but suddenly there was no upgrade class for my reservation, they explained that an upgrade does not exist for the room class I booked! So why was one available before I checked in if I wanted to pay for it? I was also offered thru Expedia a discount on one meal but when I attempted to use it the waitress...

"N/A"