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Reviews of Woodspring Suites Hermitage - Nashville Airport

2.5 out of 5
Woodspring Suites Hermitage - Nashville Airport
1415 Princeton Place, Hermitage, TN

Reviews

6.6
Rating 10 - Excellent. 29 out of 83 reviews" "
Rating 8 - Good. 15 out of 83 reviews" "
Rating 6 - Okay. 12 out of 83 reviews" "
Rating 4 - Poor. 5 out of 83 reviews" "
Rating 2 - Terrible. 22 out of 83 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for your review!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Thank you for your Feedback and taking the time to leave a review.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 21 May 2024
Thank you for your Feedback and taking the time to leave a review.

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The desk staff were very rude when we arrived...the only one that wasnt rude was the manager herself...she was the only.one.that accompdated us when.we wanted a full refund.
Stayed 8 nights in Apr 2024
Response from General Manager on 21 May 2024
I apologize that your experience was not up to standards. Thank you for taking the time to leave a review. We will ensure that this does not happen again.

6/10 Okay

Robert N

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
pet smell in my room
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
My apologies for the pet smell in your room and that we were not up to your standards. We will ensure this does not happen again.

2/10 Terrible

Deryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst hotels I have stayed in. I would expect an extended-stay hotel to have a coffee pot, soap bar, and shampoo. The property was crawling with shady-looking characters constantly walking around the parking lot. Every time we walked out of the building, someone was asking us for money.
Stayed 3 nights in Apr 2024
Response from General Manager on 21 May 2024
We apologize for failing to exceed your expectations. Thank you for taking the time to leave a review.

10/10 Excellent

MaryJo

Stayed 7 nights in Apr 2024
Response from General Manager on 21 May 2024
Thank you for your Feedback and taking the time to leave a review.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service
That some people didn’t clean up after their pets.
Stayed 2 nights in Apr 2024
Response from General Manager on 21 May 2024
Thank you for the review!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome manager. easy going easy to check in . pay money get room and then go. way better than a cheap motel and this place isnt that pricey either
Stayed 1 night in Mar 2024
Response from GM on 21 May 2024
Thank you for the review!

6/10 Okay

Jaden-Ann

Travelled with partner
Disliked: Amenities
We couldn’t get towels when we asked for them because the desk at 6:30pm. It Overbooked and had to switch rooms because we walked in on someone who was already given our room. Not the best - but when we finally got the room it was nice.
Stayed 2 nights in Mar 2024
Response from GM on 21 May 2024
We apologize for failing to exceed your expectations. Thank you for leaving a review.

10/10 Excellent

Nekeisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean.
Stayed 2 nights in Mar 2024
Response from GM on 21 May 2024
Thank you for the review

2/10 Terrible

robert

Stayed 5 nights in Mar 2024
Response from GM on 21 May 2024
We apologize for failing to exceed your expectations. Thank you for leaving a review.

2/10 Terrible

X-Zaviouse

Liked: Property conditions & facilities
Disliked: Staff & service

6/10 Okay

Jose

Travelled with group
Its a no frills hotel. Nothing special but nothing inherently bad about it. There is a mixture of people staying for a few days and people staying on extended stays. If you're just looking for somewhere to sleep and take a shower, it's fine.
Stayed 3 nights in Mar 2024

10/10 Excellent

Terri

Stayed 1 night in Mar 2024
Response from GM on 21 May 2024
Thank you for the review!

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is extremely nice and friendly
Stayed 1 night in Feb 2024
Response from Woodspring Suites on 27 Feb 2024
Seth,Thank you so much for taking the time to inform us about your recent stay with us. We were glad you enjoyed your stay and we hope to see you again! Have a fantastic day!

6/10 Okay

Markeeta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The floors need a good vacuuming. We have a dog, and understand sheading,but the hair on the floor was terrible. We were there for a funeral and of course we were wearing black. We both had blonde hair all over our clothes. If you walked barefoot, the hair on the bottom of your feet was so thick. You can't get into bed with all of that on your feet. The tv and the remote did not work together. We finally found a way to turn on the tv, but couldn't change channels or use the volume because the remote and tv were not compatible. We only had one channel that we could watch. To turn off the tv, we had to get out of bed. After being relaxed, we had to get out of bed again. The remote should work. A girl came up to check it out, but didn't offer another remote control. You need a side table on either side of the bed. It's so inconvenient to not have anywhere to lay anything. We both use our phones and needed a side table on both sides of the bed to place them on
Stayed 1 night in Feb 2024

2/10 Terrible

Ekaterina

Stayed 1 night in Feb 2024

2/10 Terrible

Olivia

Stayed 1 night in Feb 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable with ways to even Cook a meal, homie feeling.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We are very unhappy with our reservation/stay at this hotel because we weren't able to get the room we had reserved. We made the reservation two weeks ago and I called the hotel directly yesterday around 3:30 pm to let them know we would be checking in late. I was told that our room would be held until we arrived. However, we were about 15 minutes away when we received a call from the hotel saying they did not have a room available for us. So we were not able to stay there. They had no real excuse because the said there were empty rooms but no one available to clean them and when we asked to speak to a manager we were told there wasn't a manager onsite. So instead of staying overnight after a New Year's Eve party we had to drive about 45 minutes to get a place to stay. I would not recommend this hotel to anyone!
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick, Wellington

Stayed 1 night in Dec 2023

10/10 Excellent

Montel

Stayed 1 night in Dec 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Newly built. No water pressure though.
Stayed 11 nights in Oct 2023

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Oct 2023

4/10 Poor

Donavon

Disliked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Sarah

Travelled with group
Stayed 2 nights in Oct 2023

10/10 Excellent

Guillaume Bertin

Stayed 1 night in Oct 2023

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one works here. It’s a ghost town.
There is literally no one at the front desk even during working hours. We were given two small pillows for a queen sized bed and haven’t been able to locate anyone who works here to ask for another pillow. There is also no one here to monitor some of the oddballs hanging around the hotel who may or may not be staying here.
Stayed 2 nights in Oct 2023

8/10 Good

Laresha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room or linen refresh during my stay
Stayed 5 nights in Oct 2023

6/10 Okay

Brenda, Fort Mohave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is in a bad part of town. I arrived at 7pm And the reception counter is closed. You have to call for someone to come out to check you in. The gentleman that checked us in was nice but seemed more concerned that I wasnt a hooker looking for residence. Seemed like many people “lived” there. The guy in the parking lot was sitting in his car for hours appeared to be “ waiting” on someone or something. The rooms were nice but seemed more like an extended stay than a suite. Too many choices to go back there when visiting Nashville area.
Stayed 1 night in Sep 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Just not a good hotel
Stayed 7 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Jane

Stayed 1 night in Sep 2023

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$1 for an extra pillow is crazy especially when the room only comes with one extremely flat one.
Stayed 9 nights in Sep 2023

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Ever

Stayed 8 nights in Aug 2023

8/10 Good

Melanie

Stayed 8 nights in Aug 2023

10/10 Excellent

Laresha

Stayed 1 night in Aug 2023

4/10 Poor

Able

Business traveller
Disliked: Staff & service
the property is new built. that I like. Go inside poor house keeping and dirty rooms. don't like
Stayed 2 nights in Aug 2023
Response from GM on 22 Aug 2023
Thank you for the review.

6/10 Okay

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Was not aware that the office hours had changed, we arrived shortly after 4 pm on the 5th to find the office had closed, fortunately we were able to reach the employee before she left to get our key cards, got into the room and found a piece of paper under the bed went to pick it up, it was a receipt from May 5th, look under the beds dust bunnies everywhere and a aluminum bottle. Also found a cracked shower floor which was filled underneath with expanding foam took pictures and as no one was available to enquire about it we used it, brought it up to the employee at the desk and informed him, he assumed it was fine, did offer another room but if they were okay with it we stayed instead of moving everything. It was spongy but should of never been given out for use, if it had happened that someone would slip and cut a foot on the crack a law suit could be started. After being there a week our pass card didn't work, fortunately there was someone in the office to reset it and no mention was given that it cost $7.00 for the use of towels makes me fill like I paid for them, maybe i should of brought them home. Will never stay there again.
Stayed 9 nights in Aug 2023
Response from GM on 4 Sep 2023
thank you for your review.

10/10 Excellent

Laresha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at this newly built hotel very clean, professional staff, although it was tough to find initially. I'm glad I was able to stay gete while in town for work! Would definitely recommend!!!
Stayed 8 nights in Jul 2023
Response from GM on 9 Aug 2023
Thank you for the review. We are happy to hear that the property and staff meet your expectations.

10/10 Excellent

Alysia C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had issues when checking in after hours, but the general manager and the daytime staff were very helpful. They went out of their way to help us. Would definitely stay there again, but would prefer to check in during business hours to assure things went smoothly.
Stayed 7 nights in Jul 2023
Response from GM on 2 Aug 2023
Thank you

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from GM on 2 Aug 2023
Thank you for the review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable for a weekend
Very comfortable and clean. The entrance is hard to find but otherwise thought the location was good. The late check-in seemed to be a bit rough for them even with prior approval but the staff was pleasant overall.
Stayed 4 nights in Jun 2023
Response from GM on 2 Aug 2023
We are working on a smoother late check. However, thank you for the review.

8/10 Good

walter, Coalmont

Travelled with partner
Only issue" I had a problem with TV not working. Told the front desk about it but never was able to get it resolved I wasn't in most of the time but they never got it done. Price wasn't bad but no breakfast included so that was a minus. The manager was very helpful when I worried that I would need to stay one additional night and he was certain he could help if the room as needed. Luckily, I didn't need it after all.
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
We are addressing the TV issue with support of the vender. Thank you for the review.

8/10 Good

walter, Coalmont

Liked: Cleanliness, staff & service
Close to hospital. Decent night's sleep
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Thank you

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from GM on 10 Jul 2023
thank you for the review

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
comfortable enough for the price
I informed them that I was going to arrive after midnight. When I got there the front desk was closed and had to call someone with the phone they have there. Checking in was super easy and speedy, once we got to the the room, there was no soap and toilet paper. The floor was very dusty and found pieces of floor materials all over. It seems like they had just completed construction and no one clean after.
Stayed 3 nights in Jun 2023
Response from GM on 10 Jul 2023
Thank you for the review

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Lovely and fantastic hotel. Stayed here for 9 nights and was so quite and clean and no trouble at all and all the stafff were really helpful 👌
Stayed 9 nights in Jun 2023
Response from GM on 22 Jun 2023
Thank from all the staff