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Palazzo Caracciolo Naples

4.0 star property
Travelers enjoy fine dining at the on-site restaurant or relaxation in the steam room, while attentive staff ensures a comfortable stay in vibrant Naples.

Choose dates to view prices

Palazzo Caracciolo Naples offers an elegant retreat in central Naples. Guests can dine at the restaurant, relax in the steam room, or enjoy the garden and indoor pool. The helpful staff provides concierge services in multiple languages, making it easy to explore Naples.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is ฿7,459
฿8,660 total
includes taxes & fees
9 Jun - 10 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 5 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A13CX7WUL5

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Guests under 14 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Palazzo Caracciolo Naples have a pool?

Yes, this property has an indoor pool. The swimming pool is closed seasonally each year from September 1 until April 30.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on 9 Jun 2026 start from ฿7,459, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palazzo Caracciolo Naples pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 5 kg per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at Palazzo Caracciolo Naples?

Valet parking is available for EUR 30 per day.

What time is check-in at Palazzo Caracciolo Naples?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Palazzo Caracciolo Naples?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Palazzo Caracciolo Naples provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Palazzo Caracciolo Naples located?

Located in Naples City Centre, this luxury hotel is within a 10-minute walk of Via dei Tribunali, Spaccanapoli, and Piazza Giuseppe Garibaldi. Via Toledo and Port of Naples are also within 2 miles (3 km). Piazza Cavour Station is 7 minutes by foot and Principe Umberto Tram Stop is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

6.6

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 345 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

Verified

10/10 Excellent

XIAOWEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super clean and the staff is very helpful and it’s very close to the Archaeological Museum which I visited Several times.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Lois

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super. Room was sparkling. Great stay!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with this hotel. The staff were very friendly and went out of their way to make our stay wonderful. The only negative I have to say is the elevator/lift situation was difficult with my 77 year old mother and her walker. Certain lifts only went to certain areas of the hotel. The signs for the lifts were not well visualized.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

tianyong

Liked: Cleanliness, staff & service, property conditions & facilities
clean and staff are nice
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Bobby

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good stay overall, clean room, comfortable bed. I was looking forward to spend Monday night after a busy day but the spa is closed on Mondays. They can’t allow hotel guests to use it, otherwise I felt like ami stayed in a 3 star hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Girlie

Liked: Cleanliness, property conditions & facilities
We love the breakfast foods, so many choices.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, best hotel option to choose in Naples
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness, amenities
The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people there and the hotel is perfect from everything
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

shant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Friendly service Great beds.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was memorable being in such a historic building. We had a nice evening in the bar in the covered courtyard. Our room was good and we had what we needed.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Beautiful hotel. Great restaurant
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sleeping bed with great pillows, felt like we were sleeping on a cloud!!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend to friends and family

Was a great place to stay, close to the main station and the main sights, but not too close. Staff were all really helpful and professional
Stayed 1 night in May 2024
Verified

10/10 Excellent

Jackie

Liked: Staff & service, property conditions & facilities, room comfort

Naples Everyday

WE were very happy and impressed with the room and service.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service starting fro the front staff, restaurant, overall.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Wonderful accommodating staff. Rooms are spacious and clean with amenities. Easy walking to old town. Stop in Lollo Cafe for coffee and pasteries
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

susan

Liked: Cleanliness, amenities
The hotel service was extremely nice. The lobby, bar and restaurant were all updated and looked great. The room was very comfortable but a bit worn. The door had scratches all over it. It would have been nice to have a coffee pot in the room with pods. Breakfast was wonderful.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property- beautiful clean room accommodations. Staff was very helpful allowing us to leave our luggage since we arrived too early for check-in. This ally’s to go sightseeing. Thank you- will visit again.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly and helpful staff for any needs. Restaurant and bar convenient dining options if tired after a tour. Rooms clean and spacious. Plenty of areas to sit and relax outside of room.
Stayed 7 nights in Feb 2024