Superior Double or Twin Room, 1 Bedroom, Non Smoking, Balcony | Down duvets, desk, laptop workspace, free WiFi

Reviews of Hotel Fiorentina

2 out of 5
Hotel Fiorentina
Corso Secondigliano, 551, Naples, NA

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 57 reviews" "
Rating 8 - Good. 23 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet and the staff was friendly and helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Overalll nice but bed too firm for my liking. Wonderfully helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Christopher Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and restaurant next door
Stayed 3 nights in Mar 2024
Response from Reception on 4 Mar 2024
Thank you so much :)

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. So friendly and helpful. The hotel was very clean and the rooms were fresh and new. We thank the staff at the desk for always being so helpful with our questions and always getting information for us.
Stayed 4 nights in Feb 2024
Response from Staff on 26 Feb 2024
Thanks

8/10 Good

Elizabeth

Stayed 1 night in Sep 2023
Response from Garibaldi on 11 Oct 2023
Thanks

10/10 Excellent

Jad

Very friendly staff and affordable hotel.
Stayed 1 night in Sep 2023
Response from Errico on 11 Oct 2023
Thanks

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great to work with and I appreciated all their help and services.
Stayed 4 nights in Sep 2023
Response from Erry on 21 Sep 2023
Thanks

10/10 Excellent

April

Stayed 1 night in Jul 2023
Response from Gaetano Reception Staff on 21 Jul 2023
Thanks

4/10 Poor

Deborah, Canaan

Disliked: Amenities, property conditions & facilities
Shower is very small and our whole bathroom floor was soaked each time we showered. Had a few colder days but apparently heat doesn’t get turned on til 615pm. Advertises laundry facilities but when we asked, we were given a laundromat approx 20 min walk away. On a good note, bus stop is right outside the door. There is a great pizzeria next door and a fantastic cafe just down the street.
Stayed 3 nights in Jan 2022
Response from Gaetano on 26 Jan 2022
Dear guest, we are really sorry to discover your inconveniences only at this time and not complain about them during your stay, we are here to ensure that your stay is peaceful, comfortable and pleasant. The heating is automatic and runs 24 hours a day, if you deactivate it manually you have to remember to reactivate it, the bathroom has a standard shower tray, it may seem small compared to the space but it is equipped with a curtain that must be closed if you do not want it to water leaks out during use. We have a laundry service but it is not free. Sorry if we recommend, on your next trip if you have any problems during your stay ask the staff they will be happy to solve it. Thanks for your opinion. The direction

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Ben on 6 Nov 2019
Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Reception on 31 Aug 2019
Thank you

8/10 Good

Linn

Liked: Cleanliness, staff & service
Basic hotel close to the airport
The hotel is very basic but has friendly staff and free gated parking for the night. The neighbourhood is not that good but it is just a few minutes drive from the airport which was perfect for us catching an early flight the day after. The hotel is perfect for those who want to stay close to the airport for a very affordable sum. A big plus for the breakfast.
Stayed 1 night in Aug 2019
Response from staff on 29 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Benedetto on 7 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful and so was breakfast. However this hotel is a long way from the city centre. And takes a bus to get to the Metro
Stayed 4 nights in Jun 2019
Response from Vincenzo on 5 Jul 2019
Thank You! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Vincenzo on 28 Oct 2018
Thank You

8/10 Good

Sanjoy

Liked: Cleanliness, staff & service, room comfort
Nice place to say but odd location
Nice quite place, rooms are nice and clean. Provide free parking. But the location of the hotel is very odd, not close to any tourist location. There are not enough options to eat close by. Good pizza place next door but that pretty much it
Stayed 1 night in Sep 2018
Response from Vincenzo on 10 Oct 2018
Thanks for Your judgement, it's very important to us. We suggest You to open the map to check the position and choose for what You need to see, and not for the price. In 1 km there are more than one pizzeria, 6 to be accurate and 3 fast food.

8/10 Good

Christine

Liked: Cleanliness, staff & service
Good service in a basic hotel with car parking.
Hotel staff were very helpful, especially re parking and arrival. Room basic but clean with large bed, plenty of space to unpack and good air con. Has a garage-very useful in Naples. We stayed 1 night to be near airport, which was 10mins drive (not an on-site airport hotel) Great value for money
Stayed 1 night in Sep 2018
Response from Benedetto on 25 Sep 2018
Thank you Christine :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room had air conditioning, which was a great amenity during our stay in August. There is a great pizzeria next to the hotel for a quick bite. Good location, close to the airport.
Stayed 1 night in Aug 2018
Response from Benedetto on 9 Aug 2018
Thank you!

8/10 Good

Robin, Haywards Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Good value stay in Naples
Affordable hotel with lovely staff and a great breakfast. Was also helpful to have on-site parking, and they have a lovely cat. It is not however in the most savoury part of town (perhaps expectable given the price), and was quite loud in the evenings. However, it is next to a brilliant pizzeria which really added to our visit, and is only a short 10 minute drive to the airport.
Stayed 1 night in Jun 2018
Response from Benedetto on 18 Jun 2018
Thank you :D

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good for the money
In a pretty grisly part of Naples but it was set back from the road and had gates at the front which were closed at night. The rooms were clean and, apart from the too fat pillows, was very comfortable. The staff were friendly and helpful and for what we paid it couldn’t be better.
Stayed 1 night in May 2018
Response from Benedetto on 22 May 2018
Thanks :)

6/10 Okay

Verified traveller

Hotel was adequate for our 1 night stay close to the airport, bathroom could do with some TLC, floor flooded when showering.
Stayed 1 night in Apr 2018
Response from Benedetto on 11 Apr 2018
Thank you for review, we'll solve it as soon as possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff treats you like family and go out of their way to make you feel at home. I will return in future and the breakfast was out of this world.
Stayed 3 nights in Feb 2018
Response from Benedetto on 13 Feb 2018
Thank you very much! we'll be so happy to host you in future :D

8/10 Good

barbara, missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Wonderful. Great location. Comfortable and clean.
Stayed 1 night in Sep 2017
Response from Benedetto on 5 Nov 2017
Thank you very much :D

8/10 Good

Sally, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently Close to Airport
The gentleman who checked me in was lovely. The hotel is very close to the airport which is why I chose it. The area itself didn't seem very safe, although I don't know if that's just Naples overall. I initially planned to arrive late because I was coming from Amalfi Coast. I cut that trip short because I was told the latest I can check in is 11:30pm. I am not too keen on being given a curfew while on vacation. The room itself was clean but very very small.
Stayed 1 night in Sep 2017
Response from Benedetto on 17 Sep 2017
Thank you for reviewing, but we ensure you that the place is safe such as Naples in general.

6/10 Okay

Hanna, New Zealand

Disliked: Property conditions & facilities, room comfort
Okay hotel but poor location
The room was dark and very very basic. Not very comforting. Location is a long way to the train station (over an hour walk) and not the best bus service to the hotel. Also in a very dodger area. We didn't feel comfortable at all in the area, however the best thing about the location was the pizza place next door! (The best pizza we had in Italy!)
Stayed 2 nights in Aug 2017
Response from Enzo on 3 Sep 2017
Thank you! :)

8/10 Good

Rino, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here waiting for a connecting flight. Located on a main road with pharmacy, boutiques, restaurants and coffee bars nearby.
Response from Gaetano on 30 Apr 2017
Thanks :)

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Thank you :)

8/10 Good

IOANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking for the nearest place to get to the airport it was the best choice. Very close, decent and at most reasonable price. Very friendly staff, welcoming atmosphere.
Thank you :)

10/10 Excellent

cristiano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto confortevole situata in un palazzo antico a pochi chilometri dal centro di Napoli. Personale preparato e cordiale. Struttura che consiglierei vivamente
Stayed 1 night in Mar 2024
Response from Mart on 22 Mar 2024
Grazie!! :)

6/10 Okay

holger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Einmal reicht
Das Badezimmer ist so gross wie unser " katzenklo " Ansonsten annehmbar
Stayed 2 nights in Sep 2023
Response from Gaetano on 15 Sep 2023
thanks

10/10 Excellent

Mirco René

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wir kommen Aufjedenfall wieder Sehr sehr liebevolle Menschen
Stayed 4 nights in Aug 2023
Response from Kefi on 3 Sep 2023
thanks 3

10/10 Excellent

Samir

Liked: Cleanliness, staff & service
Gaetano persona gentilissima e disponibile, stesso discorso per il suo staff. La zona può sembrare preoccupante ma non lo è affatto, molto tranquilla. Ci tornerò sicuramente
Response from Garibaldi on 31 Jul 2023
Grazie!! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
El personal es muy atento, amable y hospitalario. No había papel higiénico en la habitación
Stayed 2 nights in Jul 2021
Response from Gaetano on 2 Aug 2021
Lamentamos mucho el papel higiénico, estaba alto en el espejo, gracias a tu recomendación cambiaremos el lugar para que sea más visible. Gracias y espero volver a verte.

4/10 Poor

Kostantinos

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Vincenzo on 22 Sep 2019
Thanks

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Benedetto on 15 Sep 2019
Grazie mille per aver soggiornato presso la nostra struttura.

2/10 Terrible

Laila

Disliked: Staff & service, property conditions & facilities, room comfort
Pior escolha . Fotos não condizem com o local
As fotos do hotel não condiz com o local e o que é pior apenas duas camas de solteiro não unidas para comportar 3 pessoas. Um banheiro horrível, sujo e que vazava tudo . A única coisa positiva foi o cafe da manhã, não era maravilhoso, mas comparado ao local foi satisfatório.
Stayed 1 night in Aug 2019
Response from Guest review on 29 Aug 2019
Caro hóspede, obrigado por ter ficado no nosso hotel. Pedimos desculpas pela inconveniência, para remediar o problema, você poderia pedir ao pessoal da recepção que estaria pronto para resolver. Quanto às fotos, temos duas categorias de quartos diferentes, uma superior e outra padrão como a que reservamos. Para a próxima reserva, aconselhamos que você preste atenção à categoria escolhida. Nós o convidamos a voltar para nossas instalações em um dos nossos novos quartos superiores.

10/10 Excellent

Tor Øyvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott rom og hyggelig personale!
Overnattet 3 netter i superior-rom. • Nyoppusset med materialer av høy kvalitet og med delikat fargevalg • Bad med blant annet 2 vasker, og veldig stort dusjrom med takdusj og hånddusj. • God seng! • Vannkoker og kaffe/te • Bra frokost med alternativer for de som ikke bruker melk • Veranda • Koselig bakgård der hotellets gjester kan sitte og spise medbrakt mat eller bestille seg drikke • Gratis parkering på stedet • Veldig imøtekommende og trivelig personale! Et godt sted å hvile etter lange dager på farten. Skulle vi noen gang komme tilbake til de traktene, er det ingen tvil om hvor vi ønsker å overnatte.
Stayed 3 nights in Aug 2019
Response from Vincenzo on 17 Aug 2019
Thank You! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Vincenzo on 5 Jul 2019
Thank You! :)

10/10 Excellent

abdelkader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Errico on 11 Oct 2023
Thanks

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Struttura di basso livello, vetri singoli finestre senza nessuna schermatura dal rumore, tapparelle oscuranti che non si chiudono. Muri con macchie. Servito pessimamente dai mezzi.
Stayed 3 nights in Apr 2019
Response from Reception on 1 May 2019
Ci dispiace per l'inconveniente, lo staff avrebbe potuto aiutarvi con le tapparelle segnalando alla reception. La nostra struttura è collegata con il centro storico sia tramite autobus e sia tramite metropolitana.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Vincenzo on 17 Oct 2018
Thank You

10/10 Excellent

Minna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Vincenzo on 10 Oct 2018
Thank You! :)

8/10 Good

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel tæt på lufthavn
Meget god service fra personalet. Værelset rent og pænt,
Stayed 1 night in Sep 2018
Response from Benedetto on 4 Oct 2018
mange tak for alt

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service
Gentilissimi e disponibile
Persone molto gentile e sempre disponibile
Stayed 1 night in Aug 2018
Response from Benedetto on 28 Aug 2018
Grazie mille! :)

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Ambiente pulito e accogliente.
Stayed 1 night in May 2018
Response from Vincenzo on 2 Jun 2018
Grazie! :)

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une etape d une nyit tres pratique pour sa proximité de l aeroport ..un petit hôtel familial simple peu cher et un accueil des plus agréable...
Stayed 1 night in May 2018
Response from Benedetto on 25 May 2018
Merci :)

10/10 Excellent

Lydienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent jai une novella reservation
Stayed 1 night in Feb 2018
Response from Antonio on 19 Feb 2018
Merci pour votre avis, nous espérons vous voir bientôt dans notre hôtel.

8/10 Good

Sabrina

Liked: Staff & service, property conditions & facilities
Court séjour seul et simple!
Mon séjour à étés positif dans l’ensemble. J’aurai du regarder la situation géographique de l’hôtel car peu de bus le soir et j’aurai été plus à l’aise dans un environnement plus festifs, quartier de la via toledo par exemple. Mais tout le monde a été à mes petits soin à l’hôtel personnel très sympathique. Merci pour ce séjour. Naples est vraiment une ville authentique, le premier jour j’ai été à Capri, ensuite Pompei, Vésuve, et le dernier jour le centre de naple le quartier espagnol incroyable et la meilleure pizza au monde de sorbillo! Attention à la queue d’ailleurs y être des 11h30 pour être sûr!
Stayed 3 nights in Jan 2018
Response from Benedetto on 3 Feb 2018
Je vous remercie beaucoup!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel zwischen Vesuv, Flughafen und Zentrum
Das Hotel liegt in der Stadt, ist allerdings ein paar km vom Zentrum von Neapel entfernt, es besteht aber eine gute Busanbindung zum Zentrum mit den Sehenswürdigkeiten - der Bus hält direkt vorm Hotel, Linie R5 fährt ohne Umsteigen zum Zentrum. In der Nähe des Hotels gibt's aber auch viele Geschäfte mit guten Einkaufsmöglichkeiten, Pizzeria ist direkt nebenan. Für die Ausflüge zum Vesuv und nach Pompei sind wir mit unserem Mietauto, Toyota Aygo mit Navi, gefahren. (Kostenlose Parkmöglichkeit gab's im Hotel). Grundsätzlich ist selber Autofahren wegen der süditalienischen Fahrweise nicht zu empfehlen, ins Zentrum sind wir trotz vorhandenem Auto auch immer mit dem Bus gefahren. Adressen, Infos etc. haben wir meist an der Rezeption erfragt.
Stayed 6 nights in Oct 2017
Response from Benedetto on 9 Nov 2017
Danke!

6/10 Okay

Juddel, Germany

Liked: Cleanliness
Disliked: Room comfort
das Hotel liegt ziemlich weit vom Zentrum entfernt
Das Hotel liegt zwar nicht in Zentrumnähe, das Personal versucht aber mit Shuttle zur U-Bahn, Vermittlung mit Festpreis von Taxifahrten usw. behilflich zu sein . Das Frühstück ist in Ordnung. Unser 2-Bett-Zimmer zwar zwar klein, aber für einen Kurzaufenthalt reicht es vollkommen aus. Leider ist die Umgebung nicht dazu geeignet, abends noch draußen zu verweilen mit Ausnahme der Pizzeria, die gleich nebenan ist und wirklich eine wunderbare Pizza anbietet. Eine Bushaltestelle befindet sich ebenfalls gleich nebenan. Achtung:Tickets können nicht im Bus erworben werden. Taxifahren sollte man wirklich nur nach Rücksprache mit dem Hotelpersonal, das man sonst nur über den Tisch gezogen wird, und zwar kräftig.
Stayed 3 nights in Aug 2017
Response from Enzo on 3 Sep 2017
Thank you! :)